Justin was a poor listener. For instance, we had to repeat and emphasize more than once what services we requested, including rotating the tires. But the tire rotation wasn’t done. Ugh!
3/27/2026
James F. VERIFIED CUSTOMER
Trevor was great and very helpful.
3/27/2026
Walter G. VERIFIED CUSTOMER
Service still takes way too long and they tried to upsell me on new tires and an alignment. My tires are only 66% through their lifespan (maybe 5 down with 3/32" left to go before new tires are required. I am rapidly growing trust issues with Toyota. I bring my car to Toyota purely because I trust the brand. I do not trust Pedersen the way I should.
3/27/2026
David B. VERIFIED CUSTOMER
Excellent
3/27/2026
Aaron P. VERIFIED CUSTOMER
I pulled up to an empty bay early in the morning and stood next to my car for a solid minute or two before one of the 4 dudes in the room looked up from their computer and acknowledged my existence. Actually I had to start the conversation and get their attention and the guy seemed put off by my impertinence.. That isn't how customer service works. You should always prioritize in person customers over phone calls, computers etc. (none of them were on the phone) all they needed to do was say "I'll be right with you"
3/27/2026
Sarah P. VERIFIED CUSTOMER
For the first time in 30 years of owning Toyota vehicles, I felt like I was being scammed. Two examples: quoting me almost $200 for one brake light, and another almost $200 for a rear wiper. I felt like because I am a woman, Toyota thought I'd just go along like I'm completely clueless. Ultimately, you charged me the "correct" price, but I wonder had I not said something if you would have just been satisfied to dupe me. It makes me question whether I need to bring my van in somewhere else next time.
3/27/2026
Riley G. VERIFIED CUSTOMER
The team was great. The experience was unlike any I’ve experienced at any other dealership. Truly one of a kind. Great job!
3/27/2026
Robert M. VERIFIED CUSTOMER
Thanks for your excellent service ****!
3/27/2026
Richard W. VERIFIED CUSTOMER
I enjoyed my interactions with Ken, and hope to work with him in the future.
3/27/2026
Mackenzie D. VERIFIED CUSTOMER
Everyone was incredibly inviting and knowledgeable.
3/27/2026
Melissa L. VERIFIED CUSTOMER
Still the best car buying and car maintenance/warranty experience I’ve ever had! Thank you for making it simple.
3/27/2026
Cindi H. VERIFIED CUSTOMER
Ken is great!
3/27/2026
Marj H. VERIFIED CUSTOMER
Kyle was excellent, mature and professional beyond his years.
3/26/2026
Theresa B. VERIFIED CUSTOMER
Bill was great. Super smooth check in and check out. He even went the extra mile to lend me a pair of glasses. So much appreciated!
Great service.
3/26/2026
Michael O. VERIFIED CUSTOMER
Great service.
3/26/2026
George R. VERIFIED CUSTOMER
Alex did a great job of keeping me informed and explaining the service to me. Well done!
3/26/2026
Mahnaz K. VERIFIED CUSTOMER
Ken’s customer service was outstanding. While I wasn’t super pleased with the time it took to complete the repairs, I was very satisfied with how Ken took care of getting my Tacoma serviced and keeping me updated.
3/26/2026
Debra B. VERIFIED CUSTOMER
All worked out great, thank you
3/26/2026
Andrea K. VERIFIED CUSTOMER
Service waa good but I waited over 2 hours for an oil change. I wonder if you over book appointments.