JM Lexus Auto Repair Service

Excellent service as always!!

Thank you

Brought vehicle in for oil change and was told vehicle would be ready in 2 hours. I chose to wait (thinking it would be 2 hours) and 4.5 hours later, Luis brings my vehicle around and asks if I’d had any issues with my driver door. I say “no” and he proceeds to tell me (as he’s handing me my keys) that the driver door is not opening from the inside and then proceeds to accuse me of bringing it there like that. He was beyond rude & abrasive. I told him your cameras would show me arriving and getting out of the vehicle FROM THE INSIDE and STILL, he only wanted to argue. This continued on for at least 5 minutes until I chose to walk away because it wasn’t going anywhere and he clearly was not interested in helping me. I told him that he was not handing my $150,000 vehicle back to me in worse condition than I brought it in. Reggie Leo (who is AMAZING every single time I see or speak with him) was gracious enough to let me vent to him throughout the situation and was able to direct me to Matt, the Service Manager. Matt (Service Manager) got me into a loaner and said he would be in contact regarding my vehicle and whatever repair it now needed. I called and texted for 2 days to see if there was any update and it wasn’t until I left a voicemail for him mentioning leaving a negative google review that I received a callback from him. Honestly, if it wasn’t for me always having such an amazing experience with Reggie, I would have left that google review but I didn’t want that negativity impacting Reggie in any way.

Very good

Hedrick is always great. He’s the only one iI trust my car with.

Thanks to Luis and team for a job well done !!

He was marvelous!!!

I was completely satisfied with the level of service that was provided by Chauncey Levy. Every time I go to JM Lexus, it’s always been a professional and positive experience. Chauncey is always there to help anytime I need questions answered or just a good laugh! Chauncey is the best! I highly recommend him!

I took the vehicle to get checked at a tire store right after the inspection and the car DOES have the run flat tires! That misinformation, given to my by 2 people had me spinning all afternoon

Adrian was highly professional a client centric. He was transparent and responsive to our timing needs

Yes.

Excellent service. She was the best. Very thoughtful.

Wendy was amazing. Now I have a go to person for service.

Excellent service.

Maico provided great service and was very friendly. Highly recommend!

Joe is loyal, honest, and trustworthy He's the Best‼️

Keep the good work.

Joe, is the BEST! That’s my guy!

Juana was excellent. He was very timely had my vehicle serviced very quickly

Once again amazing experience!