My car was not washed. I was expecting my car to be washed.
2/17/2026
Michelle B. VERIFIED CUSTOMER
Wendy was awesome. Something has to be done about scheduling. We has a 10 am apt should have taken 1-1.5 hours. We did not leave until 1 pm. Car wasn’t completed until 12:30 and it took over 20 minutes after we checked out to receive our car. I’m used to much promoter service and after checking out the car is usually waiting for me. Rarely do I wait even 5 minutes. The car wash was also broken.
2/17/2026
Sharon M. VERIFIED CUSTOMER
It’s always good when coming to JM Lexus service department and having Joe S. as my point of service. He takes good care of me every time.
2/17/2026
Lesly V. VERIFIED CUSTOMER
Good job
2/17/2026
Giancarlo D. VERIFIED CUSTOMER
Daniel was very helpful and knowledgeable throughout drop off to answering questions. Made the effort so much easier than anticipated.
2/16/2026
Henry S. VERIFIED CUSTOMER
Chauncey did a great job with my vehicle service
2/16/2026
Jaddean G. VERIFIED CUSTOMER
Mr. William is an excellent representative for Lexus. He helped us solve the issue with our key in a few hours.
2/16/2026
Wahid Y. VERIFIED CUSTOMER
Unfortunately, charged me too much, for nothing?
Paid them $5,500.00 & my LS- Lexus is now more
worst & the reason still the same ??
2/15/2026
Wayne C. VERIFIED CUSTOMER
Brandon was very helpful and professional
2/15/2026
Kezzie M. VERIFIED CUSTOMER
Ok
2/15/2026
Maxwell K. VERIFIED CUSTOMER
The overall service at JM Lexus is outstanding. The culture is top notch and your competitors can learn a few things from JML.
Just 10’s across the board. Leo Cisneros is incredible and so is the entire service team
2/15/2026
James W. VERIFIED CUSTOMER
It was a job well done..And Luis was superb
2/15/2026
Rachel P. VERIFIED CUSTOMER
Yes everything is fine and I will.
Thank you.
2/15/2026
Melvin B. VERIFIED CUSTOMER
????
2/15/2026
June C. VERIFIED CUSTOMER
Things were changed in the car so I can’t make phone calls or receive calls. I was not happy with the service overall.
2/15/2026
Jennifer G. VERIFIED CUSTOMER
They didn’t wash my car but whatever
2/15/2026
Rafael T. VERIFIED CUSTOMER
Mr. Omar provides excellent customer service and is very, very good in his communication and service. Thank you!
2/15/2026
Jay E. VERIFIED CUSTOMER
Maico was very nice and efficient.
2/15/2026
Mel R. VERIFIED CUSTOMER
Excellent service as always
2/14/2026
Scott F. VERIFIED CUSTOMER
Luis S gave the service that I expect from lexus which I have not received on my previous two visits.And I was going to give this one more try before quitting.This dealership, luis has saved your business for me and I really enjoy having him as my service tech