The service was great
Mr Reed was efficient and quick
6/10/2025
Michele M. VERIFIED CUSTOMER
Excellent customer service!
6/10/2025
Julie I. VERIFIED CUSTOMER
Very efficient! Thank you.
6/10/2025
Daniel D. VERIFIED CUSTOMER
Thank you to Justin for truly checking my vehicle and saving me money! I thought I was due for a break change, but he gave me an honest inspection. Thank you to the Toyota team for your help today!
6/10/2025
Kyle K. VERIFIED CUSTOMER
I was very pleased with how quickly the service was performed on my vehicle in the past it would take 4 ot 5 hours for an oil change and tire rotation and today only took about an hour
6/10/2025
Sherry M. VERIFIED CUSTOMER
Excellent experience!
6/10/2025
Sue L. VERIFIED CUSTOMER
Very professional
6/10/2025
Jennifer D. VERIFIED CUSTOMER
I appreciate the videos of the service that was done.
6/9/2025
Walter B. VERIFIED CUSTOMER
There was a 30-minute delay between the “car ready” message & when it was delivered/received. Next time I will ask for a call.
6/8/2025
John R. VERIFIED CUSTOMER
VERY unhappy. My truck is now leaking oil on my new driveway and garage floor.
I want to be in your shop when the skid plate is removed to see where it is leaking from.
I need a phone call asap.
****-****-xxxx.
6/8/2025
Diane K. VERIFIED CUSTOMER
N/A
6/8/2025
Judy C. VERIFIED CUSTOMER
Ken is excellent!
6/8/2025
Eugene F. VERIFIED CUSTOMER
The service advisor I worked with was great. The salespeople I talked with as I walked the lot while my truck was being worked on were very helpful but not pushy which I appreciate. The one thing I didn’t like was the tech working on my 2003 Tundra marked down that the transmission was sealed when it isn’t annd didn’t check the level or condition of the fluid and that makes me question how thoroughly the inspection was.
6/8/2025
Brennen J. VERIFIED CUSTOMER
My oil change appointment was at 9:30. Dropped my truck off at 9:25. Told him no huge rush but my appointment is still at 9:30. Truck not done until 2:45, get there at 3. Took 15 minutes to get my truck and had to go to a different service advisor to pay. Will be the last time I do any business with Pedersen!
6/8/2025
Dianne M. VERIFIED CUSTOMER
The only drawback to the service experience yesterday was the very small and crowded waiting room with no open seats. Otherwise, the service itself was prompt and professional. The agent was friendly and professional as well. Thank you.
6/7/2025
Kevin H. VERIFIED CUSTOMER
Every time I come in for even something simple it takes at least 3 hours... What's the use of creating an appointment for a simple tire rotation or oil change when it's going to be 3-4 hours of my day?! Seriously, there is no way I'd ever come back if I had not prepaid the service package. I understand that diagnosis of problems and such can lead to unpredictable timing, that's fine. But you should have a good enough planning system that a 3:00 appointment for a routine oil change and tire rotation should not take any more than an hour at most - not 3 or 4. It's insane.
6/7/2025
Hob W. VERIFIED CUSTOMER
He was excellent!
6/7/2025
Phillip P. VERIFIED CUSTOMER
Bill explained the service items that needed to be addressed and took good care of us today. He was very helpful.