Pedersen Toyota Auto Repair Service

I will be calling the service manager (or better yet, he is invited to call me) to inform him about the extremely poor service provided by this particular service advisor. The advisor gave me an estimated time to completion of 3 - 3.5 hours for a tire change and alignment. We finally left your parking lot EIGHT HOURS after pulling in. During that time, the advisor did not send a single update. Additionally, he neither answered his phone nor returned multiple voice mails requesting status. Further, I was not given any advice from the inspection he claimed your mechanics performed — not even a complete checklist. At the end of 7.5 hours, I had to ask about the inspection (he was trying to get rid of me without even mentioning it) and he showed me the inspection form was blank - it had never been completed. Had any inspection been performed? There’s no way to know. He actually offered to print me a copy of the blank form, as if that would somehow be useful. In my decades of Toyota ownership I have always been presented a completed inspection with recommended corrective actions early in the process. Your service adviser thought it completely normal to provide zero feedback or service advice to his customer. The man is not good at his job and your processes are broken. You may or may not be performing safety inspections — I can’t possibly know. Your service adviser is uncommunicative, provides incomplete work, and is a bit of a wise **** when he does lower himself to speak with his customer. Hopefully he is not a typical representative of your staff. Also hopefully the extremely poor service I received is not typical of what you provide other customers. This was my first and final visit to your dealership. When you treat me like I’m a bother and don’t do the work, you don’t deserve repeat visits. Richard G

Once again, so thankful for Pederson Toyota and especially, for Trevor, who has earned our trust and respect! The way Trevor both worked with us and communicated with his mechanic, was great and noticed! Please tell Kyle, our mechanic, "thank you" because he is very appreciated,too!! Thanks, Nancy G

I arrived at 10:30am for an oil change and a software update for my Tundra. I waited until 3:30pm for the service to be completed. Nobody communicated anything or checked in on me while I waited in the lobby. I had to go ask if the truck was done and **** asked if I got a text and if I hadn’t, then the truck wasn’t done. Horrible service. Not coming back.

Travor was great, but if in the future if I schedule an appointment and am given Bob, I will go to a different Toyota dealer!

Trevor was very helpful and explained the process to me.

I’m just curious on the trade-in appraisal. When I refinanced it off the lease a year ago, I was told the market value was $53,000.

I would to take this opportunity to highly recommend Ken Seil. He gave the attention to a problem we had been having for awhile. He is personable and helped us. We greatly appreciate him. He must be a valuable member of your team. Sandee H

The mechanic stated the oil filter housing was overtightened and when he tried to remove it, it cracked. Pedersen has been doing the servicing for the oil changes with this Vehicle, since 2024. Pedersen overtightened it.. .Why do I need to pay for the new oil filter housing $73.90 ??

Service was friendly and efficient.

$252 for oil change, wiper blade and filter is extremely expensive!

My service advisor, Tanner, does a great job!

Alex was friendly, helpful, and explained everything well. Well done.

Sure.

Brought car in for 20k oil change, tire rotate, and inspection. Oil fill cap and area around the dipstick were oily and didn’t show any signs of being wiped down. Also, no quick vacuum and wash? I understand that corporate is driving the service and paying little to nothing on the service side, but if this how the service is at Petersen then why would I buy a new or used vehicle from there. Lackluster experience overall.

The service and interaction with Trevor was top notch! I’m just missing the car wash after…

You told me to come get my vehicle Saturday went there only to find out my car was making a noise not ready would have been nice to contact me - Poor customer service

**** fit me in on a Saturday morning to repair an aerial antenna mast Gromit on my vehicle very thankful

I love the text I get about my truck and the video.

Great service that can be trusted.

This has nothing to do with Mr Fisher! At 30k when I scheduled service & they said “perform 30k service”I didn’t understand that full 30k service didn’t include the “recommended” 30k service, ie brake lines, drive line, etc. so when I went to pick it up, none of that was done. I think I would’ve appreciated knowing when I scheduled the 30k service that it didn’t include the “recommended service” that it was just an oil change/fluid check. Also, yesterday the work order said to “replace in cabin air filter” It was sitting in my passenger seat. There was no way at 5pm I was going to walk back in and say anything. I can change it myself but I’m not sure why it was sitting there? ????????‍♀️