Alex Saunders is my man. In a word, he is why I keep coming back to PedersenToyota to service my FJ cruiser. He always treats me like I’m the most important person who walked into your dealership, and greets me like I was the best man in his wedding. He is genuine - not fake. He remembers small details about me, which makes me feel important. I live in Cheyenne, WY, and I have had the opposite experience of the Toyota dealership here. Every time I’ve gone out there, there’s a new face. They don’t remember me, they don’t care if I’m there or not. Alex always takes time to listen to whatever whiny issue or problem I think I have, and he always has good advice and options. That’s why I drive 100 miles to service my Toyota with your dealership. That’s also why I’m buying another Toyota from your dealership later this summer. You better take care of Alex, and treat him right so he stays with you. John G
5/22/2025
Antonio P. VERIFIED CUSTOMER
I got a flat tire so I took my Carolla Cross to get serviced at Pederson Toyota. They took care of me very quick. Unfortunately my tire needed to be replaced and I was told the new one will be in soon and will call me when it's ready. So I left the lot with the spare tire. No big deal, that's what they're for. I get a call next day from Pederson service saying that the tire is in and if I can come in before 4pm. I said yes before realizing I had other obligations at 4pm. So I called the next day at around 230pm 3pm to reschedule, but I wasn't on the list. Now the next available appointment is in 3 weeks. 3 weeks on a spare tire isn't really a good idea.
5/22/2025
Gary B. VERIFIED CUSTOMER
Excellent service, highest quality!
5/22/2025
Julianne K. VERIFIED CUSTOMER
I will be happy to do the survey
5/22/2025
Daniel M. VERIFIED CUSTOMER
Tanner is great
Thanks
5/22/2025
Lucille N. VERIFIED CUSTOMER
He was efficient,helpful and friendly!
5/22/2025
William S. VERIFIED CUSTOMER
Ken was very welcoming and professional. Thanks Ken for getting us in and out so efficiently. We brought our car in for warranty service. We live in Texas so were very pleasantly surprised when Ken and the folks at Pedersons treated us like long time customers. Very impressive!
5/22/2025
Sarah W. VERIFIED CUSTOMER
Bill was excellent at checking my vehicle In and organized the uber lift for me to get home and back. I was completely satisfied.
5/22/2025
Charles C. VERIFIED CUSTOMER
Justin was great getting our Prius in and repaired.
5/22/2025
Kenneth K. VERIFIED CUSTOMER
Alex is great!
5/21/2025
Liane V. VERIFIED CUSTOMER
My tech Kacey did an amazing job, great employee to have
5/21/2025
Gib D. VERIFIED CUSTOMER
ok
5/21/2025
Kevin P. VERIFIED CUSTOMER
Very happy with the service professional and timely
5/21/2025
Harold B. VERIFIED CUSTOMER
My car was ready before I finished my coffee. Great service promptly done.
5/21/2025
John G. VERIFIED CUSTOMER
Lug nuts not tight - almost lost a wheel today. This is the second time this has happened. Last time was May 2024. Not very confidence inspiring given that tightening lug nuts is probably the simplest, yet most important thing ya'll had to do to my truck yesterday.
5/20/2025
Andre C. VERIFIED CUSTOMER
Staff was great. Excellent customer service
5/20/2025
Cole K. VERIFIED CUSTOMER
My van keeps having an issue where it tells me a tire is low but when I fill it up it’s not low. I asked you to look at this and was told it was fixed but as soon as I drove home it happened again.
5/20/2025
Clara H. VERIFIED CUSTOMER
I’m good!
5/20/2025
Mary B. VERIFIED CUSTOMER
I was really happy that the young man who filled my tires finally found the leak.