The video thing is so cool. Thanks.
Tanner is the best. Thankful for his kindness and attention to detail.
4/3/2026
Jena B. VERIFIED CUSTOMER
I had a recall to replace screws on the spoiler of my 2025 4Runner. Had a 10:00am appointment. I arrived at 8:30 to drop it off knowingly time was at 10. When asked when I needed the car back, I said asap and was told it would be done by noon. After all, it was replacing screws on the spoiler. I arrived back at the dealership at 11:30 under the impression the car would be completed by noon. I walked it just to let **** know I was there. He was at lunch and someone looked into my car. Found out it was not done and would be at least another hour. I went inside the dealership to speak to say hi Megan, the person who sold me my car. Went toMcDonalds for lunch and returned at 12:30ish and found out it was still not ready and it would be at least 45 minutes or more. **** even said himself he didn’t understand why it took so long. I dropped my car off at 8:30, had a 10:00 appointment for screws, and didn’t get my car back until 2pm! This was by far the WORST experience I have had with your dealership! I am very disappointed in the service that was provided!
4/3/2026
Andrew H. VERIFIED CUSTOMER
Trevor was very nice. I have no comments about his performance. My wait time today was 5 1/2 hours, which I thought was extremely long since I only needed an Inspection. There was also miscommunication toward the end of the day, when an Uber was supposed to pick me up. Someone thought one was called, when in fact it was not. That caused another 20 to 30 minutes of waiting on my part. Thank you for reading the comments.
4/3/2026
Anthony B. VERIFIED CUSTOMER
Honestly, I wasn’t gonna say anything, but after the second experience with Bob I don’t think I feel comfortable coming back to this dealership to have my truck serviced, first of all his customer service skills are nonexistent. Seems like he has an attitude about everything. And his inability to find a single piece of paper that can show me an alignment tells me that he doesn’t know how to use the system that he’s using. I will most likely be taking my business elsewhere just because of this experience… my alignment is still off even though your technician said it isn’t… I drive my truck every day and I notice the difference in how my steering wheel is positioned…
4/2/2026
Kyle W. VERIFIED CUSTOMER
Alex was great. Helpful, informative, normal. I hope to work with him again.
4/2/2026
Ariel K. VERIFIED CUSTOMER
**** is always so helpful and quick with communication. He helped me get a ride to and from home without any hassle. I feel like he’s a very trusted mechanic who isn’t in it just for the dollar.
4/2/2026
Nan M. VERIFIED CUSTOMER
Trevor Page was great! He kept me in the loop with texts and progress reports. He was very friendly and professional. An overall very good experience. Thanks Trevor.
4/2/2026
David L. VERIFIED CUSTOMER
Tanner was very friendly, welcoming and efficient in checking in and out my vehicle. He explained everything thoroughly and I was asked if I had any for the questions. He arranged for an Uber to take me to and from an appointment while my car was being serviced, and that went very smoothly as well. It was a pleasure working with Tanner today!
4/2/2026
Melissa F. VERIFIED CUSTOMER
Tanner was very professional and courteous.
4/2/2026
Cheryl L. VERIFIED CUSTOMER
Justin did a great job on checking me in and out and communicating with me throughout the day. Would highly recommend Pederson Toyota!
4/2/2026
Kimi H. VERIFIED CUSTOMER
Thanks Ken
4/2/2026
Elaine P. VERIFIED CUSTOMER
Excellent service. Thank you
4/1/2026
George S. VERIFIED CUSTOMER
Alex was very attentive and responded to all my needs. I look forward to working with him in the future.
4/1/2026
Nancy G. VERIFIED CUSTOMER
Absolutely!! We will, also, be requesting Trevor on a regular basis going forward. We truly appreciated everything he helped us with in every detail!
Thank you so much!
4/1/2026
Carl W. VERIFIED CUSTOMER
My appointment was at 7:30 and my truck sat in the parking lot until 9:30. I had an 11:00 end time that I needed to leave by. When 11:00 came, all the technician did was test drive it and swap the tires. I told him I needed to go ASAP and let him test drive it once more. He didn’t have my tires back on until 12:15. The consensus of the technicians diagnosis was “the BF Goodrich tires are s***”. He told me the tires were wearing unevenly and that’s what was causing the vibration. I told him I knew that and that’s why I wanted him to balance the tires. I don’t even know if that happened. I do know they didn’t get rotated because the technician told me he forgot to do that…I’m not satisfied with my experience whatsoever. After my next service that’s included in my prepaid maintenance plan, I wont ever be bringing my truck in to Pedersen again.
4/1/2026
Zane S. VERIFIED CUSTOMER
Noice
4/1/2026
Anne W. VERIFIED CUSTOMER
Good job!
4/1/2026
Tyler L. VERIFIED CUSTOMER
**** was super helpful and went above and beyond
3/31/2026
Stephanie H. VERIFIED CUSTOMER
Gosh, it seems liked I provide feedback every time and nothing changes. I remember when I first bought my car with at Peterson 8 years ago and the salesperson swore the service center is going to be updated and the guest experience waiting room will be improved like the Honda service waiting room which I was accustomed to. Nope. The customer waiting room is horrible. Then let's start with my appointment time at 12p. I waited for someone to greet me in the service bay for about 15 minutes. I then waited for my car for a simple service (oil change, and tire rotation) for more than 2 hours. I was waiting in the outdated waiting room for two hours when I when I finally received a text about a multipoint inspection for my review. This inspection provided erroneous service suggestions delaying my simple oil change. After waiting and wondering what is taking so long, I went to my service advisor and he said, "oh your car's ready". I will not be returning to Peterson for any service in the future
3/31/2026
Robert M. VERIFIED CUSTOMER
Had to wait 30 minutes to get my car after I paid because guy forgot about me. I finally went to counter asked for my key and I will just
Walk to my car and get it that is when I found out he forgot about me.