Ken was great couldn't have been nicer. My appointment was at 8 am 3 1/12 hours later I was still asking about the completion of my car. I was told I would have a 2 1/2 wait. I would have arranged for a ride home. I understand days when you get behind but the service representatives were checking customers in as the cars pulled up not looking or asking who was next. I didn't get checked in until 8rd ish.
4/9/2025
Pam P. VERIFIED CUSTOMER
Excellent service!
4/9/2025
James S. VERIFIED CUSTOMER
Loving the new system & details/videos included!
4/9/2025
Eve V. VERIFIED CUSTOMER
**** was respectful but I believe my work order was push back for some reason. I had to text or call to request an update. The estimated time to complete the work was 7 days to 10 days. However, It took a month long. My adjuster would ask me for an update when he didn’t have any new information. I was forced to be more involved with the claim. It is the second time not having the best experience with Pedersen Toyota. My first time being disappointed was when I was quoted $850 per month for a lease 2024 rav4 by the sales manager. I felt as someone was taking advantage of me.
I support local businesses and I love the Toyota brand but the Pedersen’s location should care more about their customer experience for all genders.
4/9/2025
Lila B. VERIFIED CUSTOMER
Best service experience in past 5 years or more! Thanks Tanner!
4/9/2025
Emily W. VERIFIED CUSTOMER
Thank you for your help!
4/9/2025
Deborah H. VERIFIED CUSTOMER
Quick, efficient, and very curteous. I never worry when having my car serviced here.
4/9/2025
Linda N. VERIFIED CUSTOMER
Vehicle is operating well.
4/9/2025
Nancy H. VERIFIED CUSTOMER
Trevor did such a great job!
Give him a raise!
4/8/2025
Sharon P. VERIFIED CUSTOMER
Alex was very friendly, efficient and knowledgeable about my car and its care. Thank you!
4/8/2025
Jim H. VERIFIED CUSTOMER
Everyone was helpful. Service performed on time while I waited
4/8/2025
Donette E. VERIFIED CUSTOMER
The new video of the engine and levels of fluids and the condition of filters and belts are all service of excellence. Thank you.
4/8/2025
Pamela H. VERIFIED CUSTOMER
Alex is an excellent employee. Very professional, thorough and knowledgeable!
4/8/2025
Benjamin R. VERIFIED CUSTOMER
Thanks for everything as usual!
4/8/2025
Angela A. VERIFIED CUSTOMER
Great and friendly service
4/7/2025
John B. VERIFIED CUSTOMER
**** is courteous and professional
4/7/2025
Patricia M. VERIFIED CUSTOMER
Professional and knowledgeable. Organized. Friendly