No one answers the phone and only returned call after leaving a message three days in a row. No one could help me determine if my tires were covered by my extended warranty. A person in sales told me that tires weren’t covered. I had ordered a tire from another source which I had to cancel when I found out my tires were covered. When I got to the service appointment at Pederson, they couldn’t find my appointment or the tire that was ordered for me. Ken Seil finally checked me in and provided kind, expert and professional attention and I got my tire on in 45 minutes.
10/16/2025
William S. VERIFIED CUSTOMER
Robert did a Great Job! I had an appointment for an Inspection requested
by a potential buyer which was at 2:15 PM. I didn’t get out of there until 5:15
PM! 3 hours for an inspection is NOT ACCEPTABLE!! That is NOT GOOD CUSTOMER SERVICE!!
The reason that I haven’t used your service in the last 2.5 years is due to your poor time management with appointments. This episode confirms that you still get it and your customers time means NOTHING to you!!
10/16/2025
Toby G. VERIFIED CUSTOMER
Great service would buy another from you and service also
10/16/2025
Kathy W. VERIFIED CUSTOMER
My car is brand new. Not trading it
10/16/2025
Sue B. VERIFIED CUSTOMER
Thank you
10/16/2025
Adam J. VERIFIED CUSTOMER
Tanner did a great job and followed up on all my questions!
10/16/2025
Frederick S. VERIFIED CUSTOMER
Everyone was very helpful, great service
10/16/2025
Mark B. VERIFIED CUSTOMER
Everything great, however, it just seems turnaround should be faster
10/16/2025
Rayna S. VERIFIED CUSTOMER
Thank you for addressing all my worries! I appreciate it.
10/16/2025
Patrick K. VERIFIED CUSTOMER
Check in was quick and easy.Ken was great very communicative with the service being done.
Appreciated his time!!
10/15/2025
William T. VERIFIED CUSTOMER
accept credit cards without charging me another 3%!
10/15/2025
Kirsten R. VERIFIED CUSTOMER
While my vehicle was in for service for two weeks, I never received phone calls back when I left messages. I do not like receiving text only messages regarding my vehicle, especially after I had to have it towed for service.
10/15/2025
Lee G. VERIFIED CUSTOMER
Kris and Eric were very helpful and kind. They took videos of my problems.
10/15/2025
Bernard S. VERIFIED CUSTOMER
Process of automating the check in and multi point inspection very slow compared to simple phone call or text message. A simple oil change should have been one hour and was 3 hours. It ended up taking almost all my morning and caused me to miss a contractor appointment.
10/15/2025
Nathan T. VERIFIED CUSTOMER
Service was much better this time. I felt acknowledged and like my time was valued. Questions were answered and appreciated the ride to/from the dealership
10/15/2025
Julia T. VERIFIED CUSTOMER
it took 2 hours. usually it less than an hour. otherwise satisfied
10/15/2025
Deb L. VERIFIED CUSTOMER
Very friendly
10/15/2025
Lana H. VERIFIED CUSTOMER
Trevor comes across as trustworthy and mature, which made me feel much more confident in Pedersen’s service department. He handled the whole process very professionally and was open to answering questions throughout.
10/15/2025
Wendy M. VERIFIED CUSTOMER
Both Smokey and Trevor were very nice and welcoming this morning. I left with a smile!
10/15/2025
Craig S. VERIFIED CUSTOMER
Justin is professional and easy to work with. The warranty /recall work was completed in a timely manner.