Bob Troutman and Eric Knabenbauer provide outstanding professional service!
11/18/2025
John N. VERIFIED CUSTOMER
Trevor was the best!
11/18/2025
Shelli R. VERIFIED CUSTOMER
Very well taken care of and with a nice dose of humor too!
11/16/2025
Sandra T. VERIFIED CUSTOMER
I asked if they could clean my front window shield as I was unable to reach all of it. I was assured they would do it but it might take more time. I was fine with the extra time but not happy that the passenger side of my front windshield was left dirty. I also, wasn’t happy that after the tires were rotated that I waited even longer for them to bring it around to me. Disappointed in the customer service experience overall. Up until this fall, the service department has treated me well. Disappointed that they have lost that touch.
11/16/2025
Vincent M. VERIFIED CUSTOMER
Thank you. Kyle was very pleasant to work with.
11/16/2025
Kristin A. VERIFIED CUSTOMER
Justin has been the most helpful and kindest employee I’ve worked with in service dept! He deserves a raise and bonus :)
11/16/2025
Courtney G. VERIFIED CUSTOMER
I was satisfied by the performance of both Bill and the service on the car. My main complaint is the amount of time for a oil change and tire rotation and lack of communication on service timeline
11/16/2025
Richard S. VERIFIED CUSTOMER
2 1/2 hours for a 90-minute service. Then I had to find out myself that my car had been finished and nobody came to tell me. If I didn’t have to have my car serviced there for warranty reasons, I would go ANYWHERE else!
This is the second time in a row with this kind of delay. This is INEXCUSABLE!
11/16/2025
Lindsey C. VERIFIED CUSTOMER
2 hours for a simple tire rotation and inspection. that’s insane.
11/16/2025
Barry K. VERIFIED CUSTOMER
Alex was great! We were on a limited time schedule and were in and out within an hour.
Thanks again Alex and Pedersen.
Barry K
11/15/2025
Daniel C. VERIFIED CUSTOMER
As a mechanic in a previous life - I appreciated the techs video coverage of what was looked at and covered in the inspection. I always wonder if they ever really look things over like I was trained to do 40 years ago. Alex was also very good at taking care of updates and progress. Also appreciate not trying to up-sell services/items but inform and offer approach without pressure.
11/15/2025
Suzanne B. VERIFIED CUSTOMER
Trevor did a great job.Always available to answer any questions In a timely manner. Thank you Ed
11/15/2025
Taylor H. VERIFIED CUSTOMER
first off, it took four hours to get my oil change. Usually, a service man will come in and let you know when your car is finished. I sat in the waiting room for four hours before I went to the front desk. Upon going to the front desk, I was told to go outside and look for someone familiar because I did not know who my salesman was I wandered outside until someone flagged me down and told me my car had been finished an hour ago and all I had to do was sign paperwork. I dropped my car off at 8:45 in the morning and I left at 12:30. I am extremely disappointed and the lack of professionalism, communication and overall experience I had at this Toyota.
11/15/2025
John L. VERIFIED CUSTOMER
The parts department ordered the door moldings and when they came in they let me set up an appointment time for installation. I showed up at the appointment date and time. The problem was that it should have been done through Michelle as she did not know about it and did make special arrangements to have it done at my appointment time set up by the service department. Michelle had her one qualified technician do a great job of installation. It looks great on my 2025 Tocoma, Limited ( Bronze Oxide ).
11/15/2025
William C. VERIFIED CUSTOMER
Thank you for the service.
11/15/2025
Daniel A. VERIFIED CUSTOMER
Alex is great. Very friendly and knowledgable. His assessment of what was needed for my truck was honest and good.
Very professional and appreciated.
Thank you.
11/15/2025
Meagan G. VERIFIED CUSTOMER
Alex was very helpful & friendly.
11/15/2025
Donna W. VERIFIED CUSTOMER
Really pleasant. Nice when things are hassle free.
11/15/2025
Ira H. VERIFIED CUSTOMER
All good. Alex was exceptional as I could tell he wanted my Pedersen Toyota experience to be good on all fronts. And indeed he and your service team did just that. Kudos to Alex and I trust Pedersen Toyota recognizes him appropriately for his efficiency, and personal touch...a wonderful combination. Indeed, thank you Alex + service team...with much appreciation!
11/15/2025
Ellie G. VERIFIED CUSTOMER
I’m not mad at Kyle, to be clear. What happened, though, is that my key was lost. Kyle did everything he could to make the situation right, and I appreciate that. Ultimately, though, my key was lost (and still hasn’t been found), which is absolutely unacceptable service from Pedersen Toyota.