Alex was very attentive and responded to all my needs. I look forward to working with him in the future.
4/1/2026
Nancy G. VERIFIED CUSTOMER
Absolutely!! We will, also, be requesting Trevor on a regular basis going forward. We truly appreciated everything he helped us with in every detail!
Thank you so much!
4/1/2026
Carl W. VERIFIED CUSTOMER
My appointment was at 7:30 and my truck sat in the parking lot until 9:30. I had an 11:00 end time that I needed to leave by. When 11:00 came, all the technician did was test drive it and swap the tires. I told him I needed to go ASAP and let him test drive it once more. He didn’t have my tires back on until 12:15. The consensus of the technicians diagnosis was “the BF Goodrich tires are s***”. He told me the tires were wearing unevenly and that’s what was causing the vibration. I told him I knew that and that’s why I wanted him to balance the tires. I don’t even know if that happened. I do know they didn’t get rotated because the technician told me he forgot to do that…I’m not satisfied with my experience whatsoever. After my next service that’s included in my prepaid maintenance plan, I wont ever be bringing my truck in to Pedersen again.
4/1/2026
Zane S. VERIFIED CUSTOMER
Noice
4/1/2026
Anne W. VERIFIED CUSTOMER
Good job!
4/1/2026
Tyler L. VERIFIED CUSTOMER
**** was super helpful and went above and beyond
3/31/2026
Stephanie H. VERIFIED CUSTOMER
Gosh, it seems liked I provide feedback every time and nothing changes. I remember when I first bought my car with at Peterson 8 years ago and the salesperson swore the service center is going to be updated and the guest experience waiting room will be improved like the Honda service waiting room which I was accustomed to. Nope. The customer waiting room is horrible. Then let's start with my appointment time at 12p. I waited for someone to greet me in the service bay for about 15 minutes. I then waited for my car for a simple service (oil change, and tire rotation) for more than 2 hours. I was waiting in the outdated waiting room for two hours when I when I finally received a text about a multipoint inspection for my review. This inspection provided erroneous service suggestions delaying my simple oil change. After waiting and wondering what is taking so long, I went to my service advisor and he said, "oh your car's ready". I will not be returning to Peterson for any service in the future
3/31/2026
Robert M. VERIFIED CUSTOMER
Had to wait 30 minutes to get my car after I paid because guy forgot about me. I finally went to counter asked for my key and I will just
Walk to my car and get it that is when I found out he forgot about me.
3/31/2026
Gary B. VERIFIED CUSTOMER
No probllem
3/31/2026
Stephen H. VERIFIED CUSTOMER
Excellent service! Car delivered ahead of promised time. Even checked spare for air, which was 14#, a welcome find as we are leaving for Illinois this week. Thanks
3/30/2026
Jennifer C. VERIFIED CUSTOMER
Kyle is very nice and friendly. He kept me updated during the service of my 4runner
3/30/2026
Brittany M. VERIFIED CUSTOMER
The service was fine. However, when I got into my car, the seat had been moved all the way up and the panel that covers the dials was broken off. We talked to **** about this and he blamed us saying that we had broken it off. He suggested we come back on Monday and talk to a service manager about it and see if the manager would pay for the damages. It was ridiculous that we were accused of braking the panel off when clearly it wasn’t like that when we brought the car in.
3/29/2026
Christopher N. VERIFIED CUSTOMER
Thumbs up
3/28/2026
Ryan P. VERIFIED CUSTOMER
First time getting service here I was really impressed
3/28/2026
Lauren H. VERIFIED CUSTOMER
Justin always has my best interest at heart and catches things that I simply don't have the time or skill :') to assess and fix. Specifically, on this visit, he realized I also needed an oil change and got that done on top of everything else he was getting done for me. I'm sure it was an all day process! I've always felt taken care of like friends here <3
3/28/2026
Betty M. VERIFIED CUSTOMER
Excellent service, knowledgeable and friendly service representative
3/28/2026
Katherine R. VERIFIED CUSTOMER
Pedersen Team never disappoints. Thanks again!
**** was helpful and kept me informed about my repairs. Great customer service!
3/28/2026
Linda N. VERIFIED CUSTOMER
Service great! Would have liked comfortable chairs and side tables in the waiting room.
3/28/2026
Kerry J. VERIFIED CUSTOMER
I Love my Toyota vehicles and always will. Pedersen Toyota has always taken care of me and my Toyota vehicles and I remain loyal and faithful to Pedersen Toyota.. period