Bill and the rest of the team do a phenomenal job I could not be happier with the service my vehicle receives. And will continue to see in the future
5/14/2025
Ruth D. VERIFIED CUSTOMER
When I ask if I needed an appointment because I had my oil changed not very long ago. They said on the phone no it’s time for it. So I made an appointment for an oil change. I knew I had a special program that I paid for. If they would have let me know that program expired the end of June.
I would have gone ahead and had them change the oil and the tire rotation would have been paid for as well. Just told my husband we don’t want to buy a vehicle from them again.
5/14/2025
Destiny L. VERIFIED CUSTOMER
Justin has helped me the last few times i’ve needed anything with my car. He is kind and reliable and I know I am going to consistently get good service from this Toyota dealership. I took my car to Stapp Toyota and I will literally never take it there again. I will only bring my car to Petersen from now on because I know they will take care of me and my car. Thank you!
5/14/2025
Michael O. VERIFIED CUSTOMER
Thank you for the awesome service.
5/14/2025
Jon F. VERIFIED CUSTOMER
You’re very organized
5/14/2025
Cass P. VERIFIED CUSTOMER
Tanner made things right today and I appreciated the extra effort to do so.
5/14/2025
Peggy M. VERIFIED CUSTOMER
Can always rely on Pedersen Toyota
to fix anything that goes wrong with my car.
Everyone is always nice.
5/13/2025
Hope W. VERIFIED CUSTOMER
Excellent customer service!
5/13/2025
William W. VERIFIED CUSTOMER
Excellent work. I especially liked the videos that were taken by the technician. Very informative. Keep it up!
5/13/2025
Linda R. VERIFIED CUSTOMER
Very professional and good communicator
5/13/2025
Mary E. VERIFIED CUSTOMER
Professional
5/13/2025
Debra B. VERIFIED CUSTOMER
Tanner makes it easy to drop my truck off and know it’s well cared for. He's great at his job.
5/13/2025
Duane B. VERIFIED CUSTOMER
The people were friendly, and, patient, even though we had a lot of questions. It was a very positive experience.
5/11/2025
Mary M. VERIFIED CUSTOMER
I love that Steve is the first person you meet when you pull in. He is a great guy! Also, Ken did a great job with our car. I truly appreciate that he explains what is going on, good and otherwise. Thanks Pederson’s!
5/11/2025
Lucas M. VERIFIED CUSTOMER
Took a very long time and was disappointed that there is no next service sticker on the windshield.
5/11/2025
Andreyna O. VERIFIED CUSTOMER
**** downs has really good customer service very knowledgeable, polite and professional
A amazing person set the bar high on how customer service should be
5/11/2025
Neal B. VERIFIED CUSTOMER
I don't like the new process for vehicle services.
5/10/2025
Ariel S. VERIFIED CUSTOMER
The service team was great. They were able to get my 4Runner sooner than the scheduled visit day and got everything done within a few days..
Thank you for the amazing work
5/10/2025
Chad F. VERIFIED CUSTOMER
As a person that’s worked in customer service for 30+years traveling the globe assuring world class service to all, I would say the team at Petersen Toyota is committed to providing these same core values.
Best Regards,
Chad
5/10/2025
Kevin C. VERIFIED CUSTOMER
I didn't feel like anything I wanted wanted for happened. In didn't pay anything real for your service, so I guess it was fine?
I wanted new windshield wipers and an update on my new car, but it seemed pretty time intense for nothing I wanted to get done. I guess the cabin filter was changed for free because the service i was prompted for was unavailable??
The entire thing felt really botched, from scheduling, to service, to results. Nothing felt like I was paying for a service, so I guess I'm not upset about not having to pay for the resulting interaction.
I'm very happy I didn't have to pay for my time spent skating midtown while my car was at the dealership. It was a nice time to ride my skateboard around a part of town I don't normally go to.