They couldn’t fix the tailgate issue and now the sliding doors both don’t work. I noticed this when I got home and couldn’t reach anyone even though service was still open. I trust Cody when he says he is working on a solution for the tailgate and hope the team can fix the sliding doors tomorrow first thing.
3/26/2025
Brett F. VERIFIED CUSTOMER
I do need to know if the open recall was checked. I mentioned it to Bob at the intake and he said he’d check on it; however, the hardcopy overview doesn’t mention it.
3/25/2025
Kathleen P. VERIFIED CUSTOMER
Alex did a great job explaining the work that was being done on the car and answered all of my questions.
3/25/2025
Tammy C. VERIFIED CUSTOMER
When I made the appointment I was told the service would be completed that day. When I arrive for my appointment, I verified what was being done and if there would be any problem getting it done. I was told no, unless they ran into any problems. I dropped the vehicle off at 1 PM and didn't hear anything by 4 PM. So I texted and asked. At 4:30 I was told they were still looking at my vehicle but it definitely wouldn't be done by closing time. I was told it did need new brakes, and they would send me an estimate. 24 hours later, I still hadn't received anything or heard anything. So I called and left a message. I got a call back and was told the vehicle is done and I could come pick it up. I knew the brakes had to be replaced… But the fact I never received an estimate on how much it was going to cost is unacceptable. The fact I had to continue to follow up for my vehicle is unacceptable. This delay on getting services completed in the timeframe for my appointment… This is the second time that's happened.
3/24/2025
Mark A. VERIFIED CUSTOMER
An oil change took 3.5 hours to complete.
3/24/2025
Vincent L. VERIFIED CUSTOMER
I had an appointment yest it took 3.5hr to do a tire rotation and multi-point inspection. Totally unacceptable.
3/23/2025
Tyler P. VERIFIED CUSTOMER
Bill was great to work with
Helped me with an Uber and gave me his direct line for service follow ups needing to be scheduled.
Great customer service
3/23/2025
Mike B. VERIFIED CUSTOMER
Dropped car off for oil change and tire rotation.
1st text O got was to tell me it will take at least an hour longer than planned.
Notified car was done and first thing they said when we went back to get car was it got damaged! Pedersen Toyota has a legal obligation to return my car back to me in the same condition they received it! But guess what? They tell me it’s my responsibility to run through my insurance and call police. NO, YOU ARE responsible and need to file claim under your insurance. Also the devaluation for damage. I want a call from someone higher than Bo. I should not bear all the loss for an incident you created. You parked in a fire lane! Left there unattended to be hit by someone else! Bo was polite but again you have a legal obligation to return my car as you got it. I have been coming to you since 2016 and never has my car been left here before checking out.
My phone number is ****-****-xxxx.
3/23/2025
Harlan H. VERIFIED CUSTOMER
An oil change should never take over three hours, especially when you have a scheduled appointment.
3/23/2025
Marcy L. VERIFIED CUSTOMER
It is unfortunate that how you schedule your appointments that we had to wait for 3 hours to get our car back for an oil change and tire rotation. It is very disappointing and disrespectful to us. No consideration for our time.
3/23/2025
Belinda H. VERIFIED CUSTOMER
A simple oil change took 2 1/2 hours. In all fairness William my service manager said the department was running behind. But it is disappointing that after scheduling an appointment everything took so long.
The work was complete and well done
3/22/2025
Richard G. VERIFIED CUSTOMER
Bob was able to complete my service by close of business Friday, despite a couple of issues (no key for bolts on skidplate/catalytic converter cover -don't recall getting one; missed item requested) so that I did not have to schedule another trip from Laramie. Thanks to all your stafffor making it work out. out
3/22/2025
Richard Y. VERIFIED CUSTOMER
It took 3hrs to rotate tires and do a 5000 mile check. Arrived at an appointment time.
3/22/2025
Leah H. VERIFIED CUSTOMER
Great and timely service.
3/22/2025
Emily D. VERIFIED CUSTOMER
Taking almost 4 hours for an oil change is insanity…especially with an appointment. I was stuck in the lobby and missed an important meeting with work and my workout class. Not happy.
3/22/2025
Eric C. VERIFIED CUSTOMER
4 hours for an oil change…
3/22/2025
Kirsti H. VERIFIED CUSTOMER
Robert Troutman 10,000000 stars was amazing was extremely helpful knowledgeable best experience got me a ride home for my sleep schedule for work texted and called if something came up was fantastic!
Kirsti H
3/22/2025
Gary R. VERIFIED CUSTOMER
Having a 9am appointment and told it was going to be an hour and a half for service was somewhat disappointing but ok. After all was done it was 2 hours +. In my opinion a one hour and 30 minute service is too long for an oil change and tire rotation.
3/22/2025
Wes H. VERIFIED CUSTOMER
11:15 AM Appointment, for 15000 mile service (check fluid levels, rotate tires and inspection) got out of the place around 2:30 PM, that is horrible for a minor service.
3/22/2025
Francis B. VERIFIED CUSTOMER
Everything was great, except communication, it would be nice if there was somebody to answer phones. I am pleased with the work and **** was great, you just need to hire more employees to be able to communicate with customers better.