Shedrick is the best ! Always ensures I am taken care of, answers any questions I might have and always updates me on anything that needs to be complete on my car. Amazing customer service per usual!
3/15/2026
Ronald R. VERIFIED CUSTOMER
Delilah Cardona, she was great! Took excellent care of my vehicle and made me feel comfortable and confident with JM Lexus again.
Great ???? job
Delilah Cardona!
Thank you,
Ron Ritter
3/15/2026
Gil B. VERIFIED CUSTOMER
The issue I brought the car in for repair still exists. The window is not operating correctly.
3/15/2026
Torry F. VERIFIED CUSTOMER
MJ was great from start to finish & understanding my situation. Great customer service experience. Five excellent stars.
3/15/2026
Pamela O. VERIFIED CUSTOMER
Omar rocks!
3/15/2026
Michelle M. VERIFIED CUSTOMER
John is always so nice and helpful. I came in with my two kids and made sure I was seen quickly and that my car was also serviced quickly.
3/15/2026
Fazeena A. VERIFIED CUSTOMER
Xavier was great and knowledgeable with a friendly attitude. Wonderful experience
3/14/2026
Juliet L. VERIFIED CUSTOMER
My expectations with JM Lexus is very high that’s why I always go back for my vehicle periodic maintenance, however this time I’m quite disappointed with the service. The agent I am assigned this time is Brandon he is very nice . The dissatisfaction of my service review this time has nothing to do with Brandon but to the technicians who is doing the job i addressed that the 3 fluids of my vehicle 2 windshield washer and I believe break fluid were running low in which I believe this was ignored on my service last November 2025 . Today I addressed these concerns to Brandon and he assured me it was taking care of . When I arrived home and checked one of the washer fluid was barely filled up from the previous level . I have a pictures before and after service to prove . My point here is me as a client and the sevice agent assigned ( Brandon)are being affected to the poor delivery of the job by the technicians who worked on the service . Client will even pay extra if it is needed but by ignoring it intentionally is a bad business reputation. Double check your standards JM Lexus if you want to differentiate higher than other Lexus .
3/14/2026
Robert K. VERIFIED CUSTOMER
Juan was pleasant , informed me at all steps along the way as to servicing and costs - answered all questions posed .
3/14/2026
Janet R. VERIFIED CUSTOMER
We love Mr. Nahar.
3/14/2026
Ana C. VERIFIED CUSTOMER
Outstanding customer service. Very helpful and a kind human being!!! So satisfied
3/14/2026
Todd F. VERIFIED CUSTOMER
Daniel is very professional, knowledgeable, and caring. It is always a pleasure to meet with him to discuss my vehicle’s service needs and concerns when I come to JM Lexus. Daniel is one of the reasons why I only let JM Lexus work on my car.
3/14/2026
Ruth M. VERIFIED CUSTOMER
I have a white interior. There was grease on the seats and door. If your not going to put something on the seats or interior please look at it before you return the car
3/14/2026
Terrill P. VERIFIED CUSTOMER
I had a wonderful experience at JM Lexus. My service advisor Michael Juan was very professional, knowledgeable and courteous. I was given a loaner while my car was being serviced and got a great tutorial on how to operate the new vehicle. I also received prompt communication regarding the status of my vehicle. Everyone I dealt with was on top of everything and communicated very well. Thank you.
3/14/2026
George B. VERIFIED CUSTOMER
Wendy Fermin did a great job.
We were very pleased with her
and knowledge
Thank you Wendy
3/14/2026
Sherline J. VERIFIED CUSTOMER
I love the service I received from Luis Sierra. Great service.
3/14/2026
Martin M. VERIFIED CUSTOMER
Leo is a joy to work with .
3/13/2026
Barbara C. VERIFIED CUSTOMER
Excellent
3/13/2026
Maureen B. VERIFIED CUSTOMER
Excellent service! As always
3/13/2026
Dominique D. VERIFIED CUSTOMER
Shedrick always goes above and beyond to ensure that I receive the best customer service at the Lexus margate location. He is honest, professional, and transparent. I always feel like I am being treated fairly and not take advantage of. I live in Palm beach and will continue to make that drive to have him as my service consultant.