I waited over one month for a part. But fortunately, I had a loaner car. I’m sure it was something out of your control.
2/5/2026
James M. VERIFIED CUSTOMER
The service was fine. I was aggravated that the service man notified me that my service contract expires in September. When I purchased the car and service contract I said I wouldn’t want it if it was by time. I was told that it could be by mileage. I was under the impression that I purchased a contract for 50,000 miles.
2/5/2026
Laura S. VERIFIED CUSTOMER
Just ran 1/2 hour late. Otherwise fine.
2/5/2026
Teri C. VERIFIED CUSTOMER
Joe and Chico are beyond the best!! Their professionalism and consideration make our experience so much easier to "endure." :-)
2/5/2026
Flavia G. VERIFIED CUSTOMER
Chauncey Levy demonstrates exceptional professionalism. He exceeded expectations, ensuring all aspects were executed flawlessly. His communication was clear and consistent, with meticulous attention to detail and outstanding customer service. This level of service exemplifies the standards that should consistently be recognized and valued. Thank you
2/5/2026
Helene A. VERIFIED CUSTOMER
Always happy
We have been driving only Lexus and only JM since 2003
Matthew O’Brien and John Nader are the best
I am a spokesmen for JM based on my wonderful experiences
Thank you
2/5/2026
Edward K. VERIFIED CUSTOMER
I appreciate Xavier's knowledge and professionalism and for caring about my car and my satisfaction.
2/5/2026
Mohamed F. VERIFIED CUSTOMER
Adrian is calm and listens well and delivers.
He is a true asset to your organization.
2/5/2026
Nicole Q. VERIFIED CUSTOMER
Maico is great!! I appreciate his attentiveness.
2/5/2026
Annelle B. VERIFIED CUSTOMER
Xavier was very professional and nice.
2/5/2026
Basil J. VERIFIED CUSTOMER
Leo’s very attentive once we sit across from him- he’s all ears. Truly a gentle and soft spoken man. But he’s very effective and efficient. It’s a pleasure to visit JM Lexus knowing that Leo’s on the job.
2/5/2026
Bennie D. VERIFIED CUSTOMER
I give him a 10
2/5/2026
Marsha C. VERIFIED CUSTOMER
I truly enjoy working with Joe. He is pleasant and professional and I know my car and I are in good hands. Thank you Joe!
2/5/2026
Evelyn B. VERIFIED CUSTOMER
Luis was very patient with me. He explained what you all were doing to correct the problem. He was the best and most helpful person that I’ve dealt with at your dealership since my horrible experience with the salesman that sold me this car. I have purchased four cars from you since 1998. The last time, I had the misfortune to have dealt with a dishonest salesman. I had vowed not to ever use J M Lexus again. Luis was a breath of fresh air. Give him a big raise!
2/5/2026
Ben M. VERIFIED CUSTOMER
Explained the findings of the inspections
2/5/2026
Elaine B. VERIFIED CUSTOMER
Joe is wonderful to work with. He’s a very kind person and keeps me informed during the process.
2/5/2026
Neil E. VERIFIED CUSTOMER
Great service, Delilah was extremely helpful.
2/4/2026
Angela M. VERIFIED CUSTOMER
Always a great experience. You guys are awesome!!
2/4/2026
Denise B. VERIFIED CUSTOMER
Chauncey has consistently provided top tier customer support with every interaction. He is a great representative and a fantastic customer service person.