The tailgate is still sticking. I tried to discribe what was going on, I even showed the nice older gentleman who showed me to my advisor what was happening. When I explained it to the advisor he basically told me what other people have been experiencing with their tailgate and dismissed what I had said. My problem is when you push the button to lower the tailgate it will act like it is going to open but then it doesn't. So I put the button and kind of push the tailgate and it will open. They shaved my bumpers on the bed for zero reason at all. Its the latch that is the issue not a rubber bumper.
3/21/2026
Chuck J. VERIFIED CUSTOMER
I found Bill to be very professional and informative, I'm very satisfied.
3/21/2026
Donette E. VERIFIED CUSTOMER
Service was excellent today. Bill explained the maintenance that my Toyota needed. I selected some and will plan on the other maintenance needed. I appreciate knowing when maintenance is due and the costs.
On a side note, thanks for updating the chairs in the service waiting area for clients. It’s a good start. Pedersen Toyota is a first class dealership.
3/21/2026
Deborah K. VERIFIED CUSTOMER
I was told my appointment was at 7:30 am. I needed to be home by 7:45 so I dropped off the car using the drop box. My car was checked in at 8:30, and **** sent a text. No time was given for completion. I called at 11:30 to see if the recall work was completed. The person answering calls said she would give **** the message. I did not receive a response for 2 hours. I thought i had a 7:30 appointment. I was told (again by the person answering phones) that it was a long repair process. I was stuck at home all day without a car, my granddaughter missed a play date, and I finally borrowed my neighbors car to get a prescription at the store about 2:45pm. When **** finally contacted me at 1:40ish the car was finished at 2:50. Again, this was a recall fix that I scheduled over 2 months ago.
3/21/2026
Juan C. VERIFIED CUSTOMER
Excelente servicio
3/21/2026
Patrick M. VERIFIED CUSTOMER
Thank you
3/21/2026
Leeann B. VERIFIED CUSTOMER
**** is great. Always communicative and pleasant.
3/21/2026
Jose A. VERIFIED CUSTOMER
Justin and the whole team were AMAZING as always!!!
Got the vehicle ready in a heart beat and I could not be happier!!!
THANK YOU!!!
3/20/2026
Jesse B. VERIFIED CUSTOMER
Kyle was very courteous, professional, and timely. Job well done!
3/20/2026
Jill B. VERIFIED CUSTOMER
Communication was poor - service dept had the vehicle all day and I had to call more than once late in the day to get an update . Did not get a call back after leaving 2 messages with Grace - I finally just showed up at the dealership at closing because I needed my car . I spent $900+ and expected better service and communication .
3/20/2026
Donald A. VERIFIED CUSTOMER
Why 22.2 we can finish listening to this
3/20/2026
Linda S. VERIFIED CUSTOMER
Was told service would be completed in 1 to l and a quarter hours. It took 2 full hours.
3/20/2026
Ian J. VERIFIED CUSTOMER
Justin has exemplary customer service skills and is very professional
3/19/2026
Zhijie L. VERIFIED CUSTOMER
Setup a service at Pedersen Toyota is quick and easy. Tanner is very professional and easy to communicate.
3/19/2026
Robert F. VERIFIED CUSTOMER
Grate customer service.i have run 2 two company's one I owned and owned owned by air gas. All were money makers and success was 80 percent on customer service.
3/18/2026
Robert B. VERIFIED CUSTOMER
Rapid quality service
3/18/2026
Stuart A. VERIFIED CUSTOMER
Tanner did a great job. He was very communicative.... And he had answers to my technical questions or found a way to get them. I was very impressed by Tanner
3/18/2026
Brett C. VERIFIED CUSTOMER
Great 1st service (with Toyota), seamless snd pleasant