JM Lexus Auto Repair Service

It took almost 22 minutes to get in the door to see my service advisor. Once I saw Mike Williams he handled my 5000 mile service quite well and got my car in and out in an hour and a half and he was very pleasant to deal with

Very helpful & knowledgeable.

Something bad is going on at JM Lexus in Margate. The level of service was terrible. I had an appointment I had to wait. I was being ignored and I had to proactively go to the service agent to help. He did fast track, but there’s no excuse. JM Lexus used to be top notch frankly I don’t think I’ll come back and we’ve purchased over 20 cars there so we will go elsewhere to purchase our cars as well as having the service you need to fix this!

Mr Juan is amazing!! Thanks so much

Wendy was great ????

Omar is a wonderful,friendly and polite person. He's very helpful and answers all my questions to my satisfaction. I enjoy working with him.

I’ve been using JM Lexus for my service needs for a while now but my usual advisor is out and although I had one brief interaction with Wendy I requested her. She delivered and she gets the job done and I feel as though I can trust her with what she says. I think Wendy is an absolute value and asset to the team and I am glad this experience with her this time around verified my brief initial interaction with he. Hard worker and she is dedicated to her craft. Thanks JM Lexus, I had a good experience.

It was a great experience

Had an 8:00 appointment, but only saw a service rep when I requested to see someone at 8:25.

Daniel is the best!!!!

Thank you Joe was great

As always, excellent service and support, from reception communication from technician specialist, to the checkout! A+!!!!!

Thanks!

Processional speaking they did an excellent work. Only one thing surprised me : I asked a printout of the inspection done at Palm Beach dealership and the answer I got: “…no..we can’t do that. Yo have to go to the dealership having done that inspection “ I believe and consider that you are on same network. Anyway all together was good Thanks

He is very informative and has great mannerisms.

Joe was great to deal with, very nice and thorough

Joe provided Five Stars World Class Customer Service! He is personable, professional, and knowledgeable regarding Lexus vehicles!

Very thorough.

When I first got to Lexus Ryan told me I will need new tires. I have about 10,000 miles on my car, keep it garaged and hardly drive this car at all. In any case I came in for an oil change and tire rotation because I purchased a plan with 8 services for this. Last time I came in was 400 miles ago but the sticker for the oil change said I was due. While waiting the mechanic sent a video recommending about 150 dollars worth of air filters. At that point I went to Ryan and said please don’t do the oil change or rotation. I’ll take my car and come back at a later date. Ryan said ok. When the car was ready Ryan had me sign a paper saying they did the tire rotation (after I told him not to) and it said I used coupon. I asked him how many oil changes do I have left. He said sitting in front of his computer that he does not know that he did not do a deep dive. I said can you please do a deep dive? Because I did not want to waste an oil change. He then looked it up and said 5 were used. This did not seem correct. The service today did in fact take away an oil change from my plan. This experience was very frustrating. I want to point out that no matter how many times I told Ryan I would prefer an oil change he was not listening to me and insisted I get a tire rotation. Again, 400 miles ago I had a tire rotation. However, the oil sitting in the car would have made a least somewhat more sense to me. I just would have liked if Ryan would have listened more. However I did call and spoke with the service manager Karen Reiner who was extremely professional. She listened to everything I went through with Ryan and put the oil changes back on the account. While the experience was frustrating with Ryan, Karen was amazing.

Xavier was excellent. The check in took longer than anticipated. And the crew didn't do everything he asked for. I didn't want to wait an additional 10 minutes to have them finish what was supposed to be done.