Pedersen Toyota Auto Repair Service

Service went well. On time completed when it was scheduled. They did what I asked. Thanks

Yes I was completely satisfied with Justin

Please give me a call if you actually want to know. I had a bad experience with Pederson the last time I was in. The gal in the payment office (now reorganized out) told me a manager would call. They never connected with me. So this time I thought I’d give Pedersen’s another chance. Maybe something was just off kilter last time. But this time was the same. **** claims he did not get the voice messages I left for him, and he preferred texting. I really don’t think he understands why I even brought the car in. He never said anything that made me feel like he was even curious about the symptoms. He just kept repeating that I needed a new battery (and when did a 12v Prius battery get to be $270.00 ?? I’ve bought 2 in the past and thought $150 was highway robbery then!). He sent me a text with a video from the oil change guys which mentioned that they saw the battery was a little low, but ok, then told me that Tech didn’t really know what he was talking about. I also receive a text with about $3300 of work I needed including the new battery. I still don’t know what that was all about. I have been told by others that replacing the battery does not solve the problem I have of ithe car discharging 100% very suddenly when the car and interior lights are off. I will find another repair shop in town who will listen to me. Two experiences in a row where texting failed to create good communication has soured me to your high volume/ no personal service environment. I do Not trust Pedersen’s any more after almost 20 years of doing business over there. Makes me sad.

Great service!

I always enjoy working with Bob, he's great, and will continue using Pedersen as long as he's there.

Very polite.

Alex did a great job! I was so pleased with the service.

Thank you for great service. Justin was great to work with. Very knowledgeable and professional.

My truck was in for the cab rear light recall. I was greeted and taken care of by Justin and the truck was ready to go very quickly. No hassle, easy process from start to finish!

Tanner was extremely helpful, informative, and made everything very easy

They didn’t have the right part and Bob gave me a lot of difficulty getting my car back

Bill is always top notch

Professional

Magnanimous. Impeccable. Legendary. These are a few words I would use to describe Alex and the Pedersen Express Team. I absolutely will be back for future services.

The work still needs to be finished, but so far, i am happy with the service process and responses.

Great communication from Tanner about the status of my service. Also, Steve who greeted me was really friendly and helpful.

Personable and thorough with checking in and notifying of service

On my way home I got check engine and secondary collision braking system errors. Of course you were closed then. Also my car stallled out at a red light. None of this was happening when I drove in your bay at 4pm. I’m very upset and hope I can get it back to you to fix this. I’m researching if it’s even safe to drive.

Very good experience.

Communication was terrible When I called the manager Chris before my appointment to get a rental while my car is being worked on 5 times I might add and left messages for every single call he did not return any of my calls. They “found” a rental for me last minute.