Very happy with the attitude and professionalism of Sam. I got full attention and happy with the final results.
2/3/2026
Kathryn T. VERIFIED CUSTOMER
Pleasant and informative
2/3/2026
Linda H. VERIFIED CUSTOMER
Great service!
2/3/2026
Jose R. VERIFIED CUSTOMER
Very professional excellent service
2/3/2026
Ben R. VERIFIED CUSTOMER
Very satisfied
2/3/2026
Nakira B. VERIFIED CUSTOMER
I have been entrusting Xavier Allen with my service needs for over 10 years, and he has consistently exceeded my expectations every single time. His professionalism, honesty, and attention to detail are unmatched. Xavier always takes the time to explain the work being done, ensures everything is handled correctly, and truly prioritizes customer satisfaction. It’s rare to find someone so dependable and consistent over such a long period of time. I am always completely satisfied with his service and wouldn’t trust anyone else. Highly recommend Xavier to anyone looking for exceptional, reliable service.
2/3/2026
Martin B. VERIFIED CUSTOMER
Your service staff was welcoming, caring, competent and professional. This goes from the person on the phone, to the advisor to the mechanic. Your operation is very impressive
2/3/2026
Rodney S. VERIFIED CUSTOMER
Unequivocally, the goal was simply to induce me to pay over $1,000.00 for the “recommended” 60k miles service which was not necessary. The vehicle was serviced at JM Lexus in December 2025 and additional things were done that exceeded $1,600. It was disingenuous to suggest I duplicate the same or substantially the same thing. This is bad business and i am appalled. To feign ignorance that Lexus did apprise anyone last month of the “recommended” 60k mile service is unconscionable in light of the fact that the vehicle had 62k miles when serviced in December 2025. This is the first time i took the time to express my complaints and i don’t take this lightly. JM needs to do better other than seeking to obtain my “unnecessary” money from customers. It’s not about the money but the principle. Treat everyone with respect and dignity
instead of acting like a used car
2/3/2026
Carlos V. VERIFIED CUSTOMER
Maico was great.
2/2/2026
Rosa Aida. VERIFIED CUSTOMER
Ty
2/1/2026
Arthur S. VERIFIED CUSTOMER
Leo was great to work with the quality of the service is why I continue to buy lexus
2/1/2026
Robert E. VERIFIED CUSTOMER
Sam Lamas is excellent. Sam is great service representative. The person who performed service on car was very very sloppy and dirty! Black grease on brand new on 2 week car! - on driver side door - all over, black fingerprints on glove box. Sam was wonderful on cleaning up mess.
2/1/2026
Elda P. VERIFIED CUSTOMER
He was so pleasant since a met him
2/1/2026
Joseph C. VERIFIED CUSTOMER
Good job
2/1/2026
Richard A. VERIFIED CUSTOMER
Joe thank you for being on top of everything for me. You didn't hesitate to go above and beyond. Thank you once again.
2/1/2026
Zhengjian C. VERIFIED CUSTOMER
Excellent service from Sam!
2/1/2026
Andrew W. VERIFIED CUSTOMER
Xavier was great. Thoughtful, knowledgeable and friendly
2/1/2026
Juan G. VERIFIED CUSTOMER
Excellent service, the times amd communication was great. The repairs are perfect and there are no issues with the car.
2/1/2026
Jerome D. VERIFIED CUSTOMER
Wendy waa helpful and delivered timely.
2/1/2026
Aimee B. VERIFIED CUSTOMER
the service experience with Adrian was top notch…i came in for what i thought was an oil change. when he explained the rear brakes and battery issues it was in a clear and concise manner that i appreciate! i asked him if i need a loaner he said no my car would be ready by 5pm so i went upstairs made a cup of coffee and at 4:59pm he called saying the car was ready. going forward i trust Adrian 110% …