I’m came in for an oil change and tire rotation . My tires are two years old . I was told I cannot have my tires rotated that I need to buy new tires for $1500. I told him I just had my tires rotated six months ago by Costco and was told the tires were in perfect condition. I also informed him that Costco said if I do need to replace my tires, it would cost $869 for top-of-the-line Michelin. So now I’m going to Costco to get my tires rotated by them. I do not believe I will be returning to Lexus for service and when I am going to buy a new car next year, I don’t believe it will be with you.
3/28/2026
Lauren O. VERIFIED CUSTOMER
Friendly, informative and answered my questions. Will be back!
3/27/2026
Patricia L. VERIFIED CUSTOMER
Maico is a wonderful, genuine, professional service advisor! He always goes above and beyond and it truly is appreciated! :)
3/27/2026
Marie C. VERIFIED CUSTOMER
Thank you for a great service.
3/27/2026
Mae G. VERIFIED CUSTOMER
Leo and Danny were great. I really appreciate it
3/27/2026
Fatima C. VERIFIED CUSTOMER
Very happy on the attention and service!
3/27/2026
Jordan W. VERIFIED CUSTOMER
Xavier was great! Very attentive and precise
3/27/2026
Eleanor B. VERIFIED CUSTOMER
Great service rep and great service.
3/27/2026
Jeffrey P. VERIFIED CUSTOMER
Juan Obando went the extra yard for me & I greatly appreciate him. He is an excellent rep who made my extensive repairs a seamless experience. Thanks you to Juan & whoever my service tech was. Job well done.
3/27/2026
Denis C. VERIFIED CUSTOMER
Merci pour l’accueil et le professionnalisme, c’est vraiment très apprécié
3/27/2026
David V. VERIFIED CUSTOMER
Chauncey wa very personable, helpful, and efficient
3/27/2026
Sotiri J. VERIFIED CUSTOMER
Daniel explained in detail what work with time with the car and what future work would be needed and explain very clearly why I needed be needed, and he was very polite, courteous, and professional
3/27/2026
Yves J. VERIFIED CUSTOMER
The service was performed and completed to my satisfaction.
3/27/2026
Dennis U. VERIFIED CUSTOMER
As expected another great service experience. Juan's professionalism showed through from his greeting, his detailed explanation of the process and most importantly his thorough review of additional items that need to be corrected. As service advisors go he scored at the top of the chart.
He is a keeper, I know Jim Moran would be proud of Juan knowing that JM Lexus reputation lives on.
Dennis U
3/27/2026
Barbara F. VERIFIED CUSTOMER
Joe is wonderful
3/27/2026
Jennifer R. VERIFIED CUSTOMER
Joe is the best!
3/27/2026
Sam M. VERIFIED CUSTOMER
John is always courteous and has excellent knowledge of Lexus products.i always have a great experience with him.
3/27/2026
Paul P. VERIFIED CUSTOMER
Delilah is an asset to JM Lexus. Very efficient and courteous.
3/26/2026
Sally S. VERIFIED CUSTOMER
Good service
3/26/2026
Debbie R. VERIFIED CUSTOMER
Sam Lamas was exceptional and very accommodating with my tire emergency.