TREVOR DID AN EXCELLENT JOB HELPING ME GET THE CAR DIAGNOSED.
2/18/2026
Dewitt F. VERIFIED CUSTOMER
Polite, professional and fast
2/18/2026
Mark S. VERIFIED CUSTOMER
I was disappointed that I was not able to schedule a tech to look at a faulty switch on the car. The door lock button is fully depressed, stuck in that position, and not functional. I am from out of state by moving to the area and was told it would be many days before I could get anyone to “run diagnostics” and replace the button.
Oil change and warranty inspection were fine
2/18/2026
Megan W. VERIFIED CUSTOMER
Alex provided optimal customer service and gave me updates and suggestions throughout the service appointment. Will certainly return and recommend to friends and family.
2/18/2026
Frank C. VERIFIED CUSTOMER
Good job
2/18/2026
Mark E. VERIFIED CUSTOMER
I am going tomorrow to talk to the service manager to discuss numerous, glaring problems that occurred during this service visit. Bob did a super job. The problem was with the execution of the service; from your online service requests, how Bob had to redo my service requests that were done online (twice), I was not notified about some deferred items that could have been taken care of during this service visit, the MPI that missed the nail in the tire (caught on the second day), the notification that stated the vehicle was ready but was not (2 hours after original notification), and how my spare tire jack rods were left on the backseat floorboard and you lost my locking lug that was in the bag. Once again, Bob did a super job but the execution was terrible.
2/18/2026
Rodney B. VERIFIED CUSTOMER
Great job.
2/18/2026
**** O. VERIFIED CUSTOMER
Solid oil change ????
2/18/2026
Catherine B. VERIFIED CUSTOMER
Friendly service , quick , affordable
2/18/2026
Frederick P. VERIFIED CUSTOMER
Alex and Nick did a fantastic job. Thank you!
2/18/2026
Ranis Z. VERIFIED CUSTOMER
I had a great experience with Alex Saunders. He was professional, helpful, and explained everything clearly. The service was completed on time and I’m very satisfied. Thank you for the excellent customer service!
2/18/2026
Brett S. VERIFIED CUSTOMER
Only things I feel I would add to the video inspection when large services such as driveline maintenance is performed, quick videos of fluids draining and and re-filling, old filter (removed) new filter installed. Even for oil changes would be value to me personally.
Thank you for the service!
2/17/2026
Kenneth E. VERIFIED CUSTOMER
Justin , as always, sensitive, accurate, and. Friendly service.
2/17/2026
Ross M. VERIFIED CUSTOMER
Alex was great! He helped me to understand the services that were going to be performed on my truck and the pricing.
2/17/2026
Terry V. VERIFIED CUSTOMER
Always a pleasure to work with the service team. Do their best to get you in and out. Thank you
2/17/2026
Patrick M. VERIFIED CUSTOMER
Thank you for setting up the Uber ride. Very helpful!
2/17/2026
Deetta C. VERIFIED CUSTOMER
Alex was excellent in his customer service skills. I had to come back to the shop as a fault code came on the dash and another service manager and him worked until they could get the code read correctly and I have scheduled an appointment for a followup. THANK YOU ALEX!!!
2/17/2026
Liane V. VERIFIED CUSTOMER
It is always a great experience
Thank you
2/17/2026
Mark M. VERIFIED CUSTOMER
I dropped my car off at 9:30 am on Friday. The service advisor gave me a 3:30-4 pm estimate for the car being ready. I didn’t receive a call from Pedersen, called at 5 pm & left a message with the service department, called the service department again Saturday morning at 7:30 am & still didn’t receive a return call. I found the card that Bob T. gave me, left him a message & 15 minutes later received a text that our vehicle was ready. We have bought 9 cars from Pedersen in the 15 years. We deserve better service.