I received an estimate for flushing break fluids, air filter and battery. I declined everything except the air filter. When it was completed Xavier gave me the document to sign and never mentioned the battery had been changed under warranty. On the paperwork it said I had said the car was not starting. I never said this my car had no issues related to battery. When I asked he said it was for warranty. Not once did he say it was replaced. But if not for my husband that is in the same industry I would have left there thinking I needed a battery. After he spoke with my husband he finally said the battery has been changed under warranty. I feel like I was given an estimate and if I had approved I would have been charged over $200 for something that was covered under warranty. I found this whole experience as Xavier and Lexus making up stuff to charge warranty and customers who don’t know better. Highly disappointing experience.
3/18/2026
Cynthia B. VERIFIED CUSTOMER
Maico goes above and beyond to assure that all requests, questions and services are met.
3/18/2026
Howard S. VERIFIED CUSTOMER
Quick and effifient
3/18/2026
Norman R. VERIFIED CUSTOMER
Great
3/18/2026
Velma C. VERIFIED CUSTOMER
I am very grateful to have Xavier as my service rep. Xavier always provide excellent customer service to all his customers.He is an asset to company.
3/18/2026
Andrea S. VERIFIED CUSTOMER
Great service, Chauncey is very professional. I would highly recommend her s service
3/17/2026
Patricia M. VERIFIED CUSTOMER
It was very confusing finding out what the problem was. Also, the price was including brake service, which we did not want. Not realizing it was included until we got home.
3/17/2026
Natividade I. VERIFIED CUSTOMER
I really love Lexus and wouldn't exchange the excellent customer service I receive there for that of any other dealership.
3/17/2026
Blaine G. VERIFIED CUSTOMER
I thought I was getting 2 new tires because of nails but they are the same tires, not new.
3/17/2026
Carlos C. VERIFIED CUSTOMER
Excelente atención de párate de Wendy fermin
3/17/2026
Deborah D. VERIFIED CUSTOMER
Omar did a great job working with our warranty company and helping us with items that were not covered on a major repair.
3/17/2026
Wellington P. VERIFIED CUSTOMER
Excellent customer service provided by Daniel Whittindham
3/17/2026
Jesse R. VERIFIED CUSTOMER
Wendy gave amazing customer service.
3/17/2026
Cheree G. VERIFIED CUSTOMER
Shedrick is the best! He ensures that everything is timely and that I receive the best service each and every time i come in.
3/16/2026
Anthony M. VERIFIED CUSTOMER
I don’t like how the video report didn’t match the immediate actions that should be taken. I questioned John about one of them and he said it should be done at 40,000 miles. I told him nobody ever gave me that action to take. I looked that up online and it says 100,000 miles. I then found the manual and it says 120,000 miles. Nothing from my car indicated I needed this. It feels like he tried to sell me something just to charge me more. I dint appreciate that and never want to deal with him again. If people are going to upsell me on things I don’t need, I’ll take my business elsewhere.
3/16/2026
Karen B. VERIFIED CUSTOMER
Wait time and service were impeccable.
3/16/2026
Roshan J. VERIFIED CUSTOMER
Adrian was excellent!!
3/16/2026
Alexander C. VERIFIED CUSTOMER
Thanks. Work was done fast and good communication during the wait.
3/16/2026
Socialebrity Llc. VERIFIED CUSTOMER
My son and I were not properly given a loaner car. We were put in the cheapest and worst uber possible from the dealership by the service guy Leo. That car had an accident and we were injured. When we tried calling the dealership twice from the scene the call line was busy and would not go through. So we had to walk back .6 miles injured from the crappy uber car to get our cars in pain. We are still injured and seeing medical care. NOT a good experience!!!