Excellent service! Car delivered ahead of promised time. Even checked spare for air, which was 14#, a welcome find as we are leaving for Illinois this week. Thanks
3/30/2026
Jennifer C. VERIFIED CUSTOMER
Kyle is very nice and friendly. He kept me updated during the service of my 4runner
3/30/2026
Brittany M. VERIFIED CUSTOMER
The service was fine. However, when I got into my car, the seat had been moved all the way up and the panel that covers the dials was broken off. We talked to **** about this and he blamed us saying that we had broken it off. He suggested we come back on Monday and talk to a service manager about it and see if the manager would pay for the damages. It was ridiculous that we were accused of braking the panel off when clearly it wasn’t like that when we brought the car in.
3/29/2026
Christopher N. VERIFIED CUSTOMER
Thumbs up
3/28/2026
Ryan P. VERIFIED CUSTOMER
First time getting service here I was really impressed
3/28/2026
Lauren H. VERIFIED CUSTOMER
Justin always has my best interest at heart and catches things that I simply don't have the time or skill :') to assess and fix. Specifically, on this visit, he realized I also needed an oil change and got that done on top of everything else he was getting done for me. I'm sure it was an all day process! I've always felt taken care of like friends here <3
3/28/2026
Betty M. VERIFIED CUSTOMER
Excellent service, knowledgeable and friendly service representative
3/28/2026
Katherine R. VERIFIED CUSTOMER
Pedersen Team never disappoints. Thanks again!
**** was helpful and kept me informed about my repairs. Great customer service!
3/28/2026
Linda N. VERIFIED CUSTOMER
Service great! Would have liked comfortable chairs and side tables in the waiting room.
3/28/2026
Kerry J. VERIFIED CUSTOMER
I Love my Toyota vehicles and always will. Pedersen Toyota has always taken care of me and my Toyota vehicles and I remain loyal and faithful to Pedersen Toyota.. period
3/28/2026
Rhonda M. VERIFIED CUSTOMER
Justin was a poor listener. For instance, we had to repeat and emphasize more than once what services we requested, including rotating the tires. But the tire rotation wasn’t done. Ugh!
3/27/2026
James F. VERIFIED CUSTOMER
Trevor was great and very helpful.
3/27/2026
Walter G. VERIFIED CUSTOMER
Service still takes way too long and they tried to upsell me on new tires and an alignment. My tires are only 66% through their lifespan (maybe 5 down with 3/32" left to go before new tires are required. I am rapidly growing trust issues with Toyota. I bring my car to Toyota purely because I trust the brand. I do not trust Pedersen the way I should.
3/27/2026
David B. VERIFIED CUSTOMER
Excellent
3/27/2026
Aaron P. VERIFIED CUSTOMER
I pulled up to an empty bay early in the morning and stood next to my car for a solid minute or two before one of the 4 dudes in the room looked up from their computer and acknowledged my existence. Actually I had to start the conversation and get their attention and the guy seemed put off by my impertinence.. That isn't how customer service works. You should always prioritize in person customers over phone calls, computers etc. (none of them were on the phone) all they needed to do was say "I'll be right with you"
3/27/2026
Sarah P. VERIFIED CUSTOMER
For the first time in 30 years of owning Toyota vehicles, I felt like I was being scammed. Two examples: quoting me almost $200 for one brake light, and another almost $200 for a rear wiper. I felt like because I am a woman, Toyota thought I'd just go along like I'm completely clueless. Ultimately, you charged me the "correct" price, but I wonder had I not said something if you would have just been satisfied to dupe me. It makes me question whether I need to bring my van in somewhere else next time.
3/27/2026
Riley G. VERIFIED CUSTOMER
The team was great. The experience was unlike any I’ve experienced at any other dealership. Truly one of a kind. Great job!
3/27/2026
Robert M. VERIFIED CUSTOMER
Thanks for your excellent service ****!
3/27/2026
Richard W. VERIFIED CUSTOMER
I enjoyed my interactions with Ken, and hope to work with him in the future.