Alex took the time to explain all of the service my car needed. I had questions about what would be needed in the future. I was able to keep my schedule and was given a ride to a scheduled class. It made everything so easy!
I feel that Alex knows my RAV4. Future visits will be scheduled with him and the team. All were very helpful today. Thank you!
6/12/2025
Alex C. VERIFIED CUSTOMER
**** was great!
6/12/2025
Danielle B. VERIFIED CUSTOMER
Thank you. I enjoyed working with Alex.
6/12/2025
Edward M. VERIFIED CUSTOMER
Ken was great really helped me out. He got us in quickly and had great customer service
6/12/2025
Nicole W. VERIFIED CUSTOMER
Fast, efficient and friendly!
6/12/2025
Roger H. VERIFIED CUSTOMER
Took 1hr and 45 minutes for an EXPRESS oil change by appointment for $90+ $ and your profit inspections all was come up to $1000 recommendations
6/12/2025
Sharon S. VERIFIED CUSTOMER
Ken was very friendly and professional. He kept us updated and did everything in a timely manner. Thank you Ken.
6/12/2025
Jessica E. VERIFIED CUSTOMER
Not happy that a little plastic cover for my side view mirror takes $550 to replace the whole damn mirror
6/12/2025
David B. VERIFIED CUSTOMER
Bob was great. I have no issues with his service at all. I do, however, have several issues with the way the service department is managed. The first being the way the service advisors computers are set up. We walked in, and there was no one at the first podium. We stood there for several minutes while all the service advisors were at their computers, but couldn’t see us so we went unnoticed. Finally someone saw us and came over.
When I went to pick my car up, I was ONLY allowed to talk to Bob. Even though there were several advisors, and all I needed was to pick up my key, I was told I had to stand in line at Bob’s desk until he served 3 other people. Why on earth would I need to discuss this only with Bob? Even if there was something I would need to discuss with someone, why can’t the other advisors tell me what the notes say?
After waiting for several minutes I asked someone if there was anyone else I could speak to. He took me to another advisor who seemed like he couldn’t be bothered to help me. So I said “I’ll just grab my key myself then” then suddenly he had time to help me.
Stop wasting people’s time with arbitrary rules. Overall I’m incredibly unsatisfied with my experience.
6/11/2025
Robert B. VERIFIED CUSTOMER
Tanner was very courteous and kind and they did an excellent job changing my oil
6/11/2025
Lynn M. VERIFIED CUSTOMER
Very satisfied
6/11/2025
Camille S. VERIFIED CUSTOMER
Time to get a newer car in about two years. Still in love w/ my FJ….clearly.
6/11/2025
Cynthia S. VERIFIED CUSTOMER
I strongly object to the 3 % credit card fee that you are charging. I expect that you can find a solution that doesn’t impact your customers
6/11/2025
Kenneth B. VERIFIED CUSTOMER
Bill did a good job.
6/11/2025
Ellen B. VERIFIED CUSTOMER
Justin did a real good job with keeping up on the progress of my car.
6/11/2025
Rickey F. VERIFIED CUSTOMER
Ken was great. Very courteous and professional. He answered all of my questions and held up the Pedersen reputation for excellence. Thank you Ken!
6/11/2025
John L. VERIFIED CUSTOMER
Everything was fine except they forgot to check the tires rotated box - which is what the vehicle was brought in for. After rechecking, they said the tires were rotated and the box was missed being marked. I have to trust that the rotation was done.
6/11/2025
Tiffany H. VERIFIED CUSTOMER
Multiple times in the shop for the same problem very frustrated. Buying our certified new hylander was a great experience, but a month later nothing but disappointment trying to get it fixed :(
6/11/2025
Scott A. VERIFIED CUSTOMER
Pedersen is aware of our dissatisfaction. They had our vehicle for over two months with a part supposedly on back order. When I showed them where to order it instead, they finally did, and then tried to say it still would not show up. When it did show up, we finally got the car back. It is not the first issue with Pedersen and with this car. Three new cars purchased there. Loyally serviced all 4 of our Toyotas there. Multiple people we have referred to them from Estes. Plans to buy a Sequoia next year. We are not “complainers,” but enough is enough. While this car was still sitting in limbo it made it easy to make the decision to buy our other daughter a Forester instead of another RAV4, and to buy it anywhere but Pedersen. And now we will look for somewhere that wants the business of servicing our 3 Toyotas and selling us a new Sequoia next year that they will take care of us at an acceptable level. If that is no longer something we can find at another Toyota dealership, we will no longer be Toyota customers either. We have been loyal Pedersen and loyal Toyota clients since 2018–you had to work really hard to lose that loyalty, but here we are.