Justin always deliver excellent service that’s why I always go back to him. He communicate so well very customer friendly and always at giving the best satisfaction ever. I am very happy with his service.
Excellent performer
1/31/2026
Judith J. VERIFIED CUSTOMER
Wendy was great! Attentive, friendly & professional!
1/31/2026
Franklin A. VERIFIED CUSTOMER
Michael was terrific. Kept me well informed. Very pleasant to work with.
An excellent contact person.
1/31/2026
Folukemi F. VERIFIED CUSTOMER
Great job and customer service
1/31/2026
Damien C. VERIFIED CUSTOMER
The whole JM team made me feel like family ! Daniel W. has been very professional and informative with all my questions , all the way to Enrique at Parts dept. was very helpful as well as Jonathan and Wendy very nice to the gentleman that gave me the loaner to the young woman at the front desk and everyone there has been pleasant and helpful ! Thank you JM family ???? highly recommended dealership ! 5 stars ✨ -Damien A. Cruz
1/31/2026
Tetiana S. VERIFIED CUSTOMER
Service was great! It was a pleasure working with Wendy Fermin, she did an excellent job taking care of my car and all the paperwork. The team who handled the oil change also did great work. I really appreciated getting my car back clean and vacuumed. Also, it was nice to enjoy a good cup of coffee and a sweet treat while I was waiting. Thank you!
1/31/2026
Danielle G. VERIFIED CUSTOMER
Omar was so good and pleasant and he explained everything to me and made the process quick, he even offered me an uber!!!! I am so happy I got to work with him today.
1/31/2026
Paul B. VERIFIED CUSTOMER
Luis did a great Job and exceeded my expectations!!
1/31/2026
Arthur S. VERIFIED CUSTOMER
Leo was awesome
1/31/2026
Sharmila H. VERIFIED CUSTOMER
Na
1/31/2026
Eunice F. VERIFIED CUSTOMER
Thank you….i always receive great service from the staff in the Service Department…..
1/31/2026
Lorne R. VERIFIED CUSTOMER
Leo is great. service was impeccable
1/31/2026
Gladys R. VERIFIED CUSTOMER
Thank you for your services
1/30/2026
Mike P. VERIFIED CUSTOMER
Leo was prompt and courteous as always. Great to work with.
1/30/2026
Nancy C. VERIFIED CUSTOMER
Joe is outstanding!
1/30/2026
Jackie Q. VERIFIED CUSTOMER
Thabk you for your excellent service. It was promp, polite, and everything was clearly explained.
1/30/2026
Joana E. VERIFIED CUSTOMER
Every time my car was serviced at JM Lexus, the shop scratched my car. I brought to their attention the last time I was there back on November 26, Karen told me how come I didn't report it then. Well they painted over it and just couldn't see it until later. Karen made it seem like I was lying. It happened again when I went there on January 10th. Karen reviewed the entrance video and that my car was never scratched. Karen told me as a courtesy, she will order the part and will call me so they fix the problem that occurred on their hands. I have a customer since 2008 and I have never received such horrible service and with that I will not return.
1/30/2026
Josephine B. VERIFIED CUSTOMER
Thank you Daniel for your excellent customer service!
1/30/2026
Yamilet R. VERIFIED CUSTOMER
excelent service! thanks wendi!
1/30/2026
Ricardo B. VERIFIED CUSTOMER
Delilah is one of the best advisors I ever worked with. She sets the example of what great customer service should be.