The estimated cost given over the phone wasn’t even close to actual estimate
A woman read ing base prices out of a book is a real disservice to you business
I bought a car from you and will not return again
3/29/2025
Valerie M. VERIFIED CUSTOMER
Robert was extremely helpful, even to the point of catching errors and making sure I wasn’t overcharged. Very professional and communicative.
3/29/2025
Joseph R. VERIFIED CUSTOMER
Ken was fantastic- personable and informative. So glad I drove all the way from Laramie for service. My home town dealer is worthless. Pedersen is the place for me!
3/29/2025
Cate E. VERIFIED CUSTOMER
It was confusing. On a previous maintenance visit i was told about a shock that was broken. I chose not to replace it at that time. I told my service rep about it when I dropped off my car. Then when I got the report it didn't have that issue. I mentioned it and they had to redo the inspection and then found it. You had to order parts but when I received the link for the bill I was over charged. Then when I came to pick up my car Trevor told me they fixed the shock. Which wasn't true because you had to order parts. Then I was told a different total then what was paid was now due. I said I had already paid a higher amount. Then I needed to be refunded over$500. What kind of service is this? I'm concerned about having my car service at your dealership now.
3/29/2025
Janet C. VERIFIED CUSTOMER
I was surprised at the decreased wait time to get a service appt for my car! Much shorter than last time!
3/29/2025
Catherine S. VERIFIED CUSTOMER
My 1.2 hour appointment for 5000 mile check up was a 2.5 hour appointment… I didn’t have tire rotation as I requested.. after checking with service… my car was not even in a bay for service until 2 hours after I checked it in.
3/29/2025
Mike F. VERIFIED CUSTOMER
Had appointment at 845am, did not get any updates, called at 1pm and was told rep was at lunch and would call back but never called. Showed up at 4pm to check on car and was not doe. Was told would take 1.5 hrs to complete work needed, so was not able to complete. Terrible communication.
3/29/2025
Michael M. VERIFIED CUSTOMER
Great, friendly service
3/28/2025
Craig P. VERIFIED CUSTOMER
Ken was great to work with! Very friendly, knowledgeable, and informative.
3/28/2025
Jamin M. VERIFIED CUSTOMER
Everything works great. My only minor complaint is that the trim pieces that run alongside the rear window have new scratches and gouges that weren't there before
3/28/2025
Laura V. VERIFIED CUSTOMER
Quick service and good communication
3/28/2025
Bruce N. VERIFIED CUSTOMER
Bill is always great to work with. He is knowledgeable, helpful, and honest.
3/28/2025
Barbara K. VERIFIED CUSTOMER
The problem regarding our car was known but I was told there would be an $89 diagnostic fee. Experiences like this were why we stopped bringing our previous Toyota to Pedersen's and not had this Toyota there before.
3/28/2025
Melissa L. VERIFIED CUSTOMER
I was repeatedly given inaccurate information on how long this visit would take. My original estimate for time was 11:30 am and I didn’t end up getting my truck back until after 4 pm
3/28/2025
Ellen K. VERIFIED CUSTOMER
Two things
Making a service appointment is NOT easy. Check your website as it has a few glitches
Tanner was very helpful
3/28/2025
Karen B. VERIFIED CUSTOMER
As always, **** was fabulous! Thank you to Kevin for his good work on servicing and inspecting my vehicle!
3/28/2025
Kathy Z. VERIFIED CUSTOMER
Thank you, Ken. I feel heard and respected, and that makes all the difference. I am a very happy customer.
3/28/2025
Sharon R. VERIFIED CUSTOMER
Great service. We’re visiting Fort Collins from SC and needed an oil change and tire rotation. Got me in the next morning and was in and out in an hour and a half with videos of the condition of the car. Would highly recommend!
3/28/2025
Karen D. VERIFIED CUSTOMER
The car makes a squeak noise, it was reported today but nothing was said or done