Bill has helped me before as well as today, and I’ve always appreciated his professionalism and help with the recommended maintenance services.
3/24/2026
Jennifer D. VERIFIED CUSTOMER
Communication was not the best I was given an estimate, but no one bothered to explain it to me.
3/24/2026
Janice C. VERIFIED CUSTOMER
Justin was great! He was super friendly, committed to customer service, and his team was able to finish my truck faster than the quoted timeframe. Larry was also a tremendous help, he recommended a park that I could spend several hours at. I enjoyed an amazing March day outside while waiting for my truck. I will be driving from Cheyenne, Wyoming to see the team at Pedersen Toyota anytime my truck needs a service!
3/23/2026
Ziad M. VERIFIED CUSTOMER
Many thanks to Trevor. He's been extremely helpful and responsive throughout the whole process.
3/23/2026
Janelle R. VERIFIED CUSTOMER
The service itself was good. Trying to get it scheduled was very inconvenient. The phone always went to voicemail and while I left a detailed message my calls were not returned. Ultimately, I drove there to schedule.
3/23/2026
Clive C. VERIFIED CUSTOMER
Good work, with thanks.
3/23/2026
Esther W. VERIFIED CUSTOMER
Better follow up. When a rep leaves a voice mail that he will call when more is known about what is wrong, it shows unprofessionalism when instead of the call being returned, an estimate is texted. And that the estimate was more than twice what was originally quoted is disconcerting to say the least
3/23/2026
Stephen D. VERIFIED CUSTOMER
Alex Saunders did an excellent job.
Alex is very professional, knowledgeable, and a pleasure to interact with.
Alex had my vehicle service completed in a timely manner which I greatly appreciate.
3/23/2026
Bayli D. VERIFIED CUSTOMER
Great customer service and was really thorough with the video and what my car needed in the moment. Will definitely be coming back!
3/22/2026
Paul L. VERIFIED CUSTOMER
Excellent service representation Ken was very good to me
3/22/2026
James G. VERIFIED CUSTOMER
Tanner was professional, courteous, and prompt. A really nice guy.
3/22/2026
Tyler L. VERIFIED CUSTOMER
Alex was super helpful and very punctual!
3/22/2026
Mindy M. VERIFIED CUSTOMER
Ken was amazing!!
3/21/2026
Leah L. VERIFIED CUSTOMER
The tailgate is still sticking. I tried to discribe what was going on, I even showed the nice older gentleman who showed me to my advisor what was happening. When I explained it to the advisor he basically told me what other people have been experiencing with their tailgate and dismissed what I had said. My problem is when you push the button to lower the tailgate it will act like it is going to open but then it doesn't. So I put the button and kind of push the tailgate and it will open. They shaved my bumpers on the bed for zero reason at all. Its the latch that is the issue not a rubber bumper.
3/21/2026
Chuck J. VERIFIED CUSTOMER
I found Bill to be very professional and informative, I'm very satisfied.
3/21/2026
Donette E. VERIFIED CUSTOMER
Service was excellent today. Bill explained the maintenance that my Toyota needed. I selected some and will plan on the other maintenance needed. I appreciate knowing when maintenance is due and the costs.
On a side note, thanks for updating the chairs in the service waiting area for clients. It’s a good start. Pedersen Toyota is a first class dealership.
3/21/2026
Deborah K. VERIFIED CUSTOMER
I was told my appointment was at 7:30 am. I needed to be home by 7:45 so I dropped off the car using the drop box. My car was checked in at 8:30, and **** sent a text. No time was given for completion. I called at 11:30 to see if the recall work was completed. The person answering calls said she would give **** the message. I did not receive a response for 2 hours. I thought i had a 7:30 appointment. I was told (again by the person answering phones) that it was a long repair process. I was stuck at home all day without a car, my granddaughter missed a play date, and I finally borrowed my neighbors car to get a prescription at the store about 2:45pm. When **** finally contacted me at 1:40ish the car was finished at 2:50. Again, this was a recall fix that I scheduled over 2 months ago.