Surprised at the credit card fee of 3%. It would have been appreciated to have known this ahead of time. **** was very helpfull today and great to work with.
6/7/2025
Evelyn B. VERIFIED CUSTOMER
Much better this time.
6/7/2025
Kelly G. VERIFIED CUSTOMER
When I arrived, Trevor was on the phone. Another person let him know I was waiting. I waited and waited. The first person then said that he would check in my vehicle. He did and said he thought it would be about 2 hours, and Trevor would let me know if it was going to be longer. After 3 hours, with no communication at all from Trevor, I messaged him through your messaging system. No response. I texted the number sending the automated messages. No response. I called his desk phone and left a message. No response. At 3.5 hours I went out to his desk to see when my vehicle was going to be ready. Instead of apologizing for my wait or his lack of communication, he just said, well I just got it back. Not good enough. I was late for a meeting because of the slow service and lack of communication. The bags that my tires were put in also looked like they had been rolled around in the dirt. After unloading my tires into my garage, my hands were completely black. Why use bags at all if they’re going to be covered in dirt? I’m very dissatisfied with my entire experience.
6/7/2025
Rick B. VERIFIED CUSTOMER
Trevor was helpful
6/7/2025
Jeanne K. VERIFIED CUSTOMER
Alex was awesome
6/7/2025
Paul M. VERIFIED CUSTOMER
Good stuff!
6/7/2025
Carolyn P. VERIFIED CUSTOMER
It would have been nice to have the servicing of the car in one day.
6/7/2025
Patricia S. VERIFIED CUSTOMER
The video of the inspection is awsome. Wish that was started years ago.
6/6/2025
Jordan Y. VERIFIED CUSTOMER
Tanner and the older gentleman who greeted me on my arrival were attentive, kind, and my service was quick and felt efficient.
6/6/2025
Sofia M. VERIFIED CUSTOMER
Okay
6/6/2025
Jimmy M. VERIFIED CUSTOMER
Great service!
6/6/2025
Cathy J. VERIFIED CUSTOMER
I am always treated well at Pedersen Toyota. Tanner was thorough, considerate, informative and very capable as he dealt with me and my appointment. Thank you!
6/6/2025
Rachel B. VERIFIED CUSTOMER
Bob my service rep was great! However, I will not be back, you have lost my patronage! I have been a client for many many years and have spent hundreds and hundreds of dollars every year without fail, but I will no longer be a customer.
For you to start charging us 3% on our credit card payment is absolutely absurd!!!! That is part of the cost of doing business, and as a huge corporation, that is part of your overhead. I will take my business elsewhere to a place that is not run by greedy management. If you were a small business, instead of a huge corporation, perhaps I could understand, good luck staying in business, I know a lot of other people who feel the same way!
6/6/2025
Joseph R. VERIFIED CUSTOMER
My only concern is this: the last time I got service, the paperwork was explicit and clear regarding the oil that went in. Not this time. Why???
6/6/2025
Bryan H. VERIFIED CUSTOMER
**** was great
6/6/2025
Bonnie B. VERIFIED CUSTOMER
I've bought 4 Ravs from Pedersen.. I wouldn't keep coming back, n sending others there if I wasn't very satisfied. Thank you ????
6/6/2025
Amy C. VERIFIED CUSTOMER
It’s always great when I have my car serviced at Pedersen. Alex was great with keeping me informed about my car. I’ll be back on Monday for my brakes.
6/6/2025
Vera C. VERIFIED CUSTOMER
As always my visit to the service department was a good experience. Tanner informed me of everything I needed to know, and was very pleasant and respectful.
6/6/2025
Michael W. VERIFIED CUSTOMER
Asset got me in quickly and the job was done well
6/5/2025
Gina F. VERIFIED CUSTOMER
I love my Prius and have always been satisfied with the service at the local Toyota dealership.