90 minutes seems like quite a long time for an oil change on my vehicle. The main thing that is upsetting to me is your new addition of adding 3% to the total bill for processing of a charge card? Price increases on everything are crazy out there and yet you are coming up with more ways to make more money. I am fine to use my debit card but many people aren’t. Is this additional 3% really necessary?
1/9/2026
Robert L. VERIFIED CUSTOMER
Trevor was great to work with. My response of “not completely satisfied” pertains to a software upgrade that caused issues with the introduction of a(new feature) 8-digit PIN. I had to spend time figuring it out on my own, and how to reset it. Trevor offered to help if needed with a follow up appointment. Would have been better if Tech made us aware of this before I got it home. Overall, it was a positive service experience. Bob Lovelace. ****-****-xxxx
1/9/2026
Lyle M. VERIFIED CUSTOMER
I was treated kindly. Explained what he was going to do today. He would let me know if he finds other things that needed attention. Otherwise was good.
1/9/2026
Wayne B. VERIFIED CUSTOMER
We were greeted quickly by Alex. When my car was done, we saw Kyle. We are always very pleased with the service at Pedersen Toyota. We bought our car here and we take it here for service. When we are ready to buy a new car, we will definitely come back to Pedersen Toyota.
1/9/2026
Richard S. VERIFIED CUSTOMER
I was impressed working with Alex. Great people skills!
1/9/2026
Lee J. VERIFIED CUSTOMER
Very glad that he got the recall completed. It was greatly appreciated thanks to all the corroding that had to happen.
1/9/2026
Margo N. VERIFIED CUSTOMER
Not as friendly as past visits. Was in with new vehicle for regular maintenance at 5000 miles. After an hour n 15 minutes, I text to ask if all was ok. No response. Went back to Bill and he said it usually takes 1 to 1 1/2 hours but checked and vehicle was almost done. Checked me out, not too friendly at this point, and said car would be brought around. After about another 15 minutes it was brought around and parked in lot. I walked over and he did apologize for not bringing it up front.
What's with the lack of communication? Never before have I felt so brushed off!
I'd like to have Alex back.
Or maybe I'll just go to Cheyenne!?!?
1/9/2026
Martin W. VERIFIED CUSTOMER
Justin is always friendly and easy to work with.
1/9/2026
Larry A. VERIFIED CUSTOMER
Good job
1/9/2026
Nick W. VERIFIED CUSTOMER
Friendly and fast! Thanks!
1/9/2026
Paul H. VERIFIED CUSTOMER
Just disappointed about the time it took to complete the service. When I scheduled the appointment, the person that I worked with estimated the required time to be an hour. It actually took over 3 hours. I wasn’t prepared for that at all.
1/9/2026
Heather R. VERIFIED CUSTOMER
Sounds good, thank you!
1/8/2026
Don A. VERIFIED CUSTOMER
I believe an honest place to take my Toyota. They listen to me concerns and found the problem. New parts ordered. Don A
1/8/2026
Thomas R. VERIFIED CUSTOMER
After service a light indicating that passenger airbags are off is permanently illuminated.
1/7/2026
Mary W. VERIFIED CUSTOMER
The oil was changed even though it had only been 5,000 miles
1/7/2026
Matt L. VERIFIED CUSTOMER
As always very professional and great service
1/7/2026
Sara F. VERIFIED CUSTOMER
Kyle was great. He was friendly, respectful, and answered my questions. My only issue was I had to wait in the parking lot for over 20 minutes, just to get my car checked in..
1/7/2026
Lynda K. VERIFIED CUSTOMER
Thanks Bill!
1/7/2026
Rodney M. VERIFIED CUSTOMER
I was kept up to date on the status of my service in a timely manner.
1/7/2026
Lorraine R. VERIFIED CUSTOMER
Two and a half hours for an express maintenance visit is far too long.