Pedersen Toyota Auto Repair Service

Even though the waiting room was very full of people, the turnaround time was quick

Great service!! We will definitely be making Pederson our go-to for all of our Toyota’s services.

Kyle was professional,friendly and kept me apprised of my vehicles status at all times

You are always so great!!! Your customer service and kindness is priceless I will always buy my cars and service with Pedersens. Thank you so much for everything! Donna

Sure!

Very friendly and helpful. I appreciate the time and service.

Hello, I am writing to provide feedback regarding my service visit today for a tire replacement covered under my tire and wheel warranty. I purchased my vehicle approximately two and a half months ago and added the tire and wheel coverage at that time. I called this morning and spoke with Misty, who was very helpful and scheduled me for a 3:00 p.m. appointment. I arrived at 2:50 p.m. and waited about 10 minutes to be checked in, as my assigned service advisor was assisting another customer. Although other advisors appeared available, I was required to wait beside my vehicle until mine was free. I was officially checked in at 3:05 p.m. My assigned advisor, Bob Troutman, greeted me briefly but was not very communicative during the process. I mentioned that I had purchased the tire and wheel coverage when I bought the car, but there was little response or explanation regarding next steps. I was asked to sign paperwork without much clarification as to what I was signing. I was told that he would need to call the warranty company and that it could take approximately 30 minutes. After waiting nearly an hour without any update, I became concerned. I later learned that the warranty company had not yet been contacted. At that point, Chris, the service manager, became involved. He was professional, kind, and efficient. Once he personally contacted the warranty company, the tire was approved and replaced quickly. From approval to completion, the process moved promptly. The repair itself was straightforward: the spare was already installed, and the damaged tire simply needed to be replaced and mounted. My concern is primarily with the lack of communication and the delay in initiating the warranty approval process. Waiting approximately 70 minutes before the warranty company was even contacted was frustrating, especially without updates. I would suggest reviewing the check-in process to allow available advisors to assist waiting customers when possible, as well as implementing clearer communication and status updates during service visits. Even a brief update would have made a significant difference in the overall experience. I do appreciate Misty’s assistance with scheduling and Chris’s professionalism in resolving the situation. Thank you for taking the time to review this feedback. Sincerely, Alissa R

We have been your customer since 1986 and Robert has helped us off and on the last 3 decades. He is always, Curtious and knowledgeable and has properly advised us on the needed services. Thank you Robert.

Fast and efficient service!

I did not appreciate the service advisor lecturing me over the phone about the steps that should be taken for fleet billing. At Mountain States Toyota in Denver, the advisor gave me no grief when I picked up a different vehicle today and stated that billing goes through fleet rather than credit card.

Trevor was fine I describing service and communicating. I was very disappointed with how long servicing took. I brought vehicle in at 10 AM and was told and expected servicing to be completed by 3PM, nor 4:15 PM when vehicle was returned to me. As a loyal customer I travel an hour from Broomfield to have my car serviced at Pedersen.

Bob really keeps me on the road to success, never breaking down out there in the wild and crazy world.

The issues that I came in for started again about 10 minutes after I picked up the vehicle. Not resolved.

Quick, helpful, and professional service

Follow up on work on vehicle after it was completed was not up to par in my opinion

Ken was pleasant, helpful and took time to answer our queries. A very satisfied cusmer here. Keep up the good work!

It seemed to me that whoever drove my car, had an extremely hard breaking because everything I had in the back was jammed up against the back of the front seats… Those items had been in the back of my car for quite some time and never shifted. I have a bag of tools that probably weigh 20 pounds they have been jammed all the way up behind the front seats.

I was told my vehicle was ready. Got an uber just fine. Showed up at 10:11AM at the dealership. I went to Will’s desk, he graciously explained we were not charged for the patch job on our tire. Which I appreciated and said as much. Will said I should wait in the lobby for my car to be brought to me out front. No problem. I waited for about 15 mins patiently wondering where my truck was. Decided about 20 mins in to go ask. When I did Will showed me a camera of my truck still in the other lot… but again, my car was “ready”… like fine I go back and wait 10-15 more mins. No car. No service understanding what’s going on. I look out the window. My truck is parked with no one there. I go out to it. No key in the truck. I go back to Will’s desk? The key is hanging in a key ring. Are you kidding me?

i think highly of your service department. I think there might have been a misunderstanding b/c I thought you knew I had to get in and out as quickly as possible. But I had to keep pushing to get a time it would be ready, then they didn’t know where the car was being serviced (it was a routine maintenance job). The three men I dealt with were polite and professional, so I think it was maybe a combination of things. All I know is that I showed up for my shift a few minutes late, and missed getting lunch.

Excellent service, great job of getting me back on the road to continue my trip home to Glenwood Springs. Much better than the service I've received at other dealers. Thank You!