Trevor provided excellent and friendly service, as usual!
2/28/2026
Denice D. VERIFIED CUSTOMER
Ken was friendly and professional, gave me an accurate wait time, and answered my questions thoughtfully and thoroughly. He was a pleasure to work with.
2/28/2026
Patrick S. VERIFIED CUSTOMER
Excellent customer service
2/28/2026
Alicia F. VERIFIED CUSTOMER
Faster service then last time.
Thank you.
2/28/2026
Anita M. VERIFIED CUSTOMER
I appreciate Justin and James and trust them to maintain my vehicle when it needs major work!
2/28/2026
Terry O. VERIFIED CUSTOMER
Very satisfied. Cost and schedule were as discussed
2/27/2026
Amelia V. VERIFIED CUSTOMER
**** isn’t your best. I’ve worked with several of your staff as I’ve had service on my Toyota exclusively at your location for the last 14 years. But no one has ever dismissed or discounted my words as **** did during my recent check-in. Very little eye to eye contact. Ignored anything I had to say and replied that the technician will run the diagnostic and ‘we’ll see” in a fairly condescending manner. All the others have been no pleasant. He could use a refresher in demeanor or to even pretend that customers statements mean anything. I may request anyone else the next time I bring it in, if I do.
2/27/2026
Roy R. VERIFIED CUSTOMER
I would like to know what took soo long to change the oil in my van. After 2 hours of waiting, I had to go back to the service desk to ask what was going on. I didn't believe the story about 4 mechanics going home sick. If it were true, I would have at least expected to be contacted to let me know about the delay. I can't wait to hear from your representative.
2/27/2026
James F. VERIFIED CUSTOMER
Great knowledge
2/27/2026
Viviane A. VERIFIED CUSTOMER
Work was not completed at 330pm for a 9am appointment
2/27/2026
Lori L. VERIFIED CUSTOMER
**** did a great job! I appreciated his help!
2/27/2026
Cheryl M. VERIFIED CUSTOMER
Very professional friendly and the service was completed in a timely manner
2/27/2026
Allyson E. VERIFIED CUSTOMER
The service reps are wonderful but apparently I purchased a vehicle that has tailgate problems (as do many Tacomas right now) so until Toyota comes up with a fix, I’m pretty dissatisfied. The service reps at Pedersen Toyota have done everything they possibly can.
2/27/2026
Danielle B. VERIFIED CUSTOMER
Alex was very friendly and helpful during my two appointments in the last two days.
2/27/2026
Kathleen W. VERIFIED CUSTOMER
I had an appt for an oil change and ck my engine for a ticking noise. It took 3 hrs. After 2 hrs I did ask **** for an update and he told me they were still looking into the ticking noise. Surely this isn’t the first time someone has reported a ticking. They said it wasn’t that loud and nothing to worry about
2/27/2026
Marlene F. VERIFIED CUSTOMER
I continue to be overwhelming pleased with my service at Pedersen Toyota. I drive 70 miles for service. I appreciate the Uber ride when the service will be more than 1 hour. My Service consultant, Alex is the best!
2/27/2026
Mark T. VERIFIED CUSTOMER
I really enjoyed Kyle's approach to helping me make decisions. Really friendly and helpful.
2/26/2026
Denice D. VERIFIED CUSTOMER
Ken was friendly and professional, gave me an accurate estimate of wait time, and took time to answer my questions thoughtfully and thoroughly.
2/26/2026
Brian C. VERIFIED CUSTOMER
Even with having a reserved appointment, my service took over two hours. Also,since my truck has been home, it has leaked oil all over my driveway and my garage floor. My truck has never had leaks until right now.
2/26/2026
Christine F. VERIFIED CUSTOMER
The staff was friendly and helpful. They made the process seamless and easy.