Thank you to Justin for truly checking my vehicle and saving me money! I thought I was due for a break change, but he gave me an honest inspection. Thank you to the Toyota team for your help today!
6/10/2025
Kyle K. VERIFIED CUSTOMER
I was very pleased with how quickly the service was performed on my vehicle in the past it would take 4 ot 5 hours for an oil change and tire rotation and today only took about an hour
6/10/2025
Sherry M. VERIFIED CUSTOMER
Excellent experience!
6/10/2025
Sue L. VERIFIED CUSTOMER
Very professional
6/10/2025
Jennifer D. VERIFIED CUSTOMER
I appreciate the videos of the service that was done.
6/9/2025
Walter B. VERIFIED CUSTOMER
There was a 30-minute delay between the “car ready” message & when it was delivered/received. Next time I will ask for a call.
6/8/2025
John R. VERIFIED CUSTOMER
VERY unhappy. My truck is now leaking oil on my new driveway and garage floor.
I want to be in your shop when the skid plate is removed to see where it is leaking from.
I need a phone call asap.
****-****-xxxx.
6/8/2025
Diane K. VERIFIED CUSTOMER
N/A
6/8/2025
Judy C. VERIFIED CUSTOMER
Ken is excellent!
6/8/2025
Eugene F. VERIFIED CUSTOMER
The service advisor I worked with was great. The salespeople I talked with as I walked the lot while my truck was being worked on were very helpful but not pushy which I appreciate. The one thing I didn’t like was the tech working on my 2003 Tundra marked down that the transmission was sealed when it isn’t annd didn’t check the level or condition of the fluid and that makes me question how thoroughly the inspection was.
6/8/2025
Brennen J. VERIFIED CUSTOMER
My oil change appointment was at 9:30. Dropped my truck off at 9:25. Told him no huge rush but my appointment is still at 9:30. Truck not done until 2:45, get there at 3. Took 15 minutes to get my truck and had to go to a different service advisor to pay. Will be the last time I do any business with Pedersen!
6/8/2025
Dianne M. VERIFIED CUSTOMER
The only drawback to the service experience yesterday was the very small and crowded waiting room with no open seats. Otherwise, the service itself was prompt and professional. The agent was friendly and professional as well. Thank you.
6/7/2025
Kevin H. VERIFIED CUSTOMER
Every time I come in for even something simple it takes at least 3 hours... What's the use of creating an appointment for a simple tire rotation or oil change when it's going to be 3-4 hours of my day?! Seriously, there is no way I'd ever come back if I had not prepaid the service package. I understand that diagnosis of problems and such can lead to unpredictable timing, that's fine. But you should have a good enough planning system that a 3:00 appointment for a routine oil change and tire rotation should not take any more than an hour at most - not 3 or 4. It's insane.
6/7/2025
Hob W. VERIFIED CUSTOMER
He was excellent!
6/7/2025
Phillip P. VERIFIED CUSTOMER
Bill explained the service items that needed to be addressed and took good care of us today. He was very helpful.
6/7/2025
Jannea B. VERIFIED CUSTOMER
20 out of 20 thank you!
6/7/2025
Ruth R. VERIFIED CUSTOMER
Surprised at the credit card fee of 3%. It would have been appreciated to have known this ahead of time. **** was very helpfull today and great to work with.
6/7/2025
Evelyn B. VERIFIED CUSTOMER
Much better this time.
6/7/2025
Kelly G. VERIFIED CUSTOMER
When I arrived, Trevor was on the phone. Another person let him know I was waiting. I waited and waited. The first person then said that he would check in my vehicle. He did and said he thought it would be about 2 hours, and Trevor would let me know if it was going to be longer. After 3 hours, with no communication at all from Trevor, I messaged him through your messaging system. No response. I texted the number sending the automated messages. No response. I called his desk phone and left a message. No response. At 3.5 hours I went out to his desk to see when my vehicle was going to be ready. Instead of apologizing for my wait or his lack of communication, he just said, well I just got it back. Not good enough. I was late for a meeting because of the slow service and lack of communication. The bags that my tires were put in also looked like they had been rolled around in the dirt. After unloading my tires into my garage, my hands were completely black. Why use bags at all if they’re going to be covered in dirt? I’m very dissatisfied with my entire experience.