Pedersen Toyota Auto Repair Service

Awesome job!

Excellent service from all

Tanner was great as always. Unfortunately the technician who completed the service work did not tighten the drain plug resulting in a lot of oil loss before I realized that it wasn’t hand tight.

Great service today, thank you!

Ken was delightful to work with.

Great kid with a positive attitude. Can't say that about all of the staff, some are jaded and cranky. Not this one though, he is a hard worker and has a great approach.

Transmission flush feels good on truck tech did a good job.

Thank you for the great customer service.

Tanner was excellent and so very pleasant. Impressed with him and the whole dealership.

Always a good experience at Pedersen

I called and told both the service receptionist and bob. That I needed 30000 mile service on my tundra. Front and rear differential and transmission. And a a oil change.that was included in the purchase. And there was all recalls that needed to be addressed.i received a call that my truck was ready.came to pick up my truck. The oil change and tire rotation was not done and recalls were never addressed.and asked Bob. And he said no ever said anything. But myself and my wife both asked for the same thing. I was tired and do not have alot if time. So I just left. I have bought 5 toyotas from Chance fritzler. And was always treated well. I and my wife are very disappointed. I was told to come back. I do not have alot of time. I wanted to get everything done at once.

Jason was great to work with. Professional and pleasant

Thank you again for a job well done Alex was very professional courteous and helpful

Even though the waiting room was very full of people, the turnaround time was quick

Great service!! We will definitely be making Pederson our go-to for all of our Toyota’s services.

Kyle was professional,friendly and kept me apprised of my vehicles status at all times

You are always so great!!! Your customer service and kindness is priceless I will always buy my cars and service with Pedersens. Thank you so much for everything! Donna

Sure!

Very friendly and helpful. I appreciate the time and service.

Hello, I am writing to provide feedback regarding my service visit today for a tire replacement covered under my tire and wheel warranty. I purchased my vehicle approximately two and a half months ago and added the tire and wheel coverage at that time. I called this morning and spoke with Misty, who was very helpful and scheduled me for a 3:00 p.m. appointment. I arrived at 2:50 p.m. and waited about 10 minutes to be checked in, as my assigned service advisor was assisting another customer. Although other advisors appeared available, I was required to wait beside my vehicle until mine was free. I was officially checked in at 3:05 p.m. My assigned advisor, Bob Troutman, greeted me briefly but was not very communicative during the process. I mentioned that I had purchased the tire and wheel coverage when I bought the car, but there was little response or explanation regarding next steps. I was asked to sign paperwork without much clarification as to what I was signing. I was told that he would need to call the warranty company and that it could take approximately 30 minutes. After waiting nearly an hour without any update, I became concerned. I later learned that the warranty company had not yet been contacted. At that point, Chris, the service manager, became involved. He was professional, kind, and efficient. Once he personally contacted the warranty company, the tire was approved and replaced quickly. From approval to completion, the process moved promptly. The repair itself was straightforward: the spare was already installed, and the damaged tire simply needed to be replaced and mounted. My concern is primarily with the lack of communication and the delay in initiating the warranty approval process. Waiting approximately 70 minutes before the warranty company was even contacted was frustrating, especially without updates. I would suggest reviewing the check-in process to allow available advisors to assist waiting customers when possible, as well as implementing clearer communication and status updates during service visits. Even a brief update would have made a significant difference in the overall experience. I do appreciate Misty’s assistance with scheduling and Chris’s professionalism in resolving the situation. Thank you for taking the time to review this feedback. Sincerely, Alissa R