Initial instructions for having things checked on our truck were not remembered and not recorded correctly. For example, redirecting and aligning headlights was done in the opposite direction from what I had requested. ROBERT seemed confused and what was supposed to be a couple hour job with an oil change turned into an all day endeavor, and we had to pick up the truck the next day. Was very disappointed because this is typically not been our service experience
4/12/2025
Noah L. VERIFIED CUSTOMER
Communication and customer service were 10/10. I will definitely be doing business with Pedersen Toyota again in the future.
4/12/2025
Patricia S. VERIFIED CUSTOMER
I dropped off my 4-Runner at 9:30 am. I called about by car at 4pm because I never received the inspection report. Nothing was done to my car all day! Poor service
4/11/2025
John H. VERIFIED CUSTOMER
Ken did a good job explaining the services and their costs without pressure
4/11/2025
Mark B. VERIFIED CUSTOMER
Ken did a fantastic job!
4/11/2025
James D. VERIFIED CUSTOMER
Prompt service, friendly staff. I’d love to see you folks offer a car wash like they do at Stevinson dealerships.
4/11/2025
Enny O. VERIFIED CUSTOMER
He was very nice and explained the condition of my car
4/11/2025
Mary M. VERIFIED CUSTOMER
Outstanding!!
4/11/2025
Steven A. VERIFIED CUSTOMER
Great service!
4/11/2025
Donald H. VERIFIED CUSTOMER
All was great!
4/10/2025
Dustin T. VERIFIED CUSTOMER
I had a toolbox ratchet strapped to the cargo area tie downs. This was unstrapped during the service and left that way. The toolbox was on its side when I discovered the issue. The spare tire lifting mechanism piece that contacts the rim face was off center causing damage to the rim. I had to drop it and adjust.
4/10/2025
Paul V. VERIFIED CUSTOMER
It took 2 hours and I have no idea what they did as I was just handed my papers with no explanation.
4/10/2025
Paul T. VERIFIED CUSTOMER
It took 3 hours to complete a pre-scheduled oil change!
4/10/2025
Alicia M. VERIFIED CUSTOMER
Friendly and informative! Thank you!
4/10/2025
Keith M. VERIFIED CUSTOMER
They did great job.
4/10/2025
Joshua M. VERIFIED CUSTOMER
Faster than scheduled! Great!
4/10/2025
Chad H. VERIFIED CUSTOMER
Visit was quick & easy. Justin was great as always!