I was vey satisfied with the care and follow up that Michael gave to me and my car. He even washed the car himself by hand before returning it to me because your car wash was not working. That’s someone who takes pride in his work and cares about his customers
2/20/2026
Lorraine A. VERIFIED CUSTOMER
I was very satisfied with the service provided, but I usually get my car washed and today the car wash was out of service.
2/20/2026
Michael K. VERIFIED CUSTOMER
Done in timely manner
2/20/2026
Michael M. VERIFIED CUSTOMER
The yearly service was done early which was good because we don’t need to bring it in again but the recall notice fix was not completed even though that was requested at the time the service appointment was made. The service advisor did not notice from the appointment notes what the problem was. The rear passenger side sunscreen was not attached. I had to point it out to him even though it was obvious. And they cannot give a date when the new part will be in. This was the second time the car was brought in for this service. Apparently they did not fix it the first time. Also,the service advisor’s voicemail still says he is out of the “office” Dec 16-30. It is now February.
2/19/2026
Luis L. VERIFIED CUSTOMER
I had assumed that a wash and vacuum was going to be provided. I guess I was incorrect. May be that is something that the dealer could consider providing in the future.
2/19/2026
Miriam Z. VERIFIED CUSTOMER
Sam is very professional and being bilingual is a plus .
2/19/2026
Robert I. VERIFIED CUSTOMER
Fast service, very efficient check in process, Maico is an excellent service rep
2/19/2026
Nicole F. VERIFIED CUSTOMER
Xavier was very helpful and pleasant to deal with. He took the time to listen and try to identify the problem and a solution. Would like to work with him and any future service needs.
2/19/2026
Maxine B. VERIFIED CUSTOMER
Was told that my car would be washed and it came back dirty as the machine wasn’t working I should have been notified
2/19/2026
Larry M. VERIFIED CUSTOMER
Excellent
2/19/2026
Albert G. VERIFIED CUSTOMER
Fast and convenient service
2/19/2026
Alistaire C. VERIFIED CUSTOMER
Adrian was very professional and took care to explain what work was needed to be done. Very pleased with the service at JM Lexus.
2/19/2026
Jim F. VERIFIED CUSTOMER
JM Lexus service always delivers.
They are the best at the entire experience !
2/19/2026
Nancy E. VERIFIED CUSTOMER
She was very helpful and polite. She explained exactly what parts and service would be completed. She saw that I was limping from an ankle injury and asked if I would like help to the elevator to wait for my car. Afterwards, she explained what was completed and when I should bring in my car for the next service. I was very satisfied
2/19/2026
Eddie G. VERIFIED CUSTOMER
My service advisor Brennan was heaven sent. He’s amazing he’s knowledgeable. He knows exactly what he’s doing. He knows exactly how to handle customer service. However, when I receive the car, the car had white stains on the backseat on the window in the middle console. It stunk and it was just completely dirty. I have a child a young child and I did not want her to get in a car like that whatever cleaning service you guys have you need to make sure that they are touching every car and making it presentable because I invested my money into jam Lexus over $60,000 and I was just ashamed of what I received for a loaner so short of the long is service Advisor was amazing, but the loaner was discussing and nasty. I don’t know what happened in the backseat, but you guys need to do a better job at town. Also when I went to retrieve my original car from service only the inside was vacuum and outside was so dirty a simple wash down. Would it be OK to just get the dust off of it?