Scheduled an 11am appointment for 20k maintenance and a computer update recall. Upon arrival, an older gentleman made some inappropriate comments tp me about drugs, alcohol, and displeasure for kids despite the fact I said I was pregnant. It made me extremely uncomfortable. Once checked in, I was told it would take 3.5hrs to complete the service which seems very long for basic and expected service. After 3 hrs, I went to the service desk and was told it would be another hour (surpassing the guaranteed finish time). After that hour I went back and was told it would be another 45min. After that 45min I went back and was told my car was done and that it they were pulling it around front. After waiting another 30min for my car, I asked again and was told it was indeed not done. After being denied a courtesy car to leave and come back in the morning, I was forced to wait until closing for them to finish it (despite them also saying again that it would just be another "18 minutes"). The lack of communication, customer service and professionalism, and continued misinformation regarding a finish time was highly disappointing and frustrating. In all, I waited 6.5hrs for my car.
1/15/2026
Ted J. VERIFIED CUSTOMER
We had a difficult time getting a print-out or written estimate for parts and labor. We called and texted with a request. We asked for something more than a Post-it note & were told that wasn’t possible.
We finally had to go to the dealership in person to obtain one.
We wondered why the parts & labor estimate could not have been sent by email.
1/14/2026
Charles H. VERIFIED CUSTOMER
Thank you ,you did a good job
1/14/2026
George S. VERIFIED CUSTOMER
Very professional help understanding the service needs of my truck.
1/14/2026
Catherine F. VERIFIED CUSTOMER
This was the third time visiting the service department in the last year, and I was bypassed by customer service with the staff helping customers behind me while I stood there.
1/14/2026
Andrew G. VERIFIED CUSTOMER
Good job and thanks. I’ll be back
1/14/2026
Robert F. VERIFIED CUSTOMER
Everything done to my satisfaction and finished ahead of schedule.
1/13/2026
Chintan P. VERIFIED CUSTOMER
Overall service is ok. Waiting room is terrible. No place to really work with a laptop. Need to invest in better services, tables, seating….
1/13/2026
Jay D. VERIFIED CUSTOMER
Taken care of quickly and efficiently.
1/13/2026
Jordan R. VERIFIED CUSTOMER
Ken was great and DeeAnn who scheduled it for me was also great
1/11/2026
Kaustubh M. VERIFIED CUSTOMER
It would be ideal if given an opportunity for coupon entry while paying bill online
1/11/2026
Linda C. VERIFIED CUSTOMER
Everyone in the service dept is so nice and helpful.
I’ve never been to a dealership that cares more about their customers than Pedersen Toyota
Thank you so much
Linda C
1/11/2026
Gail L. VERIFIED CUSTOMER
You are going back to the service I remember from the past. Thank you very much.
1/11/2026
Faye B. VERIFIED CUSTOMER
I was completely confident in Alex, he was informative, efficient, professional, and kind. I will be back and will ask for Alex when I do. He is a great asset to your dealership.
1/10/2026
Pablo A. VERIFIED CUSTOMER
Amazingly done, done fast
1/10/2026
Sara P. VERIFIED CUSTOMER
Kyle was the BEST service advisor i have ever worked with!
1/10/2026
Mark D. VERIFIED CUSTOMER
Looking forward to the tail light recall resolution. Thanks ****!
1/10/2026
Karen D. VERIFIED CUSTOMER
We were pleased with the timely and professional services provided. Thank you
1/10/2026
Christopher O. VERIFIED CUSTOMER
Alex was so nice and helpful. I love how he was able to get me a ride back home so I didn’t have to wait there.