Bill always takes good care of my service scheduling needs. He’s a great asset and should be highly valued by Toyota!
2/11/2026
Janet C. VERIFIED CUSTOMER
He was very personable. Please keep him around.
2/11/2026
Kathryn F. VERIFIED CUSTOMER
Great service and communication
2/11/2026
Shani B. VERIFIED CUSTOMER
The service was supposed to take 2 hours. After 3.5 hours I went to check on my car. From the look on service guides face he did not realize I was in waiting room. I think the truck had been done for awhile but I never received a text. Then he said he would pull the car around. 20 minutes later no car. The original guy was gone. I went back out and was asked by someone if I was waiting for car. I said yes and noticed my keys were still there. They finally went and I got my car and received 5 minutes later. By the way I was one of two people left at closing time. Not impressed.
2/11/2026
Gayla J. VERIFIED CUSTOMER
Thanks so much for the great service.
2/11/2026
Christine H. VERIFIED CUSTOMER
Easy, efficient and all service performed well. Thanks!
2/11/2026
Robin S. VERIFIED CUSTOMER
Friendly staff enjoyed my interaction with them
2/10/2026
Don A. VERIFIED CUSTOMER
Chris is honest and I understood the outcome completely. He’s a good man.
2/10/2026
John L. VERIFIED CUSTOMER
My experience today felt very much like staff was rushed and not thorough in evaluating needs nor following up. I purchased my Tacoma new in 2008 (from Pedersen) and have done all the service since that time with Pedersen. I appreciate that Pedersen is the major player in the area and serviced a lot of customers, but felt like a commodity shop today. Maybe because the internet was out this morning? Hard time scheduling a pick up to get my vehicle after calling earlier in the day to confirm the most effective way to go about that. I’d say the recap on my service and documentation was as dismissive as I’ve seen in the last 17 yrs.
2/10/2026
Steven V. VERIFIED CUSTOMER
Great service!
2/8/2026
Juliana J. VERIFIED CUSTOMER
Thank you Pedersen Toyota! This was the second dealership I brought it to and I'm very pleased with the service and cost. Hopefully the problem is fixed. Thanks again!
2/8/2026
Felicidad R. VERIFIED CUSTOMER
You have a fast and excellent service. Thank you
2/8/2026
Randy E. VERIFIED CUSTOMER
Didn’t have to wait to receive service. Completed as scheduled do extra time. Clean waiting room with everything to enjoy the waiting, except no cold beer. All in all, it was a very pleasant experience.
2/7/2026
Allison E. VERIFIED CUSTOMER
I initially made an appointment and drove from Greeley to Fort Collins. When I got to my appointment I asked how long it would take and Kyle told me well, we are kind of behind so probably a couple of hours when I was initially told an hour.
I told Kyle I didn’t have 2 hours to wait as I had to work within that 2 hour mark. If I knew it would be that long I would have scheduled a different time to come and did not enjoy driving from Greeley to Fort Collins just to drive back without the service I scheduled.
I made a different appointment and when I did, I asked the receptionist about how long the appointment would take in the morning time and she laughed and said “how am I supposed to know?” I responded that I wasn’t sure why that was funny and if she could ask someone. She stated I could get ahold of Kyle if I wanted to know.
I scheduled my appointment on a day off and when I arrived, I was helped and left my vehicle. It was about 45 minutes later my vehicle was done, which was nice but not sure why it would have take. 2 hours before.
I don’t think I will be returning for service at this location, overall lack of strive to genuinely help customers well.
2/7/2026
Hob W. VERIFIED CUSTOMER
**** estimated for 4 to 4 1/2 hours. It took seven hours! Yikes, he did not proactively bring updates to me as we only had one car and I had to stay at Toyota because I was working on my computer and needed the Internet connection. I had to always go ask him every half hour to an hour after being late what’s the status and why the work done was great. Communication was poor.
2/7/2026
Branden O. VERIFIED CUSTOMER
Bill in service easy to work with. Easy in and out.
2/7/2026
Cynthia M. VERIFIED CUSTOMER
Hello- very surprised for the 15,000 mile check up was just rotating of the tires. Also that my car is not still under warranty having it only 2 years. Received a charge of $45.15
2/7/2026
James B. VERIFIED CUSTOMER
I paid for my service and waited another hour. I finally went inside to ask about my car and another team member told me I should sign a paper, though I had already signed online, then my car was brought around. I am unhappy about having g to wait 2 hours for a oil change, especially because there’s no telling how long I really needed to wait.