Really appreciate that Alex found a prepaid service and let me use it before it expired.
4/23/2025
Michael B. VERIFIED CUSTOMER
Thank You
4/23/2025
Brian M. VERIFIED CUSTOMER
Tanner was outstanding.
4/23/2025
Terry G. VERIFIED CUSTOMER
Trevor did an excellent job. Could not be happier with the service I received.
4/22/2025
Thomas S. VERIFIED CUSTOMER
2 and a half hours ridiculous and the new communication system doesn’t work
Very frustrating
4/22/2025
Dee M. VERIFIED CUSTOMER
Very polite and no pressure!
4/22/2025
Pam P. VERIFIED CUSTOMER
Tanner was great. I so appreciated the Ubers, great service!
4/22/2025
Mary A. VERIFIED CUSTOMER
Prompt professional service!
4/22/2025
Rhyannon M. VERIFIED CUSTOMER
Alex did a great job, checking to make sure that I was receiving the services that I needed. He also went above and beyond helping me to check out my truck’s battery and do the additional testing needed to figure out if it needed to be replaced or not. He was very communicative and quick to get everything done to get me on the road again. Thanks Alex!
4/22/2025
Shawna L. VERIFIED CUSTOMER
The oil pan screw was not tightened and oil leaked all over.
4/20/2025
Thomas C. VERIFIED CUSTOMER
Fast and efficient. I appreciate the speed and care. Thanks Tom
4/20/2025
Chris I. VERIFIED CUSTOMER
Satisfied yes, completely satisfied no. Issues:
1. In for scheduled oil change and had coupon and told service rep. Service rep presented me with full charge pre- billing to sign and had to remind him of the coupon. Service rep fixed and I signed. At checkout/payment service rep again presented full charge bill and again I reminded him of my coupon.
2. Took almost 2 hours for scheduled routine oil change. Seems way to long given service is scheduled
4/20/2025
Rose C. VERIFIED CUSTOMER
Ken was courteous, informative, knowledgeable, and answered all my questions in terms that I understood. I wish that other service organizations had a Ken on staff. Excellent customer service is not always easy to find. Thank you Ken, for all your support!
4/20/2025
Connie S. VERIFIED CUSTOMER
The message I received that my car was done was confusing. Wasn't sure if it was done. Waited fir someone to come get me. Waited an extra 2 hrs which was bad on my part. Over all everything was good
4/20/2025
Dennis K. VERIFIED CUSTOMER
I love the Petersen Dealership they have always treated me right. Treated me with the respect and dignity. I wish every dealership was like Petersen!
4/20/2025
Carl M. VERIFIED CUSTOMER
Very helpful and answered all my questions.
4/20/2025
James R. VERIFIED CUSTOMER
Bill is great to work with!
4/19/2025
Tim H. VERIFIED CUSTOMER
I waited 2.5 hours for an oil change when I had an appointment scheduled. This is not really acceptable, and if it IS going to take that long you need to set that expectation. I would not have waited in the customer lounge if I had any idea it would take that long. Mr. Fisher was very friendly and helpful checking me in and out.
4/19/2025
Kelby N. VERIFIED CUSTOMER
**** was amazing, and got our recall work done in an incredibly timely manner. Thank you **** and team for keeping us safe, and our vehicle on the road!