I have a prepaid service plan thru the Mazda dealership that I purchased the vehicle from. It was recommended that I cancel it and purchase Lexus’s plan. I would like to keep the one I have in place and ask that moving forward, the service rep call for information on what my plan covers please. I have the phone number. I don’t think this is too much to ask but it was apparent that the service rep did not want to be bothered (maybe, maybe not)…?
5/15/2026
Margaret S. VERIFIED CUSTOMER
Mr. Williams e as very professional but also very nice. He made sure I understood and was ok with everything. I appreciated that very much.
5/15/2026
Michael H. VERIFIED CUSTOMER
Sheldrick has been my service advisor for a long time. He is great to work with and provides excellent customer service. I’m very grateful to work with him.
5/15/2026
Samantha L. VERIFIED CUSTOMER
Blessed to have John as my service advisor.
10/10- highly recommend. It's a pleasure having him take care of both me and my IS 500.
5/15/2026
Rodrigo R. VERIFIED CUSTOMER
This is my first Lexus...my first experience with JM nad i have to say that now I understand why people own them. The dealership experience was on another level. Being a Toyota customer from across the street i feel like this is on a different level. Thank you for making my purchase completely wonderful.
5/15/2026
Marc A. VERIFIED CUSTOMER
John was great!
5/15/2026
Joel R. VERIFIED CUSTOMER
Very competent, professional, knowledgeable
And a great personality..he's a definite asset to JM LEXUS..
5/15/2026
Martha L. VERIFIED CUSTOMER
Juan was professional and true to his word. Answered all my questions.
5/15/2026
Claudia J. VERIFIED CUSTOMER
Shed Rick was amazing super personable and made me feel very confident with the work on my car
As always I travel from Brickell Miami to JM Lexus
Thank you
Claudia J
5/14/2026
Cheryl B. VERIFIED CUSTOMER
Omar was quick, efficient & explained everything to me… since Carlos Nunez has been out this was a wonderful experience for me .. after 26 years there at JM.
Thank you again Omar, you are great!
5/14/2026
Nazima B. VERIFIED CUSTOMER
Will do thanks again for competative prices
5/14/2026
Michael P. VERIFIED CUSTOMER
Excellent service by Adrian Todd Thank you.
5/14/2026
Broroniae B. VERIFIED CUSTOMER
Chauncey was very professional, informative, and made my visit feel welcoming and comfortable.
5/14/2026
Anthony M. VERIFIED CUSTOMER
Always a pleasure with Wendy! Glad she’s my service writer!
5/14/2026
Maria A. VERIFIED CUSTOMER
Thank you Sam for contributing with your constant communication over the phone with me letting me know the status of my vehicle. Thank you for maintaing the lexus companie with the excellent servise that has been given. Mrs. Abenoza.
5/14/2026
Peter K. VERIFIED CUSTOMER
Great service
5/14/2026
Elaine S. VERIFIED CUSTOMER
Attentive, friendly service!
5/14/2026
Marc B. VERIFIED CUSTOMER
Louis was terrific, Excellent service on time.
5/14/2026
Michael L. VERIFIED CUSTOMER
Shedrick is a total professional and absolutely excellent to work with.