JM Lexus Auto Repair Service

Adrian Todd was very helpful with the servicing of my vehicle. Respectful, courteous, friendly, and professional. He did the best he could to accommodate my needs and was consistent every step of the way. I also appreciate the technician very much (I believe his name was Mike)- professional, knowledgeable, accommodating, helpful and insightful. Both of these men made my experience pleasant and wanting to return to these two specifically for my next visit. Thanks again, gentlemen! Looking forward to the next one.

Good job thank you

I have been with JM for 23+ years and never disappointed. I have been with Carlos but under the circumstances I am now working my with Adrian and I am very happy and appreciative of his expertise and his kindness and respect. Very happy

Adrian is always professional, courteous, and prompt to address all of my questions and concerns aboout my vehicle maintenance.

This is my 7th Lexus. Always totally satisfied with Lexus and JM,

I recently brought my 2021 Lexus NX300 to JM Lexus for an oil change, tire rotation, and a multi-point inspection. Unfortunately, my experience with the service department did not meet the level of customer service I expect from a Lexus dealership. From the beginning of my appointment, my service advisor was not very welcoming and came across as rude, leaving a poor first impression. After the inspection, I received a text message with an estimate totaling nearly $2,500 before anyone had taken the time to explain the technician’s findings or discuss my options. Like most customers, I immediately looked at the total and experienced sticker shock. I declined all of the recommended repairs. The service advisor called me afterward, but by then I had already rejected the estimate. When I told him I had declined everything, the conversation ended with, “Okay, just the regular maintenance.” There was no attempt at that point to explain which repairs were urgent, which could wait, or that I could choose to approve only certain items. It wasn’t until I picked up my vehicle and paid nearly $200 for the oil change and tire rotation that the service advisor finally explained that I could have approved individual repairs instead of the entire estimate. Had that conversation taken place before the estimate was sent—or even during the phone call after I received it—I very likely would have approved the front brake repair because it’s an important safety item. I also expected that a basic maintenance service at a Lexus dealership would include checking and topping off fluids if needed. Instead, I was presented with a separate recommendation for a coolant service without much explanation, which added to the confusion. I understand that repairs can be expensive, and I don’t expect dealership prices to be low. What I do expect is professional communication and guidance so I can make informed decisions. Better communication would have resulted in a much better experience—and likely more repair work being approved.

Omar is exceptional. Always go above and beyond to ensure his customers are happy. He is very accommodating, very knowledgeable and is always making suggestions and provide solutions to solve problems. Kudos to Mr. Omar.

Love JM Lexus. By providing me with a loaner while my 2011 Lexus was being repaired… I knew I needed a new Lexus . Love the customer service and attention to detail.

Was told my car would take a bout one and a half hour to repair. After three hours L l went downstairs waited about 15 minutes. Went to a person. And then was given my car If l dud not go downstairs. I could have waited longer. Was very unhappy the way l was. Treated

You might want to think about welcoming and thanking long term customers at service time. I have been a customer of jm for over 25 years would have been nice to be acknowledged

Daniel was very kind, and helpful. The service was quick, before I knew it, it was all finished! Thank you!

Peter was amazing. Extremely helpful, clear & made the visit seamless.

John Nahar is an excellent service technician and I would highly recommend him and the Lexus Service Center.

The concern was taken seriously and was throughly resolved. Adrian set up the process for a loaner so I wouldn't have to wait in the lounge not knowing how long the wait may be. I appreciated the courtesy because it ended up taking a couple of days for the a/c to be functioning properly.

Adrian Todd is an excellent service advisor. Thank you!

Wendy was great

joe was very helpful and provided great service

Daniel did a great job!

Diego is kind, welcoming, courteous, and proficient. Thank you.

Nice people and professional with good service