Felt rushed and didn’t fully give me confidence. Saw a major repair estimate, Chauncey did not bring it up until I did, and his description of the issue was convoluted and he shrugged it off. Even when signing documents, the price was never fully made clear, although there were no surprises or fees outside of what was agreed. Whole process felt rushed and didn’t have the expected touch of customer service expected from a JM Family associate. Otherwise, everything else was done well with have no additional complaints.
5/25/2026
Evangeline G. VERIFIED CUSTOMER
the tail gate sensor was under warranty and was replaced .
The tech noted the front tire had a nail in the mount . Can not be repaired
and has to be replaced . My NX 250 has 1200 miles .
Was not expecting that since I did not get any alarm.
also, changing one tire was not included in the summer service sale.
I felt I deserve at least $ 25 discount.
My service maintenance schedule is in June Or 1349 miles .
5/25/2026
John G. VERIFIED CUSTOMER
Yes he did a great job !
5/25/2026
Andrea H. VERIFIED CUSTOMER
I’ve been having problems with my Lexus app and told tech support was to help me but never did. Also wanted someone to see if plastic strips on doors can be removed. That wasn’t acknowledged
5/25/2026
Bradley H. VERIFIED CUSTOMER
John Nahar is great...very responsive and helpful when we bring g our car in
5/25/2026
Bradley H. VERIFIED CUSTOMER
John N. Is great.
5/25/2026
Elizabeth S. VERIFIED CUSTOMER
Daniel was extremely engaging thorough and professional. He has been the best associate I have worked with at JM Lexus and will be requesting to work with him again.
Thank you so much Daniel
5/24/2026
Stephen N. VERIFIED CUSTOMER
Delilah was amazing once again! Very attentive, moved me through the process quickly and adequately addressed some questions that I had about the vehicle. It’s been a real pleasure worrying with her and the entire Service Team ant JM Lexus
5/24/2026
Suzette H. VERIFIED CUSTOMER
Great customer service..from introduction, update on progress, issues of concern, resolutions options completion
5/24/2026
Dione M. VERIFIED CUSTOMER
Xavier Allen is awesome. Excellent worker, very mindful of his customers satisfaction. He is very knowledgeable and gives honest advise about your vehicle. He is well deserving of a great compensation from Lexus.
5/23/2026
Toks K. VERIFIED CUSTOMER
Thank you
5/23/2026
Audrey S. VERIFIED CUSTOMER
Xavier made everything go smooth,and kept me updated on cost and everything going on .
5/23/2026
Elvita P. VERIFIED CUSTOMER
John Nahar is amazing. I'm never disappointed with John. He's always welcoming, makes me feel at home and funny. Thank you John for all you do.
5/23/2026
Dayna M. VERIFIED CUSTOMER
Shedrick customer service is great he goes above and beyond ????
5/23/2026
Marrilyn R. VERIFIED CUSTOMER
Joseph was wonderful he explained everything and called me as soon as my car was ready.
5/23/2026
Jose A. VERIFIED CUSTOMER
Categorically focused on his work, he provided me with magnificent assistance, demonstrating his expertise. I will undoubtedly return whenever I have another problem with my car.
5/23/2026
Jennifer M. VERIFIED CUSTOMER
No worries
5/23/2026
Nick E. VERIFIED CUSTOMER
MJ was awesome at making things go smoothly while being informative and genuinely kind.