He told me 2 hours, I came 4 hours later, then I had to wait another 90 min. Could have texted me? Anyway, car service was fine as always.
5/9/2025
Elizabeth B. VERIFIED CUSTOMER
Bill was an excellent service advisor. However, as usual, there was no one there to great customers when they arrived and let th Er m know they were welcome. And the computer system Screwed up my appointment, by moving it a day.
5/9/2025
Richard B. VERIFIED CUSTOMER
Alex was fine. I was from Illinois and wanted a quick oil change. To avoid waiting I called in advance to get an appointment and was disappointed to learn that it would be 2 hours after my appointment before my vehicle would be finished.
5/9/2025
Makaela S. VERIFIED CUSTOMER
Bill was a ****. Call me. ****-****-xxxx
5/9/2025
Mallorie O. VERIFIED CUSTOMER
I was shocked to find out used cars are not properly serviced before sale....my nephew will do the suggested flushes and work
5/9/2025
Richard Y. VERIFIED CUSTOMER
Long wait for little service
5/9/2025
Jane J. VERIFIED CUSTOMER
Customer service was great, very friendly but the facility is sadly lacking. I come from Palatine , Illinois recently and their facility is state of the art. Quite a surprise to see yours
5/9/2025
Katherine M. VERIFIED CUSTOMER
I had my car there at 720 am my car was not even started till 4 pm I told y’all this morning it’s riding rough I wanted it looked at …I was asked to leave my car overnight and I have to many things going on to do that….i was very disappointed that it could not be done … I’m debating on bringing it back up there or use someone else
5/9/2025
Jan F. VERIFIED CUSTOMER
Bill got the job done but I didn’t find him particularly personable. Nothing terrible, but I’m just sayin’.
5/9/2025
Naty W. VERIFIED CUSTOMER
I waited for two hours to hear that my vehicle was too messy to fix. I wasted my afternoon, when someone could have taken a look and told me five minutes after I had be waiting. Instead of two hours! What a waste of time! I will not be coming back
5/8/2025
Jodene W. VERIFIED CUSTOMER
Alex was great to work with! He was patient and professional and answered all my questions. If given the option I would choose to work with him every time I have my car serviced
5/8/2025
Joel P. VERIFIED CUSTOMER
Ken is awesome. I’ll be happy to work with him again.
5/8/2025
Reece P. VERIFIED CUSTOMER
Your service team do a great job. Your online service scheduling, needs a lot of work. I ended up having to call to set up a service appointment.
5/8/2025
Miho Y. VERIFIED CUSTOMER
I realized later that there were oil stains on my driver's seat fabric and on the inside of my door.
5/8/2025
George S. VERIFIED CUSTOMER
I have always respected Robert Troutman advice as I am servicing my two Toyota vehicles. He's the best.
5/8/2025
Tom P. VERIFIED CUSTOMER
Definitely a job well done. Friendly efficient service.
5/8/2025
Tommilou R. VERIFIED CUSTOMER
Bill is my preferred person to speak to. He is understanding, kind, a can do attitude and I genuinely feel he does all he can to help his customers feel cared about and eases anxiety…
5/8/2025
Bryan S. VERIFIED CUSTOMER
Good service. The customer waiting area was a bit crowded.
5/8/2025
Seth G. VERIFIED CUSTOMER
My radio dial was supposed to be replaced and I was told it was, but when I got my car back it clearly was not