Pedersen Toyota Auto Repair Service

Everyone is always great at Pedersen, quick and efficient.

Trevor was fantastic! Really available and willing to answer all my questions!

Alex was great! Prompt, respectful and helpful- no pressure just great customer service

I am always treated extremely well at Pedersen Toyota and Alec Saunders certainly lived up to the service I’ve come to expect.

The service was great, everyone was very friendly. I answered no because I was in for an oil change. I had an appointment but I was there for an hour and a half. Bring back the express oil change that used to be at Volvo. Really miss that!

Appreciate William Fisher!

All things went well, appreciate the uber service to bring me back to pickup my car.

Trevor was just fine—no issues. He’s very pleasant. But I’m really disappointed overall. First, it took way longer than it should have, more than 2 hours from the time I drove in. That could have been avoided by not scheduling me at what seemed to be the busiest time of day. Toyota’s recall notice said to expect half an hour, so I figured it would likely take an hour. Secondly, when the battery was removed to install the new battery hold down system, it would have been easy to maintain the electronic settings by attaching a jumper battery before disconnecting the battery. Instead, every electronic setting in the infotainment system was lost or changed. To restore them, I had to resort to factory defaults and then reprogram them. EVEN THE MAP WAS UPSIDE DOWN!!! Can you imagine how frustrating that was? Thirdly, whenever I bring my car in, the items I have on the floor in front of the drivers seat have been invariably placed on the passenger seat. Why? They’re not in the way of anyone. Lastly, the multipoint inspection said “requires immediate attention” doing something to improve the fuel induction system, at an extra cost of $208.53. Yet my car is running smoothly and gets good mileage. How is such a recommendation justified? I don’t see it in the manual. I rejected the recommendation, because it didn’t seem appropriate. It makes me question whether the multipoint inspection is worth anything at all—and by the way, I noticed several items not inspected, anyway.

What's the point of making an appointment if your car doesn't get brought in until an hour later and then another hour after it's finished. It doesn't take 2 hours to rotate tires and top off fluids.

Service continues to be excellent as are the service agents

I had taken the LC in earlier (9:30) than my appt (10:30) and indicated that I needed the vehicle back no later than 12 so that I could make a meeting in Longmont by 1 pm. At 12 I asked Trevor for an estimate of when it would be finished and learned it was not going to be completed in time. The service manager provided a loaner which allowed me to get to my meeting 15 min late. The use of the loaner also allowed us to complete a transmission flush which was fortunate. Overall the truck is running well and I think that the technician did a great job, but I would have appreciated the timing of the service and option for the loaner to be communicated earlier in the process so that I could have made adjustments to my schedule and been on time for the meeting.

Thank you Ken

Really appreciate that Alex found a prepaid service and let me use it before it expired.

Thank You

Tanner was outstanding.

Trevor did an excellent job. Could not be happier with the service I received.

2 and a half hours ridiculous and the new communication system doesn’t work Very frustrating

Very polite and no pressure!

Tanner was great. I so appreciated the Ubers, great service!

Prompt professional service!