This was the first time where I felt like Pedersens service was less than acceptable.
I had my vehicle towed over on Thursday evening, with an appointment scheduled for 2pm on Friday. After speaking directly with the technician, not my service manager, I was able to explain what I was hearing. The technician indicated that it would probably best to leave it at the shop until Monday, which I had no problem with.
On Monday I received no communication about the vehicle. I left a voicemail at the general Service Center number 1pm asking if there was an update. I called back at 4pm and again received a voicemail.
On Tuesday morning I called at opening and I was told that my Service Advisor was out and someone else would be calling. I was not called back and only received an update after I called back again at around noon.
I understand people get sick, have to take time off, etc. However, it felt like my vehicle was just going to sit unless I started to press for something to get done.
3/5/2026
Marilyn S. VERIFIED CUSTOMER
I totally trust Pederson Toyota! Always prompt and efficient and kind to customers!
3/5/2026
Christopher M. VERIFIED CUSTOMER
All well done
3/4/2026
Cheryl O. VERIFIED CUSTOMER
Ken did a great job as did his team and they were very patient with me. ????
3/4/2026
John F. VERIFIED CUSTOMER
Got in for an appointment quickly. Tanner Reed did a great job answering questions and giving me options for additional service on my truck. The service was finished quickly and without issue. Tanner also answered questions on a couple of recall software items that need to be completed but are not urgent. Thanks for the fine work.
3/4/2026
Jacob K. VERIFIED CUSTOMER
I have had Justin a few times now for service. Everytime he is super awesome, great communication and makes sure that everything is explained / realistic about the time the service will take. I have buddies over at Stevenson Toyota and prefer to come back to pedersen everytime.
3/4/2026
Kathy E. VERIFIED CUSTOMER
He was very nice and let me know what was being done.
3/4/2026
Stephanie G. VERIFIED CUSTOMER
Ken was awesome! I brought in my other vehicle which was scheduled for tomorrow and he had an amazing attitude and just switched it for me! I love the new vehicle report online where I can approve or disapprove additional services!
3/3/2026
Rebecca D. VERIFIED CUSTOMER
Trevor was a pleasure to work with!
3/3/2026
Mark E. VERIFIED CUSTOMER
Justin did a super job coordinating the service to be done today. He was very professional, knowledgeable and let me know exactly what would be accomplished. Thank you and keep up the great work!
3/3/2026
Angie F. VERIFIED CUSTOMER
Ken is a pleasure to deal with.I always trust Pedersen with my vehicle.
3/3/2026
Jeffrey L. VERIFIED CUSTOMER
I live two hours away. I happened to be in FICO today for an early morning and late afternoon appointments. I received a personal call from tje service department. I asked if they could squeeze me in and they did. Thanks !!!
3/3/2026
Steven R. VERIFIED CUSTOMER
Appears to be a job well done!
3/3/2026
David H. VERIFIED CUSTOMER
Well done! Thanks!
3/1/2026
Troy C. VERIFIED CUSTOMER
Peterson Toyota’s Service Department did a great job on my Tundra’s 25,000 mile Toyota care service.