All went well. Everyone was so polite & helpful
Thank you
5/2/2025
Jack S. VERIFIED CUSTOMER
Expensive
5/2/2025
Charlene R. VERIFIED CUSTOMER
Thank you. See you for tires in a few weeks.
5/2/2025
Tony A. VERIFIED CUSTOMER
Robert took care of me on this service effort for my Tacoma. Thanks.
5/1/2025
Karl G. VERIFIED CUSTOMER
A four hour wait just to get an oil change is ridiculous. I schedule early morning to get in and out. An oil change should be no more than an hour especially when I told them I was waiting.
5/1/2025
Jean Z. VERIFIED CUSTOMER
Very satisfied with our service and with Justin.
5/1/2025
Mariah T. VERIFIED CUSTOMER
Trevor is amazing to work with, I truly appreciate his professionalism and communication
5/1/2025
Bruce H. VERIFIED CUSTOMER
Trevor has a good attitude, is knowledgeable, and a pleasant person with whom to work. I was in meetings the morning my car was being worked on. I’m accustomed to receiving a phone call regarding any additional repairs needed. I was surprised to receive a text that linked to a video. That was very nice. When I was able to check my phone, I was glad to see Trevor had also followed up with a phone call about 90 minutes later. It would be good to let customers know that they should expect a text from the mechanic. Fortunately, I didn’t take too long to respond and the one service item I added was completed, but I could have responded sooner had I known to watch for a text. That’s the only minor improvement I can suggest in my experience. Thank you.
5/1/2025
Carol S. VERIFIED CUSTOMER
Replacing a “shim kit” on our front brakes has created a louder/different noise when I start moving forward again. Now after I have stopped, as I move my foot from the brake to the accelerator to move forward there is a noise as if the brakes are stuck & then “pop loose” as the car begins to move forward.
5/1/2025
Lynne G. VERIFIED CUSTOMER
Tanner was great!
5/1/2025
Jeffrey M. VERIFIED CUSTOMER
I transferred my two year service plan which came with the purchase of my new 2024 RAV4 hybrid from Mountain States Toyota over to Pedersen Toyota and was concerned that there might be an issue with different dealers. William Fisher got it all entered into the Toyota system for me with a complete check on all systems and any items which might need my attention.
I’m still not getting more than 34.7 mpg instead of 41 as shown for city driving on the window sticker.
5/1/2025
Mark M. VERIFIED CUSTOMER
We made an appointment for 1:30 for our routine maintenance and to purchase and put on summer tires. I even left a lengthy voicemail Monday evening to make sure that everything was good to go with the tires. I didn’t get the car back until 4:38. We have always used Big O in the past and even without an appointment it never took anything near 3 hours. We are very disappointed in Pederson. We
5/1/2025
Brenda D. VERIFIED CUSTOMER
Alex was extremely professional, but personable. I cannot say enough good things about the overall service experience. I have never had service at any dealership in life that matches the quality of Pedersen. You guys are the one to emulate!
5/1/2025
Michelle L. VERIFIED CUSTOMER
Alex is great! Such an asset to the service department!
5/1/2025
Diana B. VERIFIED CUSTOMER
Appt. date was put in wrong. When receiving initial confirmation, I called 4 or 5 times and texted as well. NEVER got a reply so I was forced to come on the wrong day. Your response is pathetic. I even called the sales desk and she promised she would personally walk back the message to call me back. No reply. ????
5/1/2025
Greg M. VERIFIED CUSTOMER
Best dealer and service department I’ve ever experienced in my life totally satisfied with Pederson Toyota..