Sam Lamas is an excellent service manager. He took great care of my car and his manner is very good, too. I have great confidence in him.
1/29/2026
Mary-Frances D. VERIFIED CUSTOMER
Adrian was great. Unfortunately your waiting room was a refrigerator and has music so loud I could not concentrate on my newspaper.
1/29/2026
George F. VERIFIED CUSTOMER
Excellent service. Nice facility. Wendy is great. She gave great suggestions.
1/29/2026
Kellye N. VERIFIED CUSTOMER
All was good!
1/29/2026
Sudene H. VERIFIED CUSTOMER
He is such a great advisor! I would recommend him all the time!
1/29/2026
Karrie W. VERIFIED CUSTOMER
Adrian is fantastic! Always very thorough, helpful, and kind. Updates are timely. Expectations are set practically for the start, which is always helpful come time for the bill. This time was a pleasant covered visit and Adrian made sure everything was perfect as always.
1/29/2026
Maria M. VERIFIED CUSTOMER
Joseph was very friendly and helpful! Thank you!
1/29/2026
Jamaine W. VERIFIED CUSTOMER
M.J was very professional and I was happy with the service
1/29/2026
Karleen S. VERIFIED CUSTOMER
It’s always a pleasure coming to JM Lexus for service on my car. I have been with the same service representative for the last four years and he is as amiable and professional today as he was the first day I met him. Chauncey Levy always greets you with a smile, will answer any question you have about your vehicle or the service about to be done, and is such an exceptional representative of your brand. Thank you, Chauncey and thank you, Lexus.
1/29/2026
Shanicka F. VERIFIED CUSTOMER
Wendy was AMAZING, it was such a great experience. I want to shout out Vincent that worked on my car as well, clveey nice and informative! I had an amazing experience which is why I only come to this location. THANN YOU all for what you do to assist us daily!!!
1/29/2026
Lynda D. VERIFIED CUSTOMER
I thought she was great at her job,attentive to me &the other 2 customers I saw her deal with today,and would be delighted to work with her in the future.
1/29/2026
Dale B. VERIFIED CUSTOMER
As always, JM Lexus offer a wonderful customer service experience. Hats off to Wendy for the efficient service
1/29/2026
Lunie D. VERIFIED CUSTOMER
None
1/28/2026
Gregory C. VERIFIED CUSTOMER
Very competent, helpful, & thorough.
1/28/2026
Dorothy K. VERIFIED CUSTOMER
Joe is a true professional, great to have had him. He is a huge asset for Lexus. The tech fixing my car also is super good and both very caring and making certain the customer completely satisfied and happy. Thanks to both these men. Dorothy K
1/28/2026
Lawrence L. VERIFIED CUSTOMER
Garden lounge was comfortable. Service was thorough and efficient, they returned the car clean. Delilah was pleasant, professional, and helpful.
1/28/2026
Marcel G. VERIFIED CUSTOMER
Maico and staff did a great job and ansewered every questions i had. 11/10 score. Thank you.
1/28/2026
Sharon A. VERIFIED CUSTOMER
We paid for a prepaid maintenance up to 55,000 thousand miles and twice I’ve gone back they said it only covers tire rotation which I think is ridiculous. We’ve taken it to Pembroke Pines Lexus. They’ve covered the old train everything else we’re bringing it to you guys and it’s not covered so somethings not correct if you were disappointed buying the service from Lexus and now they’re not honoring it very disappointing.