As always, Justin helped me and I appreciated it very much. I’ll see you soon. Thank you.
3/19/2025
Jeremy G. VERIFIED CUSTOMER
Justin did a good job but I received messages from 2 numbers and it seems to be due to a change in computer systems which made communication difficult.
3/19/2025
Zabby R. VERIFIED CUSTOMER
Worst Toyota dealership I’ve visited.
3/19/2025
Kenan H. VERIFIED CUSTOMER
The service I received was under warranty, and as far as I can tell it was a successful service. The issue was that the service was expected to take 4 days, and ended up taking 13. I had to call every day repeatedly to even get an answer, and mostly that answer was that my call would be returned soon which it never was. I am happy to be patient with the time it takes for engineering work, but the lack of communication caused so much stress and logistical issues since I use my truck for work and had a trip planned using it that I almost had to miss because of the service.
3/18/2025
Bob B. VERIFIED CUSTOMER
Gotcha
3/18/2025
Kristin F. VERIFIED CUSTOMER
It took 45 min just to get checked in. I understand a new computer system and it was ridiculous. He struggled to look up my previous suggested services and starting throwing on random unneeded services. Thankfully we were able to correct it and it shouldn’t take that long just to receive my car.
3/18/2025
Rita S. VERIFIED CUSTOMER
Excellent service.
3/18/2025
Mike S. VERIFIED CUSTOMER
Since the first time I brought my 2023 tacoma in service alex has been outstanding wont go to any other service advisor at peterson thanks alex
3/18/2025
Karen O. VERIFIED CUSTOMER
Really appreciated the technician, Jonathan, showing me what was going on with my vehicle. Thank you to Robert for his help and patience.
3/18/2025
Sandy A. VERIFIED CUSTOMER
Tanner was awesome!
3/16/2025
Dawn J. VERIFIED CUSTOMER
Service was running behind due to new computer system but everyone was kind and as accommodating as possible.
3/16/2025
Adrienne M. VERIFIED CUSTOMER
Courteous
3/16/2025
Matteo C. VERIFIED CUSTOMER
After my oil change, I noticed oil was under my 4Runner, under the oil filter. The oil filter is saturated with oil and it was present under the vehicle and on the lower grill. Enough to have this checked by the service team and to cause concern.
I also noticed the front differential is leaking and though this was inspected by the team and reported as no leaks on the report, there is a leak present (very noticeable). I will be calling on Monday to schedule a service appointment to address these issues/concerns.
Tanner and the team were great to talk to and made my experience pleasurable, aside from noticing these leaks and oil after my visit. Hoping to get this resolved on Monday.
3/16/2025
Steven C. VERIFIED CUSTOMER
Everybody seemed to do a good job.
3/15/2025
William F. VERIFIED CUSTOMER
Repeated mixups with final pricing and with schedules during the service stay.
3/15/2025
Irma A. VERIFIED CUSTOMER
Thank you
3/15/2025
Caroline L. VERIFIED CUSTOMER
Trevor was great.
3/15/2025
John O. VERIFIED CUSTOMER
You did a good job. I only hope that he could have remembered the magic button in the glove box that turns the open/ close control on the rear hatch door, but now we all know about it
3/15/2025
Gary L. VERIFIED CUSTOMER
Pleasant and professional. Quick response
3/15/2025
Ivan L. VERIFIED CUSTOMER
Alex did an excellent job. He went above and beyond to assist me. He was incredibly helpful and efficient.