JM Lexus Auto Repair Service

He was nice and really helped me with getting my car out a certain time.

John and Janathan very very helpful and professional .

Everything is great ????!

He was terrific. Nice, knowledgeable and helpful. Excellent experience.

I was disappointed with this visit and I have seen a steady decline in service at JM. Two items that stood out during this visit: 1. This is the third visit in row when the Apple Pay did not work when I was trying to check out. It’s a known issue and apparently not something management appears willing or able to cure. 2. More disturbing to me this visit was the reaction I received from the SA when I requested a transmission service. I was told that this vehicle has lifetime fluid, a service is strongly discouraged, and if I was adamant that I would have to sign off on paperwork acknowledging a risk and that I would bear any consequences financially. Basically I would lose my warranty on the transmission. I have to say this is beyond baffling. This is a service listed by Lexus as optional at 60k miles. This feedback from the dealer tells me you did not know your product, you lack the staff to perform the service from a technical standpoint, or you simply don’t care if the transmission fails after the warranty period. To make matters worse, when I got home I notes a line item charge related to the transmission service I never received for @ $18. It’s hard to wrap my head around all of this from what I had previously perceived to be a preeminent dealership. At this point I have lost faith in the service department and will follow up with corporate to understand better where I can get my vehicle appropriately serviced.

Joe made sure I got the best service for my issues and made me feel safe

Very helpful and courteous

Excellent No further words to say Ryan is a perfect gentleman

Consistently great service. It is clear the team believes in customer satisfaction. Shedrick has been wonderful to work with and I value his opinion and recommendations.

Daniel is a pleasure to work with. I love my Lexus

William, was great . Professional and very efficient.

Joe makes the process so easy!! True asset.

Took way to long

A big thank you to Xavier and Rico. I was not having a good day. The customer Service is totally amazing. It was even more special my advisor Shedrick made sure he connected once he arrive he was on later than I arrived. Thank you Love JM

Thank you for the seamless experience

Sam was very friendly and efficient

Wendy Fermin was outstanding with customer service.

Everything went well. Thank you

Great.

Service was as expected Which is great.