There were 3 hiccups, the last one being the most concerning at this point. 1. We were told upon arrival you were busy and down a person and we may need to come back the next day to get everything done (after we scheduled a week in advance, because it’s 270 miles round trip and I had to take the day off from work). This seemed to be sorted out after about 30 minutes. Although I’m still not sure what the distinction was. 2. We asked for an estimated completion time after deciding on services and were told 2-3 pm. And it ended up being closer to 4pm and we had to reschedule a reservation. 3. There seems to be some wobble on the steering wheel at about 30 mph, which turns to subtle shaking at 40-45 mph and then goes away at higher speeds, so I’m not convinced our tires were balanced properly, after the rotation. Unfortunately you were closed by the time we noticed this as we were leaving town on our way home.
10/19/2025
Joann B. VERIFIED CUSTOMER
He was very helpful and was able to keep me updated on the process of my car.
10/19/2025
Thomas P. VERIFIED CUSTOMER
Tanner was a delight to “ work “ with. Friendly & knowledgeable. The young man who delivered my car, after service, was extremely nice. Thank you.
10/18/2025
Gabriel C. VERIFIED CUSTOMER
Kyle was great. Give the guy a promotion.
10/18/2025
Laurie M. VERIFIED CUSTOMER
Did not get good information on why they recommended a new battery, and it seems only minimal investigation went into why my trailer lights are not working. I had to ask about both issues, and Ken had gone to lunch by the time my vehicle was ready, and his backup guy had only very minimal information
10/18/2025
Gladys M. VERIFIED CUSTOMER
Was very prompt and all is well
10/18/2025
Jennifer C. VERIFIED CUSTOMER
Honest about care diagnost!
10/18/2025
Michael M. VERIFIED CUSTOMER
The service personnel were fantastic! But the problem that I brought it in for didn’t get fixed. That was disappointing.
10/18/2025
Cindy J. VERIFIED CUSTOMER
Good job!! Thank you
10/18/2025
Connie K. VERIFIED CUSTOMER
Because I was needed to go out of town, Justin was able to work me in to check my phone charging issue. They ordered the part, and I am very pleased with the speed and attention of the service.
10/18/2025
Sharon S. VERIFIED CUSTOMER
Tanner did a great job communicating with us about the care our car needed.
10/17/2025
Steven P. VERIFIED CUSTOMER
Completed service in time and as promised.
10/17/2025
Janna W. VERIFIED CUSTOMER
Amazing service. Just wish my oil change appointment wasn’t almost 2 hours.
10/17/2025
Lucy S. VERIFIED CUSTOMER
Very courteous and prompt with service and replies!
10/17/2025
Sharon S. VERIFIED CUSTOMER
Alex is a highly competent, utmost professional young gentleman and the technician provided excellent service on my Jeep!
Thank you!
Sharon S
10/17/2025
Ronald P. VERIFIED CUSTOMER
Always appreciate the good service, thank you
10/17/2025
Amelia V. VERIFIED CUSTOMER
Excellent service. Justin was great.
10/17/2025
Claudia L. VERIFIED CUSTOMER
tanner was great. The only thing I did not like about the service was the waiting time. Even though I had an appointment at 3:30, I. Ame out at 5:15. The service was only tire rotation and checking overall status of the car.
10/17/2025
Desiree V. VERIFIED CUSTOMER
As always pederson provides outstanding service.
10/16/2025
Jodean S. VERIFIED CUSTOMER
I do have a question, do you recommend the next mileage or date for the next maintenance check? The old reminder sticker is still on the windshield, but there is not a new one.