When I dropped my car off Brandon explained what he thought the issue might be and informed me of the approximate time it would take for the service. He was very communicative throughout the process so I was always aware of what was going on.
3/19/2026
Roda V. VERIFIED CUSTOMER
He did a very good job
3/19/2026
Mark B. VERIFIED CUSTOMER
Very satisfied. Sam was very helpful!
Thoughts about trade in are a bit premature. I am thinking about it.
3/19/2026
Candace P. VERIFIED CUSTOMER
Sam was so awesome to work with!
3/19/2026
Lila F. VERIFIED CUSTOMER
Adrian was very courteous and helpful. There was an oversight in the service department and he resolved the concern seamlessly.
3/19/2026
Collette C. VERIFIED CUSTOMER
I had an excellent experience at Lexus yesterday, and I would like to recognize Wendy for her outstanding service. She was extremely helpful, kind, and professional throughout my visit. Wendy took the time to answer all my questions, made me feel comfortable, and ensured everything was handled smoothly.
Her positive attitude and attention to detail truly reflect excellent customer service. It’s clear she cares about her clients and takes pride in her work. Because of her, my experience was stress-free and enjoyable.
Thank you, Wendy, for going above and beyond—I truly appreciate your help!
3/19/2026
Julio H. VERIFIED CUSTOMER
Leo was great
3/19/2026
Michael M. VERIFIED CUSTOMER
All went well ????
3/19/2026
Omni F. VERIFIED CUSTOMER
Thank you Maico for all your help today! You were kind, professional, and very knowledgable! I will see you next time! -Omni F
3/19/2026
Alan W. VERIFIED CUSTOMER
Thank you to JM Lexus for squeezing us in without an appointment - identifying the problem and fixing it. Thanks also to Omar for being helpful.
3/19/2026
Richard H. VERIFIED CUSTOMER
Sam was excellent. A great ambassador for Lexus. Knows the product, quickly understands customers short term and long term goals; with good advice how to achieve with Lexus. Sam is personable, funny, and thoughtful. Service is important to choosing car to buy. It really makes a difference for me to choose Lexus again.
3/19/2026
Gil B. VERIFIED CUSTOMER
Sam was great to work with. He’s very knowledgeable and did everything he could to get my problems solved. I couldn’t ask for anything more.
3/19/2026
Meryl C. VERIFIED CUSTOMER
I don’t wanna do it right now, but I wanna do it in six months if someone could contact me then thank you
3/19/2026
Natalie L. VERIFIED CUSTOMER
My Advisor is John Nahar
he has been for many years. John
Is exceptional,knowledgeable and very kind.
I would never change Advisors. I always
receive excellent service at Lexus with
John Nahar. Thank you Natalie L
3/18/2026
Jose G. VERIFIED CUSTOMER
Felt confident about service, attention, waiting confortable, explaining and leaving satisfied.
3/18/2026
Alma G. VERIFIED CUSTOMER
Service time took nearly 3 hours.
3/18/2026
Erika O. VERIFIED CUSTOMER
Wendy is very kind and knowledgeable. I will recommend her to all my friends and family.