Felt customer service was lacking. The service techs ignored me for a while when I pulled into the garage and was unsure where to go or how to check in
3/14/2026
Joel B. VERIFIED CUSTOMER
Your techs told me I needed (red) all four shocks replaced due to visible weeping at a cost of almost $6000. I checked with two other mechanics since and they told me the condition is normal and none of them need replacement. You’re people are incompetent or crooks.
3/14/2026
Dennis C. VERIFIED CUSTOMER
****
3/14/2026
Paul P. VERIFIED CUSTOMER
Did not receive a vehicle summary of the 20K checkup that shows fluid levels, filter status, etc. Only a receipt. Was told that it would be texted to me, but I’ve seen nothing yet. Disappointing service—will probably go to interstate for my next service.
3/13/2026
Andrea A. VERIFIED CUSTOMER
Tanner was fantastic! Above and beyond.
3/13/2026
Erik S. VERIFIED CUSTOMER
Justin Adams is one of the best
3/13/2026
David B. VERIFIED CUSTOMER
Good service a little longer than most places for oil change and tire rotation....could shorten that id return.....over 90 minutes is the norm here other places do basic checks that are needed but get me out in half the time....don't really need dome light checked....lol.
3/13/2026
Zachery F. VERIFIED CUSTOMER
Thank you for actually having competent mechanics who fix issues. The other northern Colorado dealership is easier to get in to for oil changes and such but they can’t diagnose or fix **** unless the computer tells them what to do. Here, you guys actually get **** done. Thank you.
3/13/2026
Zachary K. VERIFIED CUSTOMER
You guys marked both my air filters as needing to be URGENTLY replaced. Tried to charge me an extra 20 bucks and then made me wait 2 hours. I had such a horrible day going into this and I was hoping I would get good service but I guess I was wrong. I’m never coming back. Screw you guys.
3/13/2026
Cheryl S. VERIFIED CUSTOMER
Ken always does a great job, easy to deal with & answers all my questions.
3/12/2026
Chris A. VERIFIED CUSTOMER
Trevor's good.
3/12/2026
Wendy C. VERIFIED CUSTOMER
He did not make clear exactly what needed to be repaired and how much each repair would cost. I felt rushed and disregarded. The cost for sparkplugs, $750.00 is outrageous. I don't think even a whole case of sparkplugs cost that much!! Really, come on. Sorry I won't be visiting you anytime soon. Sorry. My experience was not good. And I had such high hopes in trusting you would give me a better diagnosis being that this vehicle was originally bought there brand new.
3/12/2026
Judy E. VERIFIED CUSTOMER
I'm happy that they started charging 3% for credit cards that should be made known when you make your appointment.
3/12/2026
Matthew S. VERIFIED CUSTOMER
Chris did an excellent job working through a challenging situation with my Highlander. He was fair, thoughtful and attentive. Really well done!
3/12/2026
Vince C. VERIFIED CUSTOMER
Awesome job!
3/12/2026
Thomas W. VERIFIED CUSTOMER
Excellent service from all
3/12/2026
Steve N. VERIFIED CUSTOMER
Tanner was great as always. Unfortunately the technician who completed the service work did not tighten the drain plug resulting in a lot of oil loss before I realized that it wasn’t hand tight.