I wish to have received a text that my vehicle was in line and approximate time it could be inspected. Texted **** but had no response so I had to call the shop. I had switched from **** to Justin before due to better costumer service, but this was an emergency so I had to work with ****.
4/5/2025
Shara S. VERIFIED CUSTOMER
I had an appointment at 2 o’clock today. I was there at 1:45 at 2:45. My car still hadn’t been touched so I asked for my vehicle to be returned because I needed to get back to work. I had to take 1.5 away from work and didn’t get my oil changed. Frustrated.
4/5/2025
Kenneth M. VERIFIED CUSTOMER
Ken made the appointment a pleasant experience. Explained what would be done and in what time frame. He ask if I had any issues or concerns.
4/5/2025
Jodi S. VERIFIED CUSTOMER
Great dealership. Great service.
4/5/2025
Lesley B. VERIFIED CUSTOMER
Two of the repair items were not repaired. The rear hatch does not open and the handling issue still occurs.
4/5/2025
Charles C. VERIFIED CUSTOMER
My 2006 Prius is running great now. Really glad we decided to do the recommended extra services.
4/5/2025
David B. VERIFIED CUSTOMER
Great!!
4/5/2025
Elizabeth H. VERIFIED CUSTOMER
This was our first experience with Pedersen Toyota and to say we were pleasantly surprised doesn’t even fully describe how happy we with our experience. Everyone was so helpful and friendly.
4/4/2025
Breanna N. VERIFIED CUSTOMER
I didn’t receive additional communication about my car so I had to uber to the service center myself. I contacted the service center for help before they closed with no response. After finding an uber myself, I arrived at the dealership right as the service center closed, so the dealership employees had to look for my keys/car. My concern with the TPMS was also not addressed.
4/4/2025
Tom D. VERIFIED CUSTOMER
Over two hour wait time feels excessive. $45 more than Les Schwab for the same services. Bill was top notch but overall feels tough to feel great about.
4/4/2025
Janelle H. VERIFIED CUSTOMER
Excellent service
4/4/2025
Martha M. VERIFIED CUSTOMER
Bill is great service coordinator…hire more people like him!
4/4/2025
Kristi B. VERIFIED CUSTOMER
Although I was told it would take approximately 45 minutes it actually took 2 hours. But I’m just happy it got done.
4/4/2025
Bob E. VERIFIED CUSTOMER
I felt everyone treated me with courtesy and respect.
4/4/2025
Evelyn D. VERIFIED CUSTOMER
The tire was replaced sooner than was expected
I also was pleased to have help with transportation from and to Peterson's from myhome
4/4/2025
Merly P. VERIFIED CUSTOMER
Robert went over the service done. He was courteous and polite.
4/4/2025
Nicole D. VERIFIED CUSTOMER
Thank you! Kind and efficient.
4/4/2025
Toney W. VERIFIED CUSTOMER
Thank you,
Yes, I will fill out a survey when asked too.