Pedersen Toyota Auto Repair Service

Trevor was extremely kind, knowledgeable, and helpful with my situation. We need more people like him in this world.

I had to call to make an appointment months ago to fix a recall item on my 2020 RAV4. When I arrived nobody greeted me. I had to stand around in the garage until someone asked if I needed help. When I was finally helped, my appointment had disappeared and according to the service rep, you cancelled my appointment because the part was back ordered but nobody notified me. I said I also scheduled a 60k service at the same time. It had also disappeared. The vehicle was admitted and had an oil change and tire rotation done. Also I had them check an issue with the back seat latch. I called your dealership at 1630 to see how the service was going and was informed that the service rep would call me back. He texted me at 1630 with the MPI report and had a couple of items that were in the yellow range and also info about the back seat latch. The appointment was at 0900. It took you 7+ hours and a phone call from me to find out the progress to send me ANY info about the vehicle!! I would have liked to have changed out the cabin and air filter had you notified me earlier!! I had no choice but to pick up the vehicle and will have to reschedule the filter change later. This is the second time in 3 services with 3 different vehicles that I have experienced terrible service. I spoke to Chris, the service manager, when you performed service work on my Tundra in February of this year was so bad. I have never had issues with your service department before February of this year. I don’t know what has changed, but you need to fix it ASAP! It starts with good communication. You should have called me about the recall part being back ordered. Technically, you should have ordered the part when I made the appointment months ago so it would have been there, ready to go. Very disappointed in your service!

**** was great. He helped me figure out text msg spam on my phone, very helpful

See you again soon- thanks for great service!

I was told that my car would be looked at and fixed, if possible. It was decided to forego the diagnostics and a part would be ordered to fix it, and that I'd be notified when the part was here, in about one week. It's more than two weeks, and I haven't heard anything.

Great day at the service department. Everything is finally working. My fault for not taking my CJ here in the first place. We have 3 Toyotas and I’m taking my truck in next Friday!

Quick and efficient service today .

First time at Toyota from a 2015 ford f150 lariat to a 2009 Toyota highlander I picked up from neighbor. Got its first oil change in my possession at the shop and Alex was awesome. Great customer service. Great attitude, loves his job, always had a smile, definitely a good guy! :) we waited outside for an hr estimated time but left in about 20 mins. All done and great. Pedersen Toyota was a great experience. 10/10 recommend.

Very professional, kind and considerate. Credit to your organization.

I received the invoice and request for service, signed it and the app did not let me submit.

Alex is great. Took time to answer all of my questions, and was very positive and patient. I will be specifically requesting Alex as my service person in the future

Three hours for a maintenance check seemed long. I was in the waiting room through many cycles of other folks waiting.

We were very happy with our service today!

Thank you for the great service!!!!!

Bob Troutman is the best service advisor I have had. He is knowledgeable, does not upsell services and keeps the 2006 4Runner reliability running. Please pay him on the back!

They didn't fix the wires going from the alternator to the fuse box and left the newly purchased wires on the passenger seat. They assured me they would install them, but nope. This was the main reason I brought the car in in the first place. Then, they altered the wiring of my fuse box under the steering wheel and made the grill lights always remain on. After inspecting, it doesn't seem like they did anything meaningful. Im worried that once my new alternator arrives the battery light will still remain on after installation. I would like ALL my money back if I could get it.

Alex did a super job. Her was very professional, knowledgeable and eager to help. He kept me informed during my vehicles service and provided me with update on its progress. Keep up the great work!

Bill Fisher is always awesome to work with. Very friendly, professional and takes good care of his of his customers. The mechanic (I don't remember his name) was very thorough and showed that he did a complete inspection of my Highlander.

Excellent, friendly, informative snd helpful service! All appreciated.

Kyle was great!