Service team was great. There was an oversight on suggested maintenance that was already done last service check that I approved (my oversight) and Trevor corrected the oversight after discussing with him when I caught both my oversight and the service team’s oversight despite them already doing the service. I appreciated how he owned it on their end and went above and beyond to correct it. Moments like this is where trust is strengthened and I will continue to be a loyal customer bringing in my Toyota(s) for service. Great work to all the team!
3/7/2026
Michael C. VERIFIED CUSTOMER
**** is easy to work with. We appreciate him looking into what was truly a problem. Our trip diving home was great. No problems.
Mike and Terry Caldwell
3/7/2026
John T. VERIFIED CUSTOMER
The service was top-notch! Alex was the person that I spoke with and he did an outstanding job I had forgot my credit card and had to go home and get it and he trusted me enough to just do that and then I called him and we straightened it out but I will continue using you guys no reason to quit
3/7/2026
Brittany A. VERIFIED CUSTOMER
Check in was smooth and service was great
3/6/2026
Emily M. VERIFIED CUSTOMER
Good communication and positive. Thanks!
3/6/2026
Karen R. VERIFIED CUSTOMER
Your service is always on time and efficient. Much appreciated! Thank you!
3/6/2026
Miho Y. VERIFIED CUSTOMER
Very prompt, thorough, and friendly service!
3/5/2026
Lisa F. VERIFIED CUSTOMER
Great service!
3/5/2026
Nicholas S. VERIFIED CUSTOMER
This was the first time where I felt like Pedersens service was less than acceptable.
I had my vehicle towed over on Thursday evening, with an appointment scheduled for 2pm on Friday. After speaking directly with the technician, not my service manager, I was able to explain what I was hearing. The technician indicated that it would probably best to leave it at the shop until Monday, which I had no problem with.
On Monday I received no communication about the vehicle. I left a voicemail at the general Service Center number 1pm asking if there was an update. I called back at 4pm and again received a voicemail.
On Tuesday morning I called at opening and I was told that my Service Advisor was out and someone else would be calling. I was not called back and only received an update after I called back again at around noon.
I understand people get sick, have to take time off, etc. However, it felt like my vehicle was just going to sit unless I started to press for something to get done.
3/5/2026
Marilyn S. VERIFIED CUSTOMER
I totally trust Pederson Toyota! Always prompt and efficient and kind to customers!
3/5/2026
Christopher M. VERIFIED CUSTOMER
All well done
3/4/2026
Cheryl O. VERIFIED CUSTOMER
Ken did a great job as did his team and they were very patient with me. ????
3/4/2026
John F. VERIFIED CUSTOMER
Got in for an appointment quickly. Tanner Reed did a great job answering questions and giving me options for additional service on my truck. The service was finished quickly and without issue. Tanner also answered questions on a couple of recall software items that need to be completed but are not urgent. Thanks for the fine work.
3/4/2026
Jacob K. VERIFIED CUSTOMER
I have had Justin a few times now for service. Everytime he is super awesome, great communication and makes sure that everything is explained / realistic about the time the service will take. I have buddies over at Stevenson Toyota and prefer to come back to pedersen everytime.
3/4/2026
Kathy E. VERIFIED CUSTOMER
He was very nice and let me know what was being done.
3/4/2026
Stephanie G. VERIFIED CUSTOMER
Ken was awesome! I brought in my other vehicle which was scheduled for tomorrow and he had an amazing attitude and just switched it for me! I love the new vehicle report online where I can approve or disapprove additional services!
3/3/2026
Rebecca D. VERIFIED CUSTOMER
Trevor was a pleasure to work with!
3/3/2026
Mark E. VERIFIED CUSTOMER
Justin did a super job coordinating the service to be done today. He was very professional, knowledgeable and let me know exactly what would be accomplished. Thank you and keep up the great work!
3/3/2026
Angie F. VERIFIED CUSTOMER
Ken is a pleasure to deal with.I always trust Pedersen with my vehicle.