Alex did a great job, checking to make sure that I was receiving the services that I needed. He also went above and beyond helping me to check out my truck’s battery and do the additional testing needed to figure out if it needed to be replaced or not. He was very communicative and quick to get everything done to get me on the road again. Thanks Alex!
4/22/2025
Shawna L. VERIFIED CUSTOMER
The oil pan screw was not tightened and oil leaked all over.
4/20/2025
Thomas C. VERIFIED CUSTOMER
Fast and efficient. I appreciate the speed and care. Thanks Tom
4/20/2025
Chris I. VERIFIED CUSTOMER
Satisfied yes, completely satisfied no. Issues:
1. In for scheduled oil change and had coupon and told service rep. Service rep presented me with full charge pre- billing to sign and had to remind him of the coupon. Service rep fixed and I signed. At checkout/payment service rep again presented full charge bill and again I reminded him of my coupon.
2. Took almost 2 hours for scheduled routine oil change. Seems way to long given service is scheduled
4/20/2025
Rose C. VERIFIED CUSTOMER
Ken was courteous, informative, knowledgeable, and answered all my questions in terms that I understood. I wish that other service organizations had a Ken on staff. Excellent customer service is not always easy to find. Thank you Ken, for all your support!
4/20/2025
Connie S. VERIFIED CUSTOMER
The message I received that my car was done was confusing. Wasn't sure if it was done. Waited fir someone to come get me. Waited an extra 2 hrs which was bad on my part. Over all everything was good
4/20/2025
Dennis K. VERIFIED CUSTOMER
I love the Petersen Dealership they have always treated me right. Treated me with the respect and dignity. I wish every dealership was like Petersen!
4/20/2025
Carl M. VERIFIED CUSTOMER
Very helpful and answered all my questions.
4/20/2025
James R. VERIFIED CUSTOMER
Bill is great to work with!
4/19/2025
Tim H. VERIFIED CUSTOMER
I waited 2.5 hours for an oil change when I had an appointment scheduled. This is not really acceptable, and if it IS going to take that long you need to set that expectation. I would not have waited in the customer lounge if I had any idea it would take that long. Mr. Fisher was very friendly and helpful checking me in and out.
4/19/2025
Kelby N. VERIFIED CUSTOMER
**** was amazing, and got our recall work done in an incredibly timely manner. Thank you **** and team for keeping us safe, and our vehicle on the road!
4/19/2025
Jenna S. VERIFIED CUSTOMER
I was very disappointed with the lack of communication from the service advisor regarding my vehicle status during service. I went in at 9am with anticipating it will take 2-2.5 hours per advisor. So, I opted to wait inthe sevice waiting area. At 1:00pm, I searched for service advisor, nowhere to find and was informed by the different service advisor that my car has not been started due to delays and will take another hour or more. If I have known that it will take all day, I would have just dropped the car first thing in the morning. This was not very pleasant experience. Thank you
4/19/2025
Nicole M. VERIFIED CUSTOMER
Very courteous and efficient
4/19/2025
Austin S. VERIFIED CUSTOMER
Alex was really good to communicate with but with the new service system in place it took the vehicle much longer to be serviced than my originally quoted time. As I was waiting at the dealership I was anticipating and okay with an hour to hour and a half wait but I did not receive an update until nearly 2 hours in that the vehicle got lost in the que and had finally just begun its service. I ended up being there for 2.5 hours waiting for the oil change. Again, Alex was as apologetic and was helpful but the process itself was a bit frustrating with very little communication until late in the process.
4/19/2025
Scott C. VERIFIED CUSTOMER
Scheduling was easy and convenient online. Service was completed within the time quoted while I waited.
4/19/2025
Cristina H. VERIFIED CUSTOMER
Efficient, friendly and d professional thank you
4/18/2025
Marla R. VERIFIED CUSTOMER
Customer rep I worked with was great and appointment was rapid so I could get back to work!
4/18/2025
Sheida A. VERIFIED CUSTOMER
The service adviser listened to the problem we were experiencing with radidio and addressed it properly to the mechanic in charge. He was also polite and curtious