Joseph provided such a top tier customer service today and it must be recognized. He pulled out our chairs to sit. He spoke to us in such a professional manner. I have never had this type of customer service experience coming to JM. I truly loved my experience today.
2/7/2026
Robert P. VERIFIED CUSTOMER
Sam’s the best. Very friendly and informative
2/7/2026
Benjamin R. VERIFIED CUSTOMER
Sam was great. Was on top of everything and helped me get in and out of there quickly. Highly recommend him and hope the next time I come in he’s able to be the point person for my service.
2/7/2026
Sean M. VERIFIED CUSTOMER
Brought my car in and had a list of 5 things for Leo to look at, diagnose, and price. Four days later, I called to check on status and was told that there was a backlog and no one had seen the car yet. Almost a week later, car made it to a technician...but I had to call to get status, rather than having my advisor proactively calling me.
Agreed on cost for work to be done via text message and was also told that several of the items had already been taken care of and were not really issues.
After several days, called for status to learn that the car was ready. Picked up, paid for services, left the lot.
4 of 5 items on my list were not fixed and are still issues. Since that time, I have left several messages to have a Service Manager call me back to discuss the issues so that I could get things resolved. There has been no word after several weeks.
The VIP sticker on the inside of my driver door means nothing anymore. I guess this is what customer service looks like now. A JM company needs to do better.
2/6/2026
William S. VERIFIED CUSTOMER
Was very professional. Was very knowledgeable. Was very surprised to see that I was greeted at my appointment time. Enjoyed coffee and snack upstairs in the waiting room. Was surprised to see a putting green up there which I was able to kill a little bit of time. very impressed with the updates and progress as my car was being serviced.
2/6/2026
Jerry H. VERIFIED CUSTOMER
Joe and J&M exceeds the standards for service. This visit was no exception in providing customer friendly access to information regarding tangible service issues with video and other measures. Joe explains the information easily, answers questions and is open to inquiries from customers. It’s obvious he has excellent command of the informations and makes it easy to digest.
2/6/2026
Juvenson J. VERIFIED CUSTOMER
Great professional man always taking care of me and making sure I’m out in a timely manner
2/6/2026
Irma F. VERIFIED CUSTOMER
Very satisfied
2/6/2026
Marisol I. VERIFIED CUSTOMER
Excellent service
2/6/2026
Barbara B. VERIFIED CUSTOMER
Luis was great help. Very professional. Everything was great.
2/6/2026
Wendy M. VERIFIED CUSTOMER
Ryan does an amazing job & communicates often & clearly.
Everything always seems to go smoothly when he
handles my car needs. I am grateful for his hard work
work & friendly demeanor !
2/6/2026
Howard G. VERIFIED CUSTOMER
John was very helpful and professional
2/6/2026
Gustavo R. VERIFIED CUSTOMER
Leo is very professional and extremely knowledgeable . Very happy with Leo.
Thanks
2/6/2026
Anji D. VERIFIED CUSTOMER
Thanks Shedrick, appreciate the excellent service
2/6/2026
Daisy V. VERIFIED CUSTOMER
As long as I am being the service by Ryan I can count on excellent service he's the reason why I come to jam Lexus. Nothing beats someone you trust Ryan is the best agent.
2/6/2026
Sonia B. VERIFIED CUSTOMER
Leo was kind, attentive, punctual . Good service !!
2/6/2026
Trevor H. VERIFIED CUSTOMER
Ryan is great to work with and I can trust him with my car
2/6/2026
Lakay W. VERIFIED CUSTOMER
Very efficient and timely. Thank you for making my second trip to your dealership, much more pleasant than the 1st one, where I wasn’t even acknowledged as I walked through the establishment.
2/6/2026
Francis R. VERIFIED CUSTOMER
Wendy Fermin was great explaining what was being done. Work was completed in the time frame.
2/5/2026
Marlene C. VERIFIED CUSTOMER
Our service representative Joe Storozynsky did a wonderful job with our car. He is extremely knowledgeable, courteous and helpful. We are very pleased with the service and care of our Lexus. From beginning to the end it was a great experience with a competent and caring staff.