Three hours from arrival to departure for a 10,000 mile serve when told it would be one hour to 90 minutes is unacceptable. We brought our other vehicle in for exactly the same service recently and were out in an hour or less. Some communication on status would have helped.
3/13/2025
Michael C. VERIFIED CUSTOMER
Everything fine and ready earlier than advised.
3/13/2025
Randal F. VERIFIED CUSTOMER
Tanner was great!
3/13/2025
Douglas W. VERIFIED CUSTOMER
You guys are always very professional.
3/13/2025
Colin F. VERIFIED CUSTOMER
Alex was great, no complaints. Give that man a raise!
3/12/2025
Ang S. VERIFIED CUSTOMER
Alex is friendly and professional. ????
3/12/2025
Elizabeth B. VERIFIED CUSTOMER
Excellent service and a great experience.
3/12/2025
Gerald H. VERIFIED CUSTOMER
Service took 2 hrs and 15 minutes. Service manager did NOT keep me updated. I only receive update when at 2 hours I asked of the status of my vehicle. He looked it up and said needed two air filters. Ather another 15 minutes I asked the status. He said that it was ready and parked out front. Very poor service!!
3/12/2025
Logan W. VERIFIED CUSTOMER
It took 3 hours from my scheduled appointment to when I got my car to rotate tires and patch where I had a nail in the tire. My wife and I both have a new 2024 tundra and a 2025 sequoia and I’ve been here for 3 or 4 services and the fastest has been 2 and a half hours. So it was not a one time occurrence that I could look past. So far every service takes this long.
3/12/2025
Amy P. VERIFIED CUSTOMER
The explanation of my service after the fact with my service technician, Bob Troutman was disappointing and rude. I was made to feel dumb with my questions and did not feel like I was made a priority when checking in/out but rather an inconvenience. I will be requesting to no longer work with this employee.
3/12/2025
Charles H. VERIFIED CUSTOMER
Good job
3/12/2025
Alexander K. VERIFIED CUSTOMER
Great work. Thank you
3/12/2025
Sharon N. VERIFIED CUSTOMER
Justin was so friendly and helpful. It’s always such a pleasure bringing our cars in for service!!
3/12/2025
Brandon C. VERIFIED CUSTOMER
**** was great and friendly. The work was done in the time frame I was expecting. Thank you to the tech that performed my recall also!
3/12/2025
Terry G. VERIFIED CUSTOMER
He did an excellent job. Very pleasant, very professional guy.
3/12/2025
Nicholas L. VERIFIED CUSTOMER
Bob is straight forward and honest. He’s the man. He keeps me coming back, every time.
3/12/2025
Becky B. VERIFIED CUSTOMER
Tanner is awesome, instant friend, thank you
3/12/2025
George V. VERIFIED CUSTOMER
Very professional and personable…
3/12/2025
Teresa B. VERIFIED CUSTOMER
Tanner was friendly, explained today was a new computer system and kept me apprised at each step as well as answering all my questions. He represents the reason I use Pedersen.