Justin is a great service guy. He explained everything to me and took time for me. Thankful for his knowledge and kindness.
5/10/2025
Kay T. VERIFIED CUSTOMER
Ken was very courteous, professional, informative and that made my experience at Pedersons very positive.
5/10/2025
Lilly C. VERIFIED CUSTOMER
Wait time was not fully communicated through the course of the service
5/10/2025
John T. VERIFIED CUSTOMER
I was charged for service I did not ask for. I may not ever return to this dealer ever again.
JT
5/10/2025
Jerry L. VERIFIED CUSTOMER
Mr Page and mechanic staff did a great job repairing my car and not only fixed a brake problem but fixed another issue I was not aware of. They did all the repairs quickly answering all my questions. I am very impressed.
5/10/2025
Brianna R. VERIFIED CUSTOMER
Please call me to discuss. ****-****-xxxx.
5/10/2025
Debbie E. VERIFIED CUSTOMER
The service department was outstanding. I bought my Toyota from colonial Toyota and Milford Connecticut. The salesman. Dave is the reason I went back because Toyota doesn’t hire anything but the best and I fell in love with the Toyota and I feel the same way just that one time coming Today. Toyota doesn’t hire anything except the best in the service department was out
5/10/2025
Kenneth M. VERIFIED CUSTOMER
Alex was great! I would recommend him to anyone. Maybe one of the most friendly service people you have.
5/9/2025
Leo C. VERIFIED CUSTOMER
During the visit,I received a video of my Sienna being evaluated. The mechanic stated that oil had leaked from somewhere. He suggested that it might not have been cleaned up properly during the previous oil change. Since I have only had maintenance performed at Pedersen Toyota, it does raise a concern about the quality of the work being performed. I do however really appreciate my advisor Ken Siel and the friendliness of everyone I came in contact with.
5/9/2025
Timothy J. VERIFIED CUSTOMER
We arrived on time at 8:45am 5/8/25 but waited till after 5 pm for completion of radiator core R&R plus engine air filter R&R. We were never texted, and the two texts we sent inquiring about progress were not answered. No loaner car was available ... we explained we had left our dog indoors and needed to tend to her by late afternoon. We understand that our service associate had a doctor's appointment and was absent, but we learned that late only after asking in person. We assume, since the radiator core was 14 years old, it's replacement rather than repair was advisable, but we were never consulted nor told its condition. It was an $800 job, so we feel we should have been notified of the decision to replace it.
5/9/2025
James B. VERIFIED CUSTOMER
He told me 2 hours, I came 4 hours later, then I had to wait another 90 min. Could have texted me? Anyway, car service was fine as always.
5/9/2025
Elizabeth B. VERIFIED CUSTOMER
Bill was an excellent service advisor. However, as usual, there was no one there to great customers when they arrived and let th Er m know they were welcome. And the computer system Screwed up my appointment, by moving it a day.
5/9/2025
Richard B. VERIFIED CUSTOMER
Alex was fine. I was from Illinois and wanted a quick oil change. To avoid waiting I called in advance to get an appointment and was disappointed to learn that it would be 2 hours after my appointment before my vehicle would be finished.
5/9/2025
Makaela S. VERIFIED CUSTOMER
Bill was a ****. Call me. ****-****-xxxx
5/9/2025
Mallorie O. VERIFIED CUSTOMER
I was shocked to find out used cars are not properly serviced before sale....my nephew will do the suggested flushes and work
5/9/2025
Richard Y. VERIFIED CUSTOMER
Long wait for little service
5/9/2025
Jane J. VERIFIED CUSTOMER
Customer service was great, very friendly but the facility is sadly lacking. I come from Palatine , Illinois recently and their facility is state of the art. Quite a surprise to see yours
5/9/2025
Katherine M. VERIFIED CUSTOMER
I had my car there at 720 am my car was not even started till 4 pm I told y’all this morning it’s riding rough I wanted it looked at …I was asked to leave my car overnight and I have to many things going on to do that….i was very disappointed that it could not be done … I’m debating on bringing it back up there or use someone else
5/9/2025
Jan F. VERIFIED CUSTOMER
Bill got the job done but I didn’t find him particularly personable. Nothing terrible, but I’m just sayin’.