I experienced Quick service and a great shuttle service. Thank You
4/10/2026
Kevin D. VERIFIED CUSTOMER
**** does a great job with customer service!
4/10/2026
Bill F. VERIFIED CUSTOMER
Please keep my service program on your service screens. Trying to sell me services that are in my 75,000 service contract is disturbing. Calling to set up a service shown on the windshield and being told I am at the end of my service contract, by the receptionist, is not great either.
4/10/2026
Karen D. VERIFIED CUSTOMER
Thank you - I've always had great service there
4/10/2026
Steven . VERIFIED CUSTOMER
Helpful
4/10/2026
Ryan J. VERIFIED CUSTOMER
Alex was very friendly and presentable, definitely knows what he’s talking about and was very honest!
4/9/2026
Greg E. VERIFIED CUSTOMER
Tanner did an excellent job,and also the employee that checked me in, well done to them both!
4/9/2026
Robert B. VERIFIED CUSTOMER
Alex was very personable and professional . He provided the necessary input as to our vehicle with options available.
4/9/2026
Kevin W. VERIFIED CUSTOMER
Consistent quality!
4/9/2026
Joseph S. VERIFIED CUSTOMER
the service is excellent at Peterson Toyota. I have a couple suggestions to improve the service.
1. I have a couple recalls on the vehicle. It would have been nice to get this completed in one visit. Once the appt is set they should follow up with the recalls and set a service date to complete both. This should be also include and estimated time to get teh work completed. More info is good for the consumer.
2. I called the service department and could not get any answer or I would have asked the questions above. When I got to the service I asked about the recalls and was told I have to make another appt for those.
3. William Fisher was great all around. Very courteous and helpful.
4/9/2026
Tamara M. VERIFIED CUSTOMER
Don’t appreciate the upselling. I chose to buy my vehicle from Pedersen because it has a good reputation and is a local family owned business. What I do appreciate is honesty and service that my vehicle actually, truly needs.
4/9/2026
James B. VERIFIED CUSTOMER
Trevor was professional and personable. Good communication and the work was performed as promised
4/9/2026
Jodean S. VERIFIED CUSTOMER
Thanks, nice to have a prompt and thorough maintenance check.
4/9/2026
Lee D. VERIFIED CUSTOMER
Unfortunately the truck had a part break during the download/ update. I have to come back . But Justin was Great.
4/9/2026
Andrew M. VERIFIED CUSTOMER
It was a pleasure to work with ****. He was very thorough and reassured us that our Highlander was fixed.
4/9/2026
Diana W. VERIFIED CUSTOMER
Trevor was very pleasant and informative
4/9/2026
Richard Z. VERIFIED CUSTOMER
Alex did a great job!
Professional
Knowledgeable
Courteous
Efficient
Excellent Communicator
4/8/2026
Porsche F. VERIFIED CUSTOMER
Our car sat for 2 weeks without us knowing what the status of it was. We had to be the ones to initiate in order to figure out what was wrong with it.
4/8/2026
Tluang T. VERIFIED CUSTOMER
Was great
4/8/2026
Allyson C. VERIFIED CUSTOMER
I was not given an accurate time estimate for my service and then was late to work when my service unexpectedly took over 3 hours!