Omar was nice and professional. He did reach out to me concerning my service issues in a timely manner!! The only dissatisfied service was the car wash!! The windows were smudged up and they only vacuumed the front mats.
4/7/2026
. Anthony. VERIFIED CUSTOMER
May not be all due to Xavier.
But I was overcharged in error.
If I didn't catch it myself I would never have known.
I came in for tire rotation and it took over 2 hours. Cabin air filter change was an exorbitant price 105. He said I would get a car wash but wasn't told later that the car wash was broken. I had to inquire about it when I went to my car.I didn't feel an overall good experience.
4/7/2026
Alecia M. VERIFIED CUSTOMER
Shedrick was exceptional. Very knowledgeable and professional. Thank you for your service.
4/7/2026
Richard W. VERIFIED CUSTOMER
Excellent service! Wendy was spectacular!
4/7/2026
William O. VERIFIED CUSTOMER
Great Service, competent, polite, personable staff. Juan did a great job and was a pleasure to work with!
4/7/2026
Barbara H. VERIFIED CUSTOMER
Wendy is the best. She listens and does everything perfectly!
4/7/2026
Neemi B. VERIFIED CUSTOMER
William was very profesional
4/7/2026
Leslie K. VERIFIED CUSTOMER
Louis made the Lexus service experience easy.
Thanks for the good work!
Leslie K
4/7/2026
John F. VERIFIED CUSTOMER
Chauncey is the best. Class act.
4/7/2026
Lisa B. VERIFIED CUSTOMER
Joe has superior customer service. He was kind and caring. He also answered all of our questions with no hesitation. I can't ask for a better special person like Joe. When I come back to JM LEXUS I will ask for Joe and no one else. In the near future I will buy another Lexus because of Joe GREAT personality. GREAT JOB Joe
4/7/2026
Enzel D. VERIFIED CUSTOMER
Prompt professionsl service.
4/7/2026
Nancy P. VERIFIED CUSTOMER
He is professional and knowledgeable. He keeps me informed of what is going on with the car servicing and how much any additional charges will be.
4/7/2026
Linda L. VERIFIED CUSTOMER
Experience is always good. Efficient. Friendly. Advisor Sam was great! Always appreciate the car wash
4/7/2026
Venky G. VERIFIED CUSTOMER
As always, Joe provided excellent service. The checking in the front went well and the communication during the wait was also good. Plus the lounge now had some pastries besides coffee etc which was a pleasant surprise.
4/6/2026
Ralph P. VERIFIED CUSTOMER
It was just a 5K service so not too much to get excited about. Everything went smoothly.
4/6/2026
Gisela F. VERIFIED CUSTOMER
Is a great pleasure to work with Wendy. I really appreciate her commitment with me as a loyalty client. I am giving her a 10+ for her excellent service.